Emergency Call - Mercedes-Benz C-CLASS Operator's Manual

Features
288

Emergency call

Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if:
you see smoke inside or outside of the vehi-
R
cle, e.g. if there is a fire after an accident
the vehicle is on a dangerous section of
R
road
the vehicle is not visible or cannot easily be
R
seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation
( page 287).
Y
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered. You cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the
Connected message appears in the multifunc-
tion display.
All important information on the emergency is
transmitted, for example:
current location of the vehicle (as determined
R
by the GPS system)
vehicle identification number
R
information on the severity of the accident
R
Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab-
lished between the Customer Assistance Center
and the vehicle occupants.
If the vehicle occupants respond, the
R
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
If there is no response from the vehicle occu-
R
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
To initiate an emergency call manually:
X
press cover : briefly to open.
message
Press and hold the SOS button for at least one
X
second ;.
The indicator lamp in SOS button ; flashes
Call
until the emergency call is concluded.
Wait for a voice connection to the Mercedes-
X
Benz Customer Assistance Center.
After the emergency call, close cover :.
X
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button ;, you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means.
Call Failed message appears in the mul-