The Fluorescent Lamp Does Not Come On; The Scanner Does Not Scan; The Scanner Software Does Not Work Properly - Epson Perfection 640U Reference Manual
Color image scanner
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Also See for Perfection 640U:
- Scanner basics (71 pages) ,
- Service manual (53 pages) ,
- Product support bulletin (31 pages)
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Also see the documentation that came with your computer and
scanner for possible solutions.
The fluorescent lamp does not come on.
❏ Make sure the power cord is connected to the scanner and
plugged into an electrical outlet.
❏ If the scanner does not receive any commands after 10
minutes, it turns off the lamp. The lamp will turn back on
when you scan.
The scanner does not scan.
❏ Wait until the indicator light stays on in green (ready for
scanning).
❏ Try connecting the scanner directly to the computer's USB
port, or use an EPSON USB cable.
The scanner software does not work properly.
❏ Make sure your software is installed correctly.
For Windows users:
Check if your scanner is listed more than once in the Scanners
and Cameras Properties dialog box. To view the dialog box,
double-click the Scanners and Cameras icon in Control
Panel. Remove your scanner every place it appears in the
dialog box, then reinstall EPSON TWAIN following the
instructions in your Startup Guide.
5-10
Maintenance and Troubleshooting
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