Printing Problems - Brother QL-810W User Manual

Troubleshooting

Printing Problems

Problem
The Label Printer does not print, or a
printing error is received.
The Status LED is not lit.
The printed label contains streaks or
poor quality characters, or the label is
not fed correctly.
A data transmission error appears on
the computer.
Labels are jammed in the cutter.
The label is not ejected correctly after
printing.
I want to cancel the current printing
job.
The print quality is poor.
After replacing the Roll while the
Add-In feature was activated, the
layout style was not updated.
The P-touch Add-In icon is not
®
displayed in Microsoft Word.
Solution
• Is the cable loose?
Check that the cable is connected securely.
• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll Compartment Cover open?
Check that the DK Roll Compartment Cover is closed.
• Has a print error or transmission error occurred?
Turn off the Label Printer and then turn it on again. If there is still a problem,
contact your Brother dealer.
• If the Label Printer is connected via a USB hub, try connecting it directly to
the computer. If not, try connecting it to another USB port.
• Is the AC Adapter inserted correctly?
Check that the AC Adapter is inserted. If it is inserted correctly, try plugging
it into another AC power outlet.
• Is the print head or roller dirty?
While the print head generally remains clean under normal use, lint or dirt
from the roller may become stuck on the printer head.
If this occurs, clean the roller.
For more information, see Cleaning the Roller on page 163.
• Is the Label Printer in cooling mode (the Status LED is flashing in orange)?
Wait until the Status LED stops flashing and then try printing again.
• Contact Brother Customer Service.
• Check that the Label Output Slot is not blocked.
• Check that the DK Roll is set correctly by removing the DK Roll and
reinstalling it.
• Ensure that the DK Roll Compartment Cover is closed correctly.
• Make sure that the Label Printer is On, and press Power (
• Is there dirt or lint on the roller preventing it from rolling freely?
Clean the roller using the Cleaning Sheet available separately.
For more information, see Cleaning the Roller on page 163.
• Close P-touch Editor to exit the Add-In, and then reactivate the Add-In.
®
• Is Microsoft Word started up from Microsoft
®
• Is Microsoft Word chosen as the default editor for Microsoft
Due to program limitations, the Microsoft
the above settings. Quit Microsoft
® ®
Outlook ?
®
Word Add-In does not work with
® ®
Outlook , and restart Microsoft
17
17
) Button.
® ®
Outlook ?
®
Word.
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