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Troubleshooting
Status LED
(Twice for 2 seconds)
(Flashes rapidly)
Printing Problems
Problem
The Status LED is not lit.
The printer does not print, or a
printing error is received.
The printed label contains streaks or
poor quality characters, or the label is
not fed correctly.
A data transmission error appears on
the computer.
Labels are jammed in the cutter.
The label is not ejected correctly after
printing.
I want to cancel the current printing
job.
Cutter error
System error
Contact Brother customer service.
Solution
Is the AC Power Cord inserted correctly?
Check that the AC Power Cord is inserted. If it is inserted correctly, try plugging
it into another electrical socket.
• Is the cable loose?
Check that the cable is connected securely.
• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll Compartment Cover open?
Check that the DK Roll Compartment Cover is closed.
• Has a print error or transmission error occurred?
Turn the printer Off and then turn it On again. If there is still a problem,
contact your Brother customer service.
• If the printer is connected via a USB hub, try connecting it directly to the
computer. If not, try connecting it to another USB port.
Is the print head or roller dirty?
While the print head generally remains clean under normal use, lint or dirt from
the roller may become stuck on the printer head.
If this occurs, clean the roller.
For more information, see Self-Cleaning Print Head on page 47.
Is the printer in cooling mode (the Status LED is flashing in orange)?
Wait until the Status LED stops flashing and then try printing again.
Contact Brother customer service.
• Check that the Label Output Slot is not blocked.
• Check that the DK Roll is set correctly by removing the DK Roll and
reinstalling it.
• Ensure that the DK Roll Compartment Cover is closed correctly.
Make sure that the printer is On, and press the Power (
Condition
10
10
) Button.
50
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