Troubleshooting - Bissell PET HAIL ERASER 1650 SERIES Quick Start User Manual

Troubleshooting

WARNING
Problem
Brush roll
doesn't rotate
Vacuum won't
pick
up dirt
Dirt is
escaping from
the vacuum
Hose won't
pick up dirt
16
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To reduce the risk of electric shock, turn power switch off
and disconnect plug from electrical outlet before performing
maintenance or troubleshooting checks.
Possible causes
Brush roll switch is turned off
Vacuum is locked in upright
position
Vacuuming on Premium Soft
Carpet
Brush roll safety feature
triggered (blue changes to red
light illuminating around height
adjustment knob)
Brush roll has lodged debris or
other entanglements, keeping the
brush from rotating
Vacuum Suction Knob is in "hose/
tool suction" mode
Filters are dirty
There is a clog in the vacuum
Dirt Container is not seated
correctly
There is a crack or hole in the
Main Hose
Main Hose is not connected
There is a clog in the hose or
wand
Hair wrapped around brush roll
Dirt Container is full
Filters are missing
Vacuum Suction Knob is in
"Floor Suction" mode
Remedies
Make sure Brush roll switch is on
Recline vacuum and switch on the Brush
roll
Turn Height Adjustment Knob to the
"high carpet" setting. Turn vacuum off
and back on
Unplug, check for debris, and remove the
debris
Unplug, check for debris, and remove the
debris
Turn knob aligning arrow with "Floor
Suction"
Remove and rinse pre-motor filters.
Allow enough time for them to dry
properly before reinserting. Remove
and dust off post-motor filter
Remove debris and any other
entanglements that may be
restricting the brush rolls rotation
Press the Tank Release to release the
Dirt Container and reseat properly
If there is a crack or hole, order a new
Main Hose from the BISSELL website
Locate the Main Hose and
reconnect by pushing the hose
connection to secure the latch
Check inside of hose for clogs
by disconnecting from handle.
Disassemble wand and check for clogs
Run vacuum back and forth on clean carpet
several times to release wrapped hair
Empty the Dirt Container
Check to see if all of the Pre-Motor and
Post-Motor filters are in place
Turn knob aligning arrow with "hose/
tool suction"