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12. A system upgrade status message displays when the upgrade is complete. Close the
status window and close the administrator configuration window.
13. Your system is ready to use. If you selected the Reset to Default State checkbox in
step 9, you must first reconfigure your system. Refer to the Installation Guide for your
Avaya system model.
Troubleshooting Upgrade Failures
If attempts to upgrade software for your Avaya system fail, follow these steps:
1. Ensure you have a valid upgrade image.
2. Reboot the system.
3. Attempt the upgrade again.
4. If a second attempt fails, note the error code returned.
5. If problems persist, contact Avaya Customer Support.
Upgrade Error Codes
Following are the error codes you may receive when an upgrade fails.
Code
Problem
1
Internal error
2
Switch to upgrade failed
3
Write failed
4
Read failed
5
Upgrade script failed
6
Unable to run upgrade script
41
Description
The system is missing critical files.
The command to set the active partition failed.
A write failure occurred during copying of the image to the
upgrade partition. This typically occurs when using an upgrade
image for another Avaya product.
Reading incoming data failed during the uploading of the image.
This typically occurs if the connection is broken during the
upload.
After the image has been successfully uploaded the system runs
an upgrade script for final processing. This error indicates a
failure in that script. This typically occurs when using an upgrade
image for another Avaya product.
The system was unable to run the upgrade script. This typically
occurs when using an upgrade image for another Avaya product.
Avaya Video Communications Systems Administrator Guide
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