Frequently Asked Questions - Intellifire™ Touch Controls (Ift-Rc400) - Heat & Glo ST-36TR-IFT Owner's Manual

B. Frequently Asked Questions - IntelliFire™ Touch Controls (IFT-RC400)
Symptom
The appliance does not respond to
commands from the remote control
display does not light up when
screen is touched.
The display on remote lights up
when screen is touched but it does
not respond to commands.
The remote displays the following
message on-screen:
No dealer info available
The remote displays the following
message on-screen:
Call "Dealer Name & Number" to
schedule maintenance.
The room temperature displayed
on the remote is either slow or
quick to respond while operating in
thermostat mode.
The appliance turns OFF the fl ame
after extended periods of operation
The remote displays the following
message on-screen: Fan will turn
on within 3 minutes
The remote displays the following
message on-screen:
"Replace remote batteries."
The remote is displaying an
incorrect brand.
After turning fl ame ON using
remote, the fl ame does not turn
ON immediately and instead a two
minute timer is displayed.
The remote displays the following
message on-screen:
"Remote Control Communication
Error."
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to
locate a dealer.
Possible Cause
Batteries are depleted.
Batteries are incorrectly
oriented.
Touchscreen has lost
calibration.
Child Lock is ON.
Dealer information not
programmed into remote.
300 hours of use. Appliance is
still fully functional.
Remote is placed at a very
short distance or too far away
from the appliance.
Remote is placed in the path
of an air draft or vent.
Flame Modulation
9 hour safety shutdown timer
Functioning as intended.
Low batteries in remote.
Remote was programmed
incorrectly.
Power vent is installed on the
appliance.
No power to appliance.
Power outage.
Heat & Glo • ST-36TR-IFT, PIER-36TR-IFT Owner's Manual • 2482-981 Rev. B • 3/17
Corrective Action
Verify batteries are new.
Verify batteries are installed in correct orientation as shown on
batteries receptacle.
Touchscreen needs to be re-calibrated. Call dealer to have
screen re-calibrated.
Check child lock icon located at the top of the remote display. If
ON, it will show as a 'locked' symbol. To unlock, remove battery
compartment door, locate child lock switch and move to 'un-
lock' position. Verify child lock icon on screen is now displayed
in 'unlock' position.
Remote will still provide all available functions, and appliance is
fully available for use. Call dealer to have them program.
The appliance has been burning for 300 hours and is due for a
regular maintenance. Call dealer to have them perform main-
tenance.
Try to keep the remote close to the appliance but not directly
in front of it. The remote acts as the thermostat.
Move the remote away from the direct path of air fl ow. The
remote acts as the thermostat.
The control system is designed to automatically adjust the
fl ame intensity based on the difference between the desired
room temperature, and actual temperature. In thermostat
mode, the hearth appliance will start in HI fl ame, but as the
actual temperature approaches the desired set temperature
on the remote, the fl ame intensity will automatically decrease.
Automatic fl ame modulation will result in more control of the
temperature, but will cause the appliance to cycle OFF/ON
less.
This is normal behavior. The appliance has a safety timer that
will automatically turn OFF the fl ame after nine hours of
uninterrupted operation.
The appliance has a three minute delay timer before the fan is
turned ON. This allows the air surrounding the appliance to be
heated before being pushed into the room.
Install new batteries in the remote.
Call dealer to have them program the remote with correct
branding. Remote is still fully functional and the appliance is
unaffected.
This is expected behavior and the two minute timer is called a
pre-purge timer. The fl ame will turn ON at the expiration of the
timer.
Verify home circuit breaker is on and master reset is on (if
equipped).
Install new batteries in battery backup.
21