Cisco BTS 10200 Troubleshooting Manual page 328

Troubleshooting Maintenance Alarms
Figure 7-2
Done.
Contact Cisco TAC
for assistance.
The attempted changeover could be caused by a forced (operator) switch, or it could be caused by
Note
secondary instance rejecting changeover as primary is being brought up.
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
7-96
Corrective Action for Maintenance Event (7) (Mate Rejected Changeover)
Primary Failed To Come Up in Active State
Attempt to bring up the primary instance of EMS, CA or FS has
failed, because the secondary instance rejects changeover from
active to standby. MAINTENANCE event #7 was generated
"MATE rejected changeover".
Yes
Restart the primary instance
(platform start).
Was
Yes
changeover
successful?
No
Contact your supervisor. You
can continue to process using
the second instance.
(without backup) until decision
is made to shut down both
platforms and restart. This will
stop all processing, and will
affect service.
If approved by management,
Bring down secondary.
Is mate in
No Yes
stable state?
Restart the
secondary instance.
Bring down the primary
instance.
Wait 3 minutes. Then
check status of pair.
No
Is secondary
in active state?
Bring down the secondary
instance (platform stop).
Restart the primary instance.
No
Restart the
secondary instance.
Contact Cisco TAC
for assistance.
Also contact your
supervisor.
If the secondary
is running without
backup, or if neither
the primary nor
secondary is
running, additional
steps are required.
Chapter 7 Maintenance Troubleshooting
Is primary in Yes
stable state?
Restart the
secondary instance.
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