IBM totalstorage 326 User Reference page 111

Table 12. 10/100 PCI Ethernet adapter troubleshooting chart (continued)
Ethernet adapter symptom
The LNK LED is not On.
The ACT LED is not On.
Adapter stops working without
apparent cause.
The LNK LED is not On when
you connect the power.
Testing the Ethernet adapters with Intel PROSet II
Each Model 326 engine comes with Intel PROSet II. Use PROSet to view the
following:
v Adapter parameters such as MAC and IP addresses
v Network link status such as speed, duplex mode, and activity
v Device-driver level used for the adapter
You can also use PROSet II to test the various Ethernet adapters for any problems
with the adapter hardware, cabling, or network connections. PROSet performs a
loopback test on the 10/100 Ethernet and GB Ethernet PCI cards.
To access the PROSet II utility, go into Terminal Services. For instructions on how
to invoke Terminal Services, see "Terminal Services and the IBM NAS
Administration Console" on page 12. From Terminal Services perform the following
steps:
1. From the Start menu, select Settings, then Control Panel.
2. Double-click the INTEL PROSet II icon in the Control Panel.
3. In the INTEL PROSet II utility, select the Ethernet adapter to test (Gigabit
4. Select the Diagnostics tab. A list of available tests is displayed.
5. Select Run Tests. You can also select or deselect individual tests with the
6. Repeat Steps 3 through 5 for each Ethernet adapter installed.
For additional information about Intel PROSet, refer to the online help that
accompanies the utility.
Suggested Action
Check the following:
1. Ensure that you loaded the correct network drivers.
2. Check all connections at the adapter and the switch.
3. Try another port on the switch.
4. Ensure that the duplex mode setting on the adapter matches the setting on the
switch.
5. Ensure that you have the correct type of cable between the adapter and the hub.
100BASE-TX requires two pairs. Some hubs require a crossover cable while
others require a straight-through cable.
Check the following:
1. Ensure that you loaded the correct network drivers.
2. The network might be idle. Try accessing a server.
3. The adapter is not transmitting or receiving data. Try another adapter.
4. Ensure that you are using two-pair cable for TX wiring.
Check the following:
1. Run the diagnostics.
2. Try reseating the adapter in its slot, or try a different slot if necessary.
3. The network driver files might be corrupt or missing. Remove and then reinstall
the drivers.
Ensure that the network cable is securely attached at both ends.
Ethernet PCI adapter or 10/100 Ethernet Adapter).
check boxes. If an error is detected, information about the error is displayed.
Chapter 8. Troubleshooting
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