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To Place a call outside the Business Group, do any of the following;
Lift Handset and dial 9, then dial the 7-digit local number or 1+10 digit long distance number of
the person you are calling
You may also dial the Number first and then pick up the Handset, Push the Speakerphone Key,
or Push the Headset Key (if equipped with headset)
To put a call on Hold;
During an active call push the Hold button. The caller will be placed on Hold and get Music on
Hold. To retrieve the caller from Hold push the Hold button again. The phone will periodically
play a tone to remind you that you've placed a caller on Hold.
To Transfer a call within the Business Group;
While in a call you will see a Transfer Key appear on the Soft Keys at the bottom of the Screen.
Depending on phone configuration you may have to hit the More Soft Key. There is also a
Transfer Key to the left of the #4 button. Push either Transfer button to start the transfer
process.
a. If you wish to speak with the person you are transferring the caller to, you may dial
the Extension Number and wait for them to answer. When you are ready to
complete the transfer simply hang up and the call will be transferred.
b. If you wish to transfer the call without announcing it, this is called a Blind Transfer.
Push the Blind Soft Key and then dial the Extension Number. When you finish dialing
the Extension Number of the person you are transferring the caller to the call will
immediately be transferred and you may hang up the phone.
c. If you wish to cancel the transfer at any time before you complete the transfer,
simply hit the Cancel Soft Key and you will be connected back with the caller.
To Transfer a call outside the Business Group;
You may transfer a call outside the Business Group. To someone's Cell Phone for example.
Follow the instructions above and instead of dialing an Extension Number, dial a 9 and the
Telephone Number just like placing a normal call.
To setup a Conference Call, aka 3-Way call;
You may join three callers together. If you require more than 3 callers to be conferenced
together, please contact Custer Telephone for details on our Conference Bridge Service. While in
a call you will see a Confrnc Key appear on the Soft Keys at the bottom of the Screen. Depending
on configuration you may need to select the More Soft Key first. Push the Conference key to
start Conference Process.
a. If you do not push the Blind Soft Key first before attempting a blind transfer
and simply hang up after dialing the Extension Number, the caller will be
placed on Hold. You will have to take the caller off Hold and start the
transfer over again.
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