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Panasonic
FAX
ADVANTAGE PROGRAM
We
are
proud
to
present
the
Panasonic
Fax
Advantage
Program,
It's
an
incredible service
program
that's
full
of
exciting
advantages!
Customer
Satisfaction
In
support
of
our one-year
limited
warranty*
(parts
and
labor)
on
our
current fax
product
line,
Panasonic
is
proud
to
offer
you
the
following ser-
vice options during the
limited
warranty
period:
1
If
you
mail-in
or
carry-in
your
fax
unit to
one
of
our Regional
Servicenters, the
product
will
be
repaired
and
returned
to
you,
or...
2
If
you
call
our
1-800-HELPFAX
toll-free
num-
ber,
you
will
receive
a
refurbished
replacement
product overnight or
on
the
second
business
day
(delivery
depending on
the time
of
your
call.)
Support
After
The
Saie
If
you have a problem
with
your
fax, just
call
our
1
-800-HELPFAX
toll-free
number
for friendly
sup-
port
and
assistance.
We
have a
highly-qualified
team
of
experts
who
can
diagnose,
and most
likely
solve,
your problem over
the
phone. Ap-
proximately
90%
of
our customers'
problems
are
resolved with
just
a
simple
phone
call.
The
Fax Advantage Program
covers
the
first
year
of
purchase
and works
like this:
1
If
you have a problem
with
your
fax,
call toll-free
1-800-
HELPFAX.
2
Talk
to
one
of
our experienced
technical
experts
to
diag-
nose
(and
most
likely
solve)
your problem over
the
phone.
3
Providing
that
you
may
be
entitled to
Panasonic's
service
under
the
terms
and
conditions
of
the
limited
warranty**,
we
will
arrange
for
a
reconditioned
replacement
unit to
be
shipped
to
you
overnight or
second
business
day
delivery,
depending on
the time
of
your
call.
The
replacement
unit
will
be
completely
refurbished, quality-tested
by
Panasonic
tech-
nicians,
and
individually
hand-inspected
before
it
is
shipped
to
you.
You
will
keep
the
replacement
unit
and send your
original unit to us,
along
with
a copy
of
your
receipt.
4
This
receipt
must be
shipped back
with
your
original unit to
Panasonic
Company
(as
per
instructions
enclosed
in
your
replacement
unit's
box).
Any
unit
that
is
replaced
by
Panasonic and
not
backed
up by a
proof
of
purchase
by you
will
be
subject
to
a
minimum
$100.00
charge.
Any
unit
that
is
replaced,
but
does
not
meet
the
tenms
and
conditions
of
the
limited
warranty
will
be
sub-
ject
to additional
charges,
as
per the
program
guide-
lines.
5 Once
you
receive
your
replacement
unit,
pack up
your problem
unit
In
the
replacement
unifs box.
UPS
will
make
3
attempts
within
10
days
to i^ck-up
your
defective
unit
at
no
charge
to
you
(should
you be
entitled
to
wan^nty
service.
If
wan^nty
conditions
do
not
apply,
you
will
be
charged
for
all
applicable shipping charges).
The
product
must be
property
packaged
in
ftie
same
manner
as
the
re-
f^ixment
unit, utilizing
the
pactdng
materials provided.
You
must
make
your
unit
available
for
UPS
pick-up.
If
your
unit
is
not
available
for
UPS, you
will
be
responsible
for
shipping
unit
t>ack at
your expense.
Damage
due
to
improper
or inade-
quate packing
will
be
charged back
to
your charge card
as an
out-of-wananty
cost,
as per
the warranty
stipulations.
Requirements:
6 You must
give
our technicians a
valid credit
card number.
They
will
change
your card account
to
cover
any charges
that
are
incurred
by
failure
to
send
the
problem
product
to
Panasonic
Company.
If
your problem
unit
is
not
eligible for
warranty,
you
will
be charged
for
the
repair of
the
unit
and
for
any
shipping
charges
associated
with
this
program.
If
you do
not
wish
to
pay
out-of
-warranty
repair costs,
you
will
be
re-
sponsible
for
retuming
the
replacement
unit
to
Panasonic
and
for
paying
all
shipping
charges
associated
with
this
program
including the
overnight
delivery of
replacement product
to
you,
shipment
of
problem
unit
to
Panasonic,
the
replacement
unit
back
to
Panasonic
and
the
return of
your
original unit
back
to
you.
Acceptable
credit
cards:
Discover
VISA
Master Card
American Express
(Optima)
Product
that
is
not returned
to
Panasonic by 10 business
days
after
shipment
of
the
replacement
product,
will
be
charged
to
your account
at
Panasonk:'s
Suggested
Retail
Prk»
(see dealer
for details).
Credit status
wilt
be
verified prtor
to
sending
the
replacement
product.
Proof
of
Purchase must be
included with the returned
unit
to
verify
warranty
status.
Any
parts
and
labor
that
are not
covered by
the
limited
war-
ranty*
will
be
charged as a non-wanranty
repair
and
billed at
Panasonic's
current
rate for
parts
and
latx>r.
*See
the warranty
stipulations
in
ihese
instructions.
"Replacement program
excludes Puerlo Rico
and
Is
subject
to
termination
at
any
time without
advance
notice.
Matsushita
Consumer
Electronics
Company,
Division of
Matsushita
Electric
Corporation
of
America
One
Panasonic
Way,
Secaucus,
New
Jersey
07094
Panasonic
Sales
Company,
Division of
Matsushita
Electric
of
-
Puerto
Rico,
Inc.
("PSC")
Ave.
65 de
Infanteria,
Km.
9.5
San
Gabriel
Industrial
Park, Carolina,
Puerto Rico
00985
Printed
in
Japan
PQQX11454ZA-CA
F0695K0
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