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9,
Troubleshooting
and
Maintenance
The
unit
does
not
ring.
—
The
ringer
volume
is
set to
OFF.
Raise
it
to
a
suitable
level
(see
page
12).
The
REDIAUPAUSE
button
does
not function
properly.
—
If
this
button
is
pressed
during
dialing,
a pause
will
be
Inserted.
If
this
button
is
pressed
immediately
after
the
dial
tone
is
obtained, the
last
number
dialed
will
be
redialed.
While
programming,
i
cannot
enter the
activation
code
or the prohibltor
ID.
—
The
whole
or
part of
the
number
is
same
as
the
other
code
or
ID.
Change
the
number
into
a
new
one
{see
pages
21
,
37 and
38).
Fax
Transmission
&
Reception
The
other party
complains
that
letters
on
their
received
document
are
distorted.
—
If
your
line
has
special
telephone
services
such
as
call
waiting,
the service
may
have been
activated during the fax transmission.
Connect
the
unit to
a
line
that
does
not
have such
services.
—
Another telephone connected
to
the
same
line
is
off
the hook.
Hang
up and
try
again.
The
other party
complains
that
a
dirty
pattern
or
a black
line
appears
on
their
received
documents.
—
The
glass
or
rollers
in
your
unit
are
dirty.
Clean
them
(see
page
51).
I
cannot
make
an
international fax
call.
—
Use
the
overseas
transmission
mode
(see
page
41).
—
Add
two pauses
at
the
end
of
the
phone number
(see
page
40).
1
cannot
receive
documents
automatically.
—
The
receive
mode
is
set
to
the
TEL
mode.
Set
to
the
TEL/FAX,
FAX
(or
EXT.
TAM)
mode.
—
The
time
to
answer
the
call
is
too
long.
Decrease
the
number
of rings
(see
pages
18
and
19).
—
The
junk mail
prohibitor
is
set
(see
page
38).
—
The
black
list
is
set
(see
page
33).
Recording image
is faint.
—
The
sender
transmitted
a
faint
document.
Request them
to
transmit
a
clearer
copy
of
the
document.
—The
thermal
head
is dirty.
Clean
It
(see
page
51).
Operation
in
EXT.
TAM
mode
I
cannot
receive
documents
automatically.
—
Your
greeting
message
on
the
answering
machine
is
too
long.
Shorten
the
message
(up
to
10
seconds).
—There
are
too
many
rings
on
the
answering
machine. Set
to
1
or
2
rings.
—
The
silent
detection feature
is
deactivated.
Activate
this
feature (see
page
22).
I
cannot
receive voice
messages.
—
Confirm
that
the
answering
machine
is
turned
on
and
connected
to
the facsimile
unit
properly,
(see
page
20).
—
Set
the
number
of
rings
on
the
answering
machine
to
1
or
2.
I
cannot
retrieve
voice
messages
recorded
on
the
answering
machine
from
a
remote
location.
—
The
remote access code on your answering
machine
is
same
as
your remote
fax
activation
code
or junk mail
prohibitor
ID.
Set
a
different
number
for
each
code/ID,
—
You
did not
program
your remote
TAM
activation
code
in
your
facsimile
unit correctly.
Store the
same
code
as
stored
on
the
answering
machine
(see
page
21).
The
greeting
message
on your answering
machine
is
interrupted
halfway
and
the
caller
cannot
leave a voice
message.
—
The
greeting
message
has a
silent
pause
longer
than
4
seconds. Shorten
the
silent
pause
in
the
greeting
message.
I
pressed
the
remote access code
to
access
the
answering machine
remotely, but the
line
was
disconnected.
—
The
code
may
include
"#"
which
is
used
for
some
features
provided
by telephone
company.
Change
the
code
on
the
answering machine
into
another
number
which
does
not include
"#",
then
program
the
same
code
into
the
facsimile
unit
(see
page
21).
Copying
A
dirty
pattern
or a black
line
appears
on
the
copied documents.
—
The
glass or
rollers
are
dirty.
Clean
them
(see
page
51).
Copied image
Is
distorted.
—
The
thermal
head
is
dirty.
Clean
it
(see
page
51).
49
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