Panasonic KX-TG6500 Operating Instructions Manual page 96

Troubleshooting
Problem
The handset does not display
the caller's name and/or phone
number.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
The handset display exits the
Caller List or phone book.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing and
in use.
You cannot have a
conversation using the
headset.
96
Cause & Remedy
• You need to subscribe to Caller ID.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her Caller
ID information (p. 41).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Caller ID box or plug the
unit directly into the wall jack.
• If the unit is connected to a telephone line with
DSL service, the unit may not display caller's
name and/or phone number properly. We
recommend connecting a noise filter (contact
your DSL service provider) to the telephone
line between the base unit and the telephone
line jack.
• The Caller ID Number Auto Edit feature is
turned off. Turn it on (p. 45) and try again.
• You need to press [
( ) or (
LINE1 LINE2
• Do not pause for over 60 seconds while
searching.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 32) or listen to the new
messages (p. 73, 74, 80).
• Make sure the optional headset is connected
properly (p. 87).
• If "SP-phone" is displayed on the handset,
press [C] to switch to the headset.
], [s], or a line soft key
C
) after editing the number.