Recording A Calling Party Number; Tracing A Malicious Call - Nortel 2001 User Manual

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While on an active call

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller's number, or to

charge a call to an account number, during an established call.

To record a caller's number for accounting purposes:

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator

to configure this feature on your telephone.

3. Dial the DN where you parked the call.

Note: If a parked call is not retrieved

within a specified time period, it rings

back to your telephone or the attendant.

Call Party

1. Press the

is placed on hold.

2. Dial a charge account number or the

caller's number.

Note: For information on using the

Charge

key, see "Charging a call or

charging a forced call" on page 51.

Call Party

3. Press the

the call.

soft key. The caller

soft key to return to

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