Procedure; Customer Information - Cadillac ATS 2017 Owner's Manual

386

CUSTOMER INFORMATION

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 386
Customer Assistance Offices . . . . 388
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 388
Online Owner Center . . . . . . . . . . . . . 389
Roadside Service . . . . . . . . . . . . . . . . . 389
Scheduling Service
Appointments . . . . . . . . . . . . . . . . . . . 391
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 391
Collision Damage Repair . . . . . . . . . 392
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . 394
Radio Frequency Statement . . . . . 395
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 395
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 396
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 396
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Event Data Recorders . . . . . . . . . . . . 396
®
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Infotainment System . . . . . . . . . . . . . 397
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without