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The name of the participant is not displayed in the events list on your smartphone.
•
The contact is not available on your smartphone.
•
The participant number is stored differently in the contact list, e. g. without the area code
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Configure settings for country code and local area code:
With handset: Settings – Telephony – Area Codes
With web configurator: Settings – Management – Local Settings
Calling back a missed call from your smartphone.
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Tap the event entry Missed call
Answer machine (
No time is specified for a message in the call list.
•
Date/time are not set.
The answer machine reports "Invalid PIN" during remote operation.
•
You have entered the wrong system PIN.
•
The system PIN is still set to 0000.
The answer machine is not recording any messages/has switched to answer only mode.
•
The memory is full.
Operation behind routers with network address translation
(NAT)
In general, no special telephone or router configuration is required when operating a Gigaset telephone with
NAT router. The configuration settings described in this section are only necessary if you encounter one of the
following problems.
•
No incoming calls are possible via VoIP. Calls to your VoIP phone numbers are not put through.
•
Outgoing calls via VoIP are not connected.
•
A connection is established with the other participant, but you cannot hear them and/or they cannot hear
you.
Changing the port numbers for SIP and RTP on your VoIP phone
The SIP and RTP port numbers may not be used by any other application or by any other host in the
LAN and should be completely different to the SIP and port numbers that are usually used (and pre-
set in the phone).
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Connect to the telephone's web configurator using the PC web browser
tings – Telephony – Advanced VoIP Settings
Example: Select port numbers that are similar to the standard settings:
SIP port
49060
RTP port
49004 to 49010
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Check new settings:
tings is displayed
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Test to see whether the original problem persists. If the problem does persist, carry out the next step.
tap on the Call back icon.
p. 46)
Set the date/time (
Repeat input of system PIN
Set the system PIN to something other than 0000 (
Delete old messages
Open website Settings – Telephony – Connections . . . the Status of the VoIP set-
Customer Service & Assistance
Enter contact.
p. 91)
Listen to new messages and then delete
Change SIP and RTP port numbers
instead of
5060
instead of
5004 to 5010
p. 94).
Register
Open website Set-
Save settings
117
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