Troubleshooting Guide - Superior DRC6340TEP Installation And Operation Instructions Manual

Innovative Hearth Products
DRT/DRC6300 Series Direct-Vent Gas Fireplaces

TROUBLESHOOTING GUIDE

NOTE: Before troubleshooting, be sure that the appliance main line gas shut-off valve and the wall switch are in the "ON"
position. The following troubleshoots the fireplace only to an elementary level. For detailed Remote and Ignition System
troubleshooting, refer to the instructions provided with the remote.
IMPORTANT: Detailed valve system troubleshooting should only be accomplished by a qualified service technician.
SYMPTOM
Nothing happens when the fireplace
is turned on or off.
The main burner does not light and
the igniter is sparking.
The burner lights, then immediately
goes out.
Log and glass soot
*The unit may have multiple gas supply shutoffs (the main gas supply valve in the house, the gas supply valve in the fireplace control compart-
ment, and/or an additional shutoff valve near the fireplace).
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POSSIBLE CAUSES
Remote control system is not functioning
properly.
Unit is not receiving power.
Gas is not reaching the fireplace.
Gas is not reaching the fireplace.
Loose wires to the valve.
Loose wires to ignition module.
Air in the gas line.
Gas is not reaching the fireplace.
Loose wires to the valve or ignition module.
Pilot flame is not engulfing the sensor.
Obstructed vent system.
Flame impingement on the top log.
Improper Air shutter opening.
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE
CORRECTIVE ACTION
To use the remote control system, the wall switch
plate must be set to REMOTE.
Manually operate the fireplace using the wall switch
(ON/OFF).
Replace the batteries in the handheld remote and/or
behind the wall switchplate.
Check/replace batteries behind the wall switchplate.
Check building circuit breakers to ensure power is on
to the fireplace.
Check the gas supply and gas shutoff valves (call a
service technician, if required).*
Check the gas supply and gas shutoff valves (call a
service technician, if required).*
Check control compartment for any obvious loose
wiring (call a service technician).
Check control compartment for any obvious loose
wiring (call a service technician).
Purge gas line of air (call a service technician).
Check the gas supply and gas shutoff valves (call a
service technician, if required).*
Check the gas supply and gas shutoff valves (call a
service technician, if required).*
Call a service technician.
Call a service technician.
Check for proper log placement.
Check for proper air shutter openings.
Operation
900343-01 11/2015