Calling The System Operator; Operator Recalls; Executive Barge-In - Samsung OfficeServ 100 System Administration Manual

Samsung OfficeServ 100

CALLING THE SYSTEM OPERATOR

Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may
have a different operator or operator group.) Calls to the system or tenant operator are easily identi-
fied because the CALL key will have a rapidly flashing red light. Station users will never receive a
busy signal when they dial 0 or the operator group number. The calls will continue ringing in queue
until answered.

OPERATOR RECALLS

Transferred calls that go unanswered will recall to the station that originated the transfer. Should
the station that originated the transfer not answer the recall, the call will be sent to the system or
tenant group operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is unanswered at the sta-
tion that originated the hold, the call will be sent to the system or tenant group operator. Both types
of recalls will ring and have a slow flashing amber light on the Line key or CALL key.

EXECUTIVE BARGE-IN

If you want to break into another station's conversation, either to monitor the call or join the conver-
sation, your keyset must be programmed to allow you to barge in, and the other station(s) must not
be secured against barge in. These options must be programmed for you by the system installer;
you do not have customer-level access to the relevant program. You can then select one of the fol-
lowing barge-in options for your keyset (MMC 206):
•
No barge-in allowed
•
Barge-in with tone
•
Barge-in without tone
Barging in on an unsecure station can be done with or without an intrusion tone or display. If 'with
tone' is selected, a warning tone and display will be sent to the station. If 'without tone' is selected,
the station that barges-in can monitor the conversation and no warning tone or display will be sent
to the station being monitored. The handset transmitter and keyset microphone of the barging-in
station are disabled. You can, however, join the conversation by pressing the MUTE key on the
keyset to enable the handset and microphone.
To barge in:
1. Dial the desired extension number and listen for the busy signal.
2. Press the BARGE key. (If joining the conversation, also press the MUTE key and begin speaking
after the tone.)
3. Hang up when you are finished.
Note: You can investigate to see what number is calling a station, or is being called, before you barge in. See
Investigate (ISPY) in the CLIP Special Features section of this guide.
Recommendations on Privacy
It is recommended that only the system administrator's phone(s) be programmed to allow barge in
on other stations, to prevent unwarranted use of this feature by other station users. Program sta-
tions that require monitoring so that their class of service allows barge in.
WARNING: Barge-in without tone may violate laws regarding the right to privacy. Samsung
Business Communications is in no way responsible for the misuse of this feature.
System Administration Guide
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