Grandstream Networks GVC3200 User Manual
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Grandstream Networks GVC3200 User Manual

Video conference system for android
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Grandstream Networks, Inc.
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GVC3200/GVC3202 Video Conference System for Android
User Guide

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Summary of Contents for Grandstream Networks GVC3200

  • Page 1 Grandstream Networks, Inc. GVC3200/GVC3202 Video Conference System for Android User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. P a g e GVC3200/GVC3202 User Guide...
  • Page 4 GNU GPL INFORMATION GVC3200/GVC3202 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 5: Table Of Contents

    Warranty .............................. 20 INSTALLING GVC3200/GVC3202 ................21 Equipment Package Content ......................21 Connecting GVC3200/GVC3202 ....................... 22 Connecting GAC2500 to GVC3200/GVC3202 .................. 28 GETTING TO KNOW GVC3200/GVC3202 ..............30 Remote Control ..........................30 Remote Control Keys and Touchpad .................... 30 Capturing Screenshot Using the Remote Control ................ 33 Using The Remote Control ......................
  • Page 6 WI-FI (GVC3200 Only) ........................39 Turning WI-FI On / Off ........................40 Bluetooth ............................40 Pairing GVC3200/GVC3202 with a Bluetooth Device ..............41 Connecting to a Bluetooth Device ....................41 Using Bluetooth Remote Control ....................42 Transfer Files with Bluetooth ......................44 Using Bluetooth Headset ......................
  • Page 7 Edit Scheduled Conference ......................79 Reschedule Conference ....................... 79 Delete Scheduled Conference ...................... 79 Voicemail............................. 80 Call Features ............................80 ADDITIONAL FUNCTIONS ..................83 GVC Remote Client Application ....................... 83 BlueJeans ............................85 APPLICATIONS ......................86 P a g e GVC3200/GVC3202 User Guide...
  • Page 8 Sync Local Schedule with Google Calendar ................. 109 Custom App on Home Screen ......................114 Uninstall Application ........................114 GS MARKET ....................... 116 Search Apps ............................. 116 Download and Install Apps ......................116 Update Apps ............................. 117 IPVIDEOTALK ......................118 P a g e GVC3200/GVC3202 User Guide...
  • Page 9 Settings ............................. 122 Join an IPVideoTalk Meeting ......................123 Busy Tone Responses ........................124 Manually Start IPVideoTalk Tip ....................... 124 GVC3200/GVC3202 WEB UI FEATURES ..............126 Accessing GVC3200/GVC3202 Web GUI ..................126 Saving Changes ..........................127 Definitions ............................127 Toolbar .............................. 128 Call Page ............................
  • Page 10 Table 22: GVC3200/GVC3202 Export Contacts Parameters ..............91 Table 23: GVC3200/GVC3202 LDAP Settings Parameters ................ 94 Table 24: GVC3200/GVC3202 Web Access ..................... 128 Table 25: GVC3200/GVC3202 Web UI - Audio Control Parameters ............136 P a g e GVC3200/GVC3202 User Guide...
  • Page 11 Figure 36: GVC3200/GVC3202 Add Conference Screen ................78 Figure 37: GVC3200/GVC3202 Voice Mail Application ................80 Figure 38: “GVC Remote” apk in GVC3200/GVC3202 LCD Menu->Settings->Status->Remote Control .. 83 Figure 39: GVC3200/GVC3202 Remote Control Application on Android Device ........84 P a g e...
  • Page 12 Figure 78: GVC3200 Web GUI - Login ..................... 126 Figure 79: GVC3200/GVC3202 Web UI Tool Bar ..................128 Figure 80: GVC3200/GVC3202 Web UI - Cal ................... 129 Figure 81: GVC3200/GVC3202 Web UI - Conference Status ..............130 P a g e GVC3200/GVC3202 User Guide...
  • Page 13 Figure 87: GVC3200/GVC3202 Web UI - Video Control ................136 Figure 88: Factory Reset via LCD ......................139 Figure 89: GVC3200/GVC3202 Web UI - Factory Reset................140 Figure 90: GVC3200/GVC3202 Web UI - Factory Reset Confirmation ............ 140 P a g e GVC3200/GVC3202 User Guide...

  • Page 14: Document Purpose

    DOCUMENT PURPOSE This User Guide describes the basic concept and tasks necessary to use and configure your GVC3200/GVC3202. This document covers the topics of device installation, making basic conference calls and using basic call features. To learn the advanced features and configurations, please visit http://www.grandstream.com/support...

  • Page 15: Change Log

     Added recording files limitation that max size of each recording file on SD card or USB storage device is 1 G, GVC3200/GVC3202 will create a new file if size exceed 1 G. [recording size ]  Added Save Path options of Recording files on internal memory, external SD card or USB storage.

  • Page 16: Firmware Version 1.0.1.58

    Added “optional” for step 2 “selecting call mode to IP Call” in making direct IP call from LCD dialing interface. The GVC3200/GVC3202 can dial direct IP as long as a valid format is entered without selecting mode to “IP Call”. [Direct IP Call] ...

  • Page 17: Welcome

    3-way video-conferencing and support for up to 2 Full HD monitors. The GVC3200/GVC3202 eliminates the traditional barriers to video conferencing and sets a new bar for business-class video conferencing solutions by offering industry-leading flexibility, interoperability, system compatibility, application richness and ease of use.

  • Page 18: Product Overview

    1/3” 2 Megapixel CMOS 1920H x 1080V@30fps Camera GVC3200: 12 x optical zoom, +/-23° tilt, +/- 90° pan, 70°(W)*- 6.3° (T) field of view Lens GVC3202: 9 x optical zoom, +/-23° tilt, +/- 90° pan, 70°(W)*- 6.3° (T) field of view...
  • Page 19 Bridge SIP calls with any Android VoIP apps such as Skype, Skype for Business, Platform Bridging Google Hangouts and more Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 9-way audio/video conference for GVC3200 and 3-way audio/video conference for Telephony Features GVC3202, downloadable XML phone book, LDAP, call waiting, call history, flexible dial plan, personalized music ringtones, server redundancy &...

  • Page 20: Safety Compliances

    Warranty If GVC3200/GVC3202 is purchased from a reseller, please contact the company where the device is purchased for replacement, repair or refund. If the device is purchased directly from Grandstream, please contact Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned.

  • Page 21: Installing Gvc3200/Gvc3202

    INSTALLING GVC3200/GVC3202 Equipment Package Content GVC3200/GVC3202 package contains the following items: Table 2: GVC3200/GVC3202 Package List Name For GVC3200 For GVC3202 GVC3200/GVC3202 Main Case External USB Speakerphone (GAC2500) Remote Control (a pair of AAA batteries) 12V Universal Power Adapter with power cable 1.5m Ethernet Cable...

  • Page 22: Connecting Gvc3200/Gvc3202

    Connecting GVC3200/GVC3202 Figure 1: GVC3200/GVC3202 Front Panel Table 3: GVC3200/GVC3202 Front Panel Name Explanation Camera 70°(W)*- 6.3°(T) field of view Vertical Rotating +/-23° tilt Stent Horizontal Rotating +/-90° pan Platform Power on / Normal Running: Green Standby: Flash red LED Indicator...

  • Page 23: Table 4: Gvc3200 Back Panel

    3. When there is only 1 HDMI output, it has to use HDMI output 1. Connect HDMI port 2 and then HDMI port 3 if you have additional display devices. GVC3200 will not work correctly if connecting HDMI port 2 or 3 without HDMI port 1 connected.

  • Page 24: Table 5: Gvc3202 Back Panel

    Connect to power adapter. The arrow indicator on the power Power Interface adapter should face upwards when the power adapter is plugged  When GVC3200 is powered up, use a small pin to press the button one time to reboot. Factory Restore ...
  • Page 25 10 seconds to restore to factory settings. To deploy a working video conferencing system, it is recommended for the users to prepare the following equipment based on your own requirements. The following table is for reference only. P a g e GVC3200/GVC3202 User Guide...

  • Page 26: Table 6: Gvc3200/Gvc3202 Optional Equipment List

    (Optional) Connect additional video output devices to HDMI output interface 2 and HDMI output interface 3 (supported on GVC3200) with HDMI cable. Connect input device (e.g., a laptop or GXV3275) to GVC3200/GVC3202 VGA IN/HDMI IN port with VGA/HDMI cable. Connect the external speakerphone GAC2500 to the USB speaker interface on GVC3200/GVC3202.

  • Page 27: Figure 4: Gvc3200 Back Panel Connection Diagram

    -------------------------------------------------------------------------------------------------------------------------------------------- Note: For detailed instructions about installing GVC3200/GVC3202 on wall mount and etc., please refer to the GVC3200/GVC3202 quick installation guide on www.grandstream.com. --------------------------------------------------------------------------------------------------------------------- ----------------------- A sample of GVC3200 back panel connection is shown below: Figure 4: GVC3200 Back Panel Connection Diagram The following figure shows multiple GVC3200/GVC3202 devices deployed with other VoIP/network devices for video conference and collaboration.

  • Page 28: Connecting Gac2500 To Gvc3200/Gvc3202

    GAC2500 will be displayed under “Available Devices” list. Click on this GAC2500 to initiate pairing process. On both GVC3200/GVC3202 and GAC2500, a prompt will pop up for the user to confirm PIN. Click on “Pair” to confirm it on both devices.
  • Page 29 6. The GAC2500 and GVC3200/GVC3202 should be successfully paired and connected. GAC2500 can be used as Bluetooth speaker device for the GVC3200/GVC3202 now. For more information about GAC2500, please refer to the GAC2500 product page in www.grandstream.com. P a g e...

  • Page 30: Getting To Know Gvc3200/Gvc3202

    Call interface. For example, typing 5 (JKL), 6 (MNO), 4 (GHI), 6 (MNO) can look for John if it exists in GVC3200/GVC3202 contacts list. Camera Switch to PTZ control mode during a call or in idle status.
  • Page 31  Presentation Enable/Disable presentation function to show presentation on displayed device which is connected to HDMI output 1 as projection when GVC3200/GVC3202 is in standby mode.  Access the dial screen by default when GVC3200/GVC3202 is in idle mode.
  • Page 32  Slide on the trackpad to move the mouse cursor.  Press the trackpad to confirm operations. Trackpad  Using two fingers to press on the trackpad and slide up/down for page up/down. P a g e GVC3200/GVC3202 User Guide...

  • Page 33: Capturing Screenshot Using The Remote Control

    After powering up GVC3200/GVC3202, pressing "OK" key on the remote control, it will initiate connection and the remote control can be used right away. If the remote control fails to pair and connect to GVC3200/GVC3202, please follow the steps below to troubleshoot: ...

  • Page 34: Oled Screen

    Using The LED Indicator GVC3200/GVC3202 LED indicator is located next to the OLED. It can be used to notify the users with current status of the device. Please refer to the status description below.

  • Page 35: Status Icons

    Power off Status Icons GVC3200/GVC3202 status icons are displayed on the right side of top status bar on GVC3200/GVC3202 LCD display device. The users can view the top status bar notification details in drop-down panel by long- pressing the MENU key on the GVC remote control or pressing DOWN button when the GVC3200/GVC3202 is in home screen.

  • Page 36: Using The Onscreen Keyboard

    Wi-Fi signal strength Using The Onscreen Keyboard English Keyboard This is the default keyboard on GVC3200/GVC3202. The English keyboard supports multiple languages input methods. Users could tap on to switch among different languages. See figure below. Figure 8: Soft Keyboard - English Input Method...

  • Page 37: Numbers And Symbols

    Figure 11: Soft Keyboard - More Symbols and Numbers Home Screen GVC3200/GVC3202 Home screen displays the icons for users to easily access applications, camera, schedule, call, contacts, settings and custom applications. Press the Left/Right keys on the GVC3200/GVC3202 remote control to navigate.

  • Page 38: Screen Lock

    Lock code. 2. Reboot, enter sleep mode or power off the GVC3200/GVC3202. 3. When the GVC3200/GVC3202 boots up again, a screen lock code will be required. The user can unlock the screen by entering the code using the GVC remote control.

  • Page 39: Connecting To Network And Devices

    GVC3200/GVC3202 supports a variety of network connections (Ethernet, Wi-Fi) and device connections, including USB, SD card and Bluetooth devices. When the GVC3200/GVC3202 boots up for the first time, a setup wizard will guide the users to pair and connect the remote control to GVC3200/GVC3202 and get started with the basic configurations.

  • Page 40: Turning Wi-Fi On / Off

    Turning WI-FI On / Off Once Wi-Fi is turned on, GVC3200 will automatically start the scanning within the range. A list of Wi-Fi networks will be displayed as scanning result. Tap on the SSID and enter the correct password information to connect to the selected Wi-Fi network.

  • Page 41: Pairing Gvc3200/Gvc3202 With A Bluetooth Device

    Press button on the remote control and select "Search for devices". GVC3200/GVC3202 scans and displays the IDs of all available Bluetooth devices in range. Once the Bluetooth device shows up in the result, tap on it to start pairing. Confirm the passkey in the prompted message (if any). Or, if passcode is required, please refer to the device's documentation or contact with the device administrator to obtain the passcode.

  • Page 42: Using Bluetooth Remote Control

    2. On the LCD display device, go to Settings->Network->Bluetooth. and click "Search for devices". 3. Select 4. On the remote control you would like to pair with GVC3200/GVC3202, press "OK" and digit 5 keys at P a g e GVC3200/GVC3202 User Guide...
  • Page 43 Also, make sure no other remote control is paired to the GVC3200/GVC3202. 3. After GVC3200/GVC3202 boots up, on remote control B, press OK + 5 keys at the same time for about 5 seconds to trigger pairing process on remote control B.

  • Page 44: Transfer Files With Bluetooth

    By default, the ringing tone will be generated in Bluetooth headset when there is an incoming call. If the user would like to have the ringing tone generated in GVC3200/GVC3202 internal ringer as well, please select enable "Always Ring Internal Ringer" under GVC3200/GVC3202 web UI->Settings->Call Features.

  • Page 45: Table 11: Gvc3200/Gvc3202 Vpn File Parameters

    Figure 16: GVC3200/GVC3202 VPN Validation Screen Fill in correct username and password to connect to VPN. If GVC3200/GVC3202 is connected to VPN successfully, icon will be shown in the top status bar; if the connection is failed, a prompt box will pop up to remind users whether to reconnect to VPN. If icon displays in the top status bar, please check whether if your VPN configuration is correct.

  • Page 46: Vlan Settings

    Enter DNS server address. Forwarding Enter Forwarding Routes, for example, 10.0.0.0/8. Routes VLAN Settings Access GVC3200/GVC3202 home screen, go to Applications->Settings->Network->VLAN to configure VLAN settings on GVC3200/GVC3202. Table 12: GVC3200/GVC3202 VLAN Configuration Parameters Parameters Descriptions Assigns the VLAN Tag of the Layer 2 QoS packets for LAN port. The default value is...

  • Page 47: 802.1X Mode

    802.1X Mode Access GVC3200/GVC3202 home screen, go to Applications->Settings->Network->802.1x Mode. By default, 802.1x is disabled. Selecting 802.1x mode to "EAP-MD5", "EAP-TLS5" or "EAP-PEAP" to turn on 802.1x. Once it is enabled, the user will be required to enter the identity and password to be authenticated in the network.

  • Page 48: Camera

     Select on home screen to access Applications, then click on GVC3200/GVC3202 camera screen has the following options:  Press recording button on the remote control to start or stop local recording.  Press the red shortcut button on the remote control to edit preset.

  • Page 49: Preset

    Select the preset window and press the blue shortcut key on the remote control to access the editing screen. Adjust camera position and zoom in/zoom out using the remote control. On GVC3200/GVC3202 remote control, press "OK" key to save the preset, or press Back key cancel. Edit Preset To edit an existing preset, press the blue shortcut key on the remote control to access the editing screen to edit.

  • Page 50: Delete Preset

    Delete Preset Access the preset editing screen, select preset and press the red shortcut key on GVC3200/GVC3202 remote control to delete it. Apply Preset If you have already set preset on camera, you can apply preset via one of the following two ways: ...

  • Page 51: Camera Parameters Configurations

    Camera Parameters Configurations Press the yellow shortcut key on GVC3200/GVC3202 remote control to bring out camera parameters setting screen as shown below. Refer to the table below and configure the parameters using navigation keys on the remote control. Figure 20: GVC3200/GVC3202 Camera Parameters Setting Screen...
  • Page 52 Users could set to 50HZ or 60HZ. Frequency of A.C. Red Shortcut Key Manual focus: increase the focal length. (MF+) Yellow Shortcut Manual focus: decrease the focal length. (MF-) Blue Shortcut Key Auto focus (AF) P a g e GVC3200/GVC3202 User Guide...

  • Page 53: Peripheral

    4. Users could view, copy and paste files by using the USB storage device. SD Card Insert your SD card into SD card slot at the back of GVC3200/GVC3202. Please make sure the SD card is inserted with right direction on GVC3200/GVC3202.

  • Page 54: Microphone And Speaker

    Microphone and Speaker GVC3200/GVC3202 is equipped with a built-in microphone. Alternatively, you can connect external audio devices to GVC3200/GVC3202 as audio input/output sources. It is recommended to use the external speaker that comes with your GVC3200/GVC3202 package for better compatibility.

  • Page 55: Making Phone Calls

    Enter digits in the dial-up box. If the digits or the letters for the digit match contacts and call history in GVC3200/GVC3202, a dropdown list of numbers will be displayed. For example, entering 5 (JKL), 6 (MNO), 4 (GHI) and 6 (MNO) will display “5646” or “john” if contact "john" exists. The matching characters will be highlighted in red.

  • Page 56: Dialing A Number Directly

    ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: 1. By default, GVC3200/GVC3202 allows users to press # key as SEND key. This behavior can be disabled via option "Use # as Dial Key" in web GUI->SIP Account->Call page. 2. When entering initials or full spellings of a name that exists in the contact, this contact will show up in...

  • Page 57: Redial

    Direct IP Call Direct IP Call allows GVC3200/GVC3202 and another VoIP device to talk to each other in an ad-hoc fashion without a SIP proxy. Direct IP calls can be made if: ...

  • Page 58: Paging/Intercom

     Both GVC3200/GVC3202 and VoIP phone are under the same LAN / VPN using private or public IP addresses  NAT is disabled or GVC3200/GVC3202 NAT is disabled. Both devices can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

  • Page 59: Figure 23: Gvc3200/Gvc3202 Single Incoming Call Screen

    If the incoming video call is made by H.323 account, the call screen will display as bellow: Figure 24: GVC3200/GVC3202 Single Incoming H.323 Call Screen Select "Video Answer" or “Pick up” to answer the call with both video and audio, "Audio Answer" to answer the call with audio only, or "Reject"...

  • Page 60: Call Hold

    Figure 25: GVC3200/GVC3202 New Incoming Call Screen Users could select "Audio" to answer with audio only, "Video" to answer with video and audio, or "Reject" to reject the call. ----------------------------------------------------------------------------------------------------------------------------------------- --- Note: By default, answering a call during an active call will automatically add this party into the conference.

  • Page 61: Mute Local Audio

    This will not affect the current call, and it will take effect starting from the next incoming call.  At any time, users could log in GVC3200/GVC3202 web UI and click on “DND” on the top tool bar of the web page to turn on/turn off DND.

  • Page 62: Conference

    GVC3200 supports up to 9-way video conference and GVC3202 supports up to 3-way video conference. GVC3200/GVC3202 can be the host to initiate a conference or join other conferences as a member. Users can connect multiple HDMI output devices for conference. HDMI 1 interface is the primary output when plugging in multiple HDMI display devices.

  • Page 63: Conference Management

    On the bottom of the call screen, users will see a list of icons for menu options. This menu will be automatically hidden if there is no operation in 5 seconds. Press any key to bring up the menu options again. Here are the functions for each icon. Table 16: GVC3200/GVC3202 Call Screen Bottom Menu Icons Icons Name...
  • Page 64 HDMI outputs are connected and whether presentation is turned on or not. Layout For example, in a two-way video call on GVC3200 which has one HDMI output connected, after pressing “Layout” icon, users will see options “Average”, “Remote (Local)”, “Local (Remote)”, “Remote”...
  • Page 65 Turn on/off presentation. HDMI IN or VGA IN must be plugged in first. When HDMI IN or VGA IN is plugged in to GVC3200/GVC3202, after the user selects “Presentation”, the user can select mode “Auto” or “PC” to display presentation.

  • Page 66: Invite Members To Conference

     If the remote party is also a GVC3200/GVC3202, you can press the camera key on the remote control to control PTZ device for the remote party.  Users could press the red/blue/yellow shortcut keys on the remote control to input DTMF, view notifications and view status.

  • Page 67: Removing Member From Conference

    , tap on it again to restore. ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: Users could press the shortcut keys on GVC3200/GVC3202 remote control on conference control screen to mute all, block all or suspend videos. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e...

  • Page 68: Pause Conference

    GVC3200/GVC3202 supports dual stream video, with the presentation sharing function, you can connect VGA/HDMI input devices such as a computer, or a DVD player to GVC3200/GVC3202, and share the VGA/HDMI input sources with remote parties while they can still view the local video.

  • Page 69: Conference Recording

    ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: 1. When both HDMI IN interface and VGA IN interface are connected, GVC3200/GVC3202 will only display the device connected to HDMI IN port. 2. Users could also press PIP button on GVC3200/GVC3202 remote control to change video display layout.

  • Page 70: Call Details

    Note: After enabling DND mode during a conference, the DND mode will remain effective after the conference is over. To disable DND, please press on GVC3200/GVC3202 remote control when there is no active call. --------------------------------------------------------------------------------------------------------------------- ----------------------- P a g e...

  • Page 71: Conference Lock

    Open DTMF Users can dial DTMF during a conference. 1. On GVC3200/GVC3202 remote control, press the red shortcut key, or click on MORE button ->select "Open DTMF" on the conference screen to bring up the DTMF input screen. 2. Press the digital keys on the remote control to input DTMF. Press to cancel the operation if needed.

  • Page 72: Figure 30: Gvc3200/Gvc3202 Call Screen->More->Pin Code

    3. Now the conference call is locked. If someone wants to join the conference call by calling this GVC3200/GVC3202, the same PIN code will be required to be entered before the call goes through. Here is an example on how to use PIN code to enter the locked conference call:...

  • Page 73: Third Party Applications

    1. Make a video call to the GVC3200/GVC3202 that has locks the conference call from another GVC3200/GVC3202. 2. The GVC3200/GVC3202 caller will show a video windows with voice prompt asking for PIN code. 3. On the GVC3200/GVC3202 caller’s call screen bottom menu, select MORE->Open DTMF. Then input the DTMF with PIN code followed by #.

  • Page 74: Fecc - Camera Control In Conference

    Here is how to use FECC on the GVC3200/GVC3202 to control remote party’s camera: 3. Make sure the GVC3200/GVC3202 and the remote party support FECC and it’s enabled on both parties. For GVC3200/GVC3202, FECC setting is under web UI->Settings->Account Settings->Codec: “Enable FECC”.

  • Page 75: End Conference

    6. Use UP/DOWN/OK navigation keys on the GVC3200/GVC3202 remote control to select the remote party, e.g., GVC-LAB in the above figure. This will bring up camera control interface. 7. On the GVC3200/GVC3202 remote control, press the navigation keys and zoom in/zoom out buttons on trackpad to adjust remote camera.

  • Page 76: View Conference Details

    Conferences that have been held in the past will not be displayed in the schedule screen. -------------------------------------------------------------------------------------------------------------------------------------------- View Conference Details Users could view scheduled conference details after the current time. Select one conference and press "OK" key on GVC3200/GVC3202 remote control to view conference details. P a g e GVC3200/GVC3202 User Guide...

  • Page 77: Add Scheduled Conference

    Add Scheduled Conference Follow the steps below to add a scheduled conference: On the home screen, select to access schedule screen. On GVC3200/GVC3202 remote control, press the yellow shortcut key to create a new conference. P a g e GVC3200/GVC3202 User Guide...

  • Page 78: Table 18: Gvc3200/Gvc3202 Add Conference Parameters

    It is used to configure whether to remind users in advanced. A prompt dialog box will Reminder Time pop up on GVC3200/GVC3202 screen 10 minutes before the conference starts. Auto Join It is used to configure whether PIN code is required when the scheduled members Conference for join the conference.

  • Page 79: Edit Scheduled Conference

    Access conference schedule screen and select the conference entry users would like to edit. Press the blue shortcut key on GVC3200/GVC3202 remote control to access edit screen. Press the yellow shortcut key on the remote control to save changes, and go back to schedule screen.

  • Page 80: Voicemail

    Figure 37: GVC3200/GVC3202 Voice Mail Application Call Features The GVC3200/GVC3202 support traditional and advanced telephony features including caller ID, caller ID with caller Name, call waiting, call forward and etc for the SIP account. Before using the following feature P a g e...

  • Page 81: Table 19: Gvc3200/Gvc3202 Feature Code For Sip Account

    "Enable Call Features" option is set to "Yes" under web GUI->Settings->SIP->Call page. Please note this feature doesn’t apply to IPVideoTalk account or BlueJeans account. Table 19: GVC3200/GVC3202 Feature Code for SIP Account Use Preferred Codec (per call).
  • Page 82 Dial *92 followed by the number to forward the call. The default timeout before the call is forwarded is 20 seconds. Cancel Call Forward No Answer. To cancel Call Forward No Answer:  Dial *93. P a g e GVC3200/GVC3202 User Guide...

  • Page 83: Additional Functions

    Besides using GVC3200/GVC3202 Bluetooth remote control in the package, users could also download the Grandstream GVC Remote Client application, and install it on an Android device. GVC3200/GVC3202 remote control application is used via Bluetooth protocol. Follow the steps below to install the remote control...

  • Page 84: Figure 39: Gvc3200/Gvc3202 Remote Control Application On Android Device

    After pairing and connecting the remote control application, users can use the keys and options on the Android device touch screen to control GVC3200/GVC3202. Figure 39: GVC3200/GVC3202 Remote Control Application on Android Device  Tap on button at the upper right corner to access settings screen as the left figure shows above.

  • Page 85: Bluejeans

    BlueJeans GVC3200/GVC3202 has built-in BlueJeans access for users to dial BlueJeans calls. Follow the steps below: On the LCD dial screen, press the blue shortcut key on GVC3200/GVC3202 remote control to switch call mode from SIP Call to BlueJeans Call.

  • Page 86: Applications

    Users could also download the apps from GS market or Google Play Store to install on GVC3200/GVC3202. Contacts GVC3200/GVC3202 Contacts app helps users to easily store and manage phone numbers and contacts information. Users can add contacts on GVC3200/GVC3202 or import contacts from external devices as well as download from a server.

  • Page 87: Add Contact

    Add Contact Add Single Contact Follow the steps below to add one single contact: Press the blue shortcut key on GVC3200/GVC3202 remote control to access New Contact screen. Figure 41: GVC3200/GVC3202 Add New Contact Screen Enter the contact information. Press the red shortcut key to add more fields.

  • Page 88: Table 20: Gvc3200/Gvc3202 Import Contacts Parameters

    Import function allows users to batch import contacts. The phonebook with compatible format needs to be saved to the storage devices like SD card/USB flash drive and plugged into GVC3200/GVC3202. Press the MENU key on Contacts screen, and select "Import" to access Import Contacts screen.

  • Page 89: Figure 43: Gvc3200/Gvc3202 Download Contacts Screen

    GVC3200/GVC3202 supports downloading phonebook from the file server to batch add contacts. The default file name that GVC3200/GVC3202 looks for is "phonebook.xml". The phonebook XML file should be placed under the file server directory for GVC3200/GVC3202 to retrieve. GVC3200/GVC3202 supports vcard/xml/csv file format.

  • Page 90: Search Contacts

    Fill in the server URL or IP address to download the XML contact file to the device. Search Contacts In the Contacts app, users could input keyword to search in the dialog. GVC3200/GVC3202 will display contacts automatically which is related to the search keyword. Fuzzy search and precise search are both supported.

  • Page 91: Table 22: Gvc3200/Gvc3202 Export Contacts Parameters

    Export Contacts GVC3200/GVC3202 supports exporting phonebook as vcard/xml/csv files, and save the files to other external storage devices. Press the MENU key on Contacts screen to bring up the Export Contacts screen.

  • Page 92: Groups

    "OK" key to view group details. Figure 45: GVC3200/GVC3202 Groups Screen  Call Press on GVC3200/GVC3202 remote control to call the first 8 members in a group to initiate a conference.  Rename (red shortcut key) It is used to rename a group.

  • Page 93: Ldap Contacts

    Press the red shortcut key on the remote control to access Groups editing screen. Select the contacts users would to add to this group. Press the blue shortcut key on GVC3200/GVC3202 remote control to save the operations. Delete Group Follow the steps below to delete groups.

  • Page 94: Ldap Settings

    LDAP Settings Before starting using LDAP on GVC3200/GVC3202, the users must configure the LDAP settings first. Press the Blue shortcut key on the GVC3200/GVC3202 remote control to access LDAP settings, or the users can configure it under GVC3200/GVC3202 web UI->Contacts->LDAP page.
  • Page 95 (&(telephoneNumber=%) (cn=*)) returns all the records with the "telephoneNumber" field starting with the entered prefix and "cn" field set. It is used to configure the filter used for mail lookups. LDAP Mail Filter Example: (mail=%) P a g e GVC3200/GVC3202 User Guide...
  • Page 96 It is used to set if allow the phone system to do LDAP number Call searching for incoming calls. The default setting is "No". Here is an example configuration on GVC3200/GVC3202 LDAP settings in web UI. The LDAP server is the built-in LDAP server in Grandstream UCM61xx. P a g e...

  • Page 97: Figure 48: Ldap Settings Example In Web Ui

    Figure 48: LDAP Settings Example in Web UI P a g e GVC3200/GVC3202 User Guide...

  • Page 98: Search Ldap Contacts

    Add to Local On the search result screen, move the selection to the contact, then press the red shortcut key on the GVC3200/GVC3202 remote control to add single search result to local contacts. Click on OK to confirm Add to Local.

  • Page 99: Figure 50: Add Ldap Search Result To Local Contacts

     Batch Add Press the yellow shortcut key on the GVC3200/GVC3202 remote control, then select the checkbox for multiple search results to be added into local contacts. Press the yellow shortcut key again and the following prompt will pop up. Click on OK to confirm Batch Add.

  • Page 100: Call History

    Figure 52: GVC3200/GVC3202 Call History Screen Click on a record in the call history and press to dial out this number directly. Press "OK" key on GVC3200/GVC3202 remote control to view call details for this number. P a g e GVC3200/GVC3202 User Guide...

  • Page 101: Add Contact From Call History

    ---------------------------------------------------------------------------------------------------------- ---------------------------------- If an entry in call history already exists in GVC3200/GVC3202 Contacts, when the user click on the upper right Menu button on the Call History screen, the users can see and select “View contact” option in the drop-down list to view the details for this contact.

  • Page 102: Delete Call History

    Fill in contact information and press the yellow shortcut key on the remote control to save the contact. Delete Call History 1. Select the call history entry. 2. Press the yellow shortcut key on GVC3200/GVC3202 remote control to bring up the dialog box. 3. Confirm to delete. Conference Schedule via Call History Select one call history entry users would like to add to scheduled conference.

  • Page 103: File Manager

    GVC3200/GVC3202 remote control and select "Send" option. 5. Select target location and press "OK" key on GVC3200/GVC3202 remote control to send file. If users need to send the file via Bluetooth, enable and connect Bluetooth device first. Otherwise, the interface will be redirected to the corresponding setting page to configure.

  • Page 104: Rename File

    GVC3200/GVC3202 remote control to cancel the operation. Recording GVC3200/GVC3202 recording application is used for the storage of call recording files in video conferencing. Users can play, export, lock/unlock, send, rename or delete these recordings and etc. The recording screen is as shown below: Figure 55: GVC3200/GVC3202 Recording Screen ...

  • Page 105: Save Path

    GVC3200/GVC3202 video application.  When the recording size exceeds 1.9G, the GVC3200/3202 will create a new file automatically to continue recording. There will be a prompt to indicate the storage space is insufficient if the disk storage is full.

  • Page 106: Backup

    Backup Backup Data GVC3200/GVC3202 BACKUP application is used to back up data or import backup files to restore data. It can be accessed from Home screen->Applications->Backup. The default screen will list available backup files (if any) and backup options. Figure 57: GVC3200/GVC3202 Backup App GVC3200/GVC3202 supports manual backup and automatic backup: ...

  • Page 107: Restore Backup Data

    Restore Backup Data Select one backup data and press "OK" key to access restore screen, select data and press the blue shortcut key to restore the backup data. Figure 59: GVC3200/GVC3202 Restore Backup Data Screen P a g e GVC3200/GVC3202 User Guide...

  • Page 108: Set Backup Path

    Press the MENU key and select "Settings" on backup screen to access settings screen, set backup path and go back to save automatically. --------------------------------------------------------------------------------------------------------------------- ----------------------- Note: Insert SD card or USB flash drive to the GVC3200/GVC3202 before configuring backup path. --------------------------------------------------------------------------------------------------------------------- ----------------------- Diagnosis When troubleshooting GVC3200/GVC3202, users could go to GVC3200/GVC3202 home screen->...

  • Page 109: Browser

    The GVC3200/GVC3202 supports schedule that can be accessed in LCD menu->Schedule (see section [Schedule]). The settings in this schedule are saved locally on GVC3200/GVC3202. If the user downloads and installs Google Calendar from Play Store to GVC3200/GVC3202, the local schedule can be synced up with Google Calendar.

  • Page 110: Figure 61: Lcd Menu->Settings->System->Accounts

    Figure 61: LCD Menu->Settings->System->Accounts under Google accounts. 6. Select the Google account Figure 62: Select the Google Account Used for Sign-In 7. Click on the checkbox for “Calendar” to enable calendar sync for this Google account. P a g e GVC3200/GVC3202 User Guide...

  • Page 111: Figure 63: Enable Calendar Sync For The Google Account

    Figure 63: Enable Calendar Sync for the Google Account 8. On GVC3200/GVC3202 LCD menu->Schedule, click on the upper right MENU icon->Settings. Figure 64: GVC3200/GVC3202 Schedule->Settings 9. Enable Google Calendar by selecting the checkbox for the Google account. Set the sync interval, e.g., Every 5 mins.

  • Page 112: Figure 65: Enable Google Account For Schedule And Set Sync Interval

    Figure 65: Enable Google Account for Schedule and Set Sync Interval Now your GVC3200/GVC3202 has Google account successfully associated with schedule. The scheduled conference from GVC3200/GVC3202 or Google Calendar can sync up with each other. Here is how to use ...

  • Page 113: Figure 66: Creating New Event In Google Calendar

    Figure 66: Creating New Event in Google Calendar 3. The new event will be displayed in GVC3200/GVC3202 schedule shortly. Figure 67: Google Calendar Event Synced in Schedule  To schedule meeting on GVC3200/GVC3202 and then sync up with Google Calendar P a g e GVC3200/GVC3202 User Guide...

  • Page 114: Custom App On Home Screen

    Figure 68: Set “Related Account” to Google Account Custom App on Home Screen Users could add one app to the home screen for easy access. GVC3200/GVC3202 only supports custom one app on home screen. The new app will overwrite the older one.
  • Page 115 Select and confirm the uninstallation. Once done, Press on the remote control, or press to go back to normal mode. P a g e GVC3200/GVC3202 User Guide...

  • Page 116: Gs Market

    Press MENU key to view the downloaded apps and installed apps.  Users could press the blue shortcut key on GVC3200/GVC3202 remote control to cancel download in process.  The installing process will be started automatically after downloading the app.

  • Page 117: Update Apps

    Update Apps GVC3200/GVC3202 will detect to update automatically if there is new version available for the installed apps when the network connection is normal. Users can view the relevant information, and update apps on the Installed screen. P a g e...

  • Page 118: Ipvideotalk

    Before using IPVideoTalk Service, please make sure the GVC3200/GVC3202 is on firmware version 1.0.1.62 or later. If the GVC3200/GVC3202’s firmware version is too low, an upgrading prompt will be sent to Notices inbox on the GVC3200/GVC3202, in order to indicate to download and upgrade the firmware.

  • Page 119: Figure 71: Ipvideotalk Application->Enterprise Directory

    Press the yellow shortcut key on the GVC3200/GVC3202 remote control to search contacts in the directory.  Press the blue shortcut key on the GVC3200/GVC3202 remote control to select entries and make a batch call to multiple contacts in the directory. P a g e...

  • Page 120: Notices

    In the following figure, “2” indicates the number of new message and “3” indicates the number of total messages. Figure 73: IPVideoTalk Application->Notices Click on “Notices” to access the messages. Use the navigations keys/OK keys on the GVC3200/GVC3202 P a g e GVC3200/GVC3202 User Guide...

  • Page 121: Figure 74: Ipvideotalk Application->Notices: Message Prompt

    Figure 74: IPVideoTalk Application->Notices: Message Prompt When IPVideoTalk plan is about to expire or already expired, a message will appear on the bottom of GVC3200/GVC3202 LCD home screen. Press yellow short key to view message details. Also, detailed information is on GVC3200/GVC3202 LCD menu->Applications->IPVideoTalk application->Notices.

  • Page 122: Settings

    In the IPVideoTalk application, click on “Settings” to configure “Account Active” and “Display Name” for the IPVideoTalk account on GVC3200/GVC3202. The users could also click on “Device Code”, “Current plans”, “Business” for more plan details. Besides, current IPVideoTalk version information will be shown under “Application Information”.

  • Page 123: Join An Ipvideotalk Meeting

    Figure 76: IPVideoTalk Account Settings Join an IPVideoTalk Meeting Users can join an IPVideoTalk meeting by dialing the host GVC3200/GVC3202’s IPVideoTalk ID or meeting ID. Please note only after meeting starts, GVC3200/GVC3202 can use this method to join the conference as a participant. ...

  • Page 124: Busy Tone Responses

    If a meeting is scheduled from IPVideoTalk Web Portal, then the meeting will sync to host GVC3200/GVC3202 device LCD -> Schedule interface. There will be a prompt message “Manually start the meeting will need to re-schedule, please confirm” when pressing CALL button on remoter to start the meeting manually before or after scheduled time.

  • Page 125: Figure 77: Manually Start Scheduled Meeting

    Figure 77: Manually start Scheduled Meeting For more information about your IPVideoTalk services, settings, how to manage accounts and schedule meetings, please check IPVideoTalk user manual from http://www.ipvideotalk.com P a g e GVC3200/GVC3202 User Guide...

  • Page 126: Gvc3200/Gvc3202 Web Ui Features

    To access GVC3200/GVC3202 Web GUI: Connect the computer to the same network as GVC3200/GVC3202. Make sure GVC3200/GVC3202 is turned on and shows its IP address on OLED display screen. Open a Web browser on your computer. Enter GVC3200/GVC3202’s IP address in the address bar of the browser, e.g.: http://192.168.124.111.

  • Page 127: Saving Changes

    Saving Changes When changing any setting on GVC3200/GVC3202 web UI, users need to submit them by pressing the SAVE button on the bottom of the page, and then, click the Apply button on the top of the page to apply the configuration changes.

  • Page 128: Toolbar

    Select the display language for the web UI.  Logout Log out from the web UI. Call Page GVC3200/GVC3202 Web UI call page is shown below. Users could make calls and initiate conference from Web UI. P a g e GVC3200/GVC3202 User Guide...

  • Page 129: Making A Call

    Figure 80: GVC3200/GVC3202 Web UI - Cal Making a Call Enter phone number in input box, and select call mode, tap on button to dial out; or, select one call history entry in the list below and click on to dial out.

  • Page 130: Figure 81: Gvc3200/Gvc3202 Web Ui - Conference Status

    Figure 81: GVC3200/GVC3202 Web UI - Conference Status Click on the icon for “Conference Control”, users will see a list of control icons on the bottom which are also available in LCD call screen. P a g e GVC3200/GVC3202 User Guide...

  • Page 131: Contacts Page

    Figure 82: GVC3200/GVC3202 Web UI - Conference Control Contacts Page This page lists Contacts, Schedule and Call History. Contacts Users could search/add/delete/edit contacts on web page. The operations will be synchronized and can be viewed from LCD as well. The web UI contacts page is as shown below.

  • Page 132: Figure 83: Gvc3200/Gvc3202 Web Ui - Contacts

    Click on and users will find Edit Contact screen on the right. Edit contact information and save.  Click on the checkbox for “Delete” and users can select the contacts to delete from GVC3200/GVC3202. P a g e GVC3200/GVC3202 User Guide...

  • Page 133: Groups

    Click on and users will find Edit Group screen on the right. Edit Group information and save.  Click on the checkbox for “Delete” and users can select the groups to delete from GVC3200/GVC3202. P a g e GVC3200/GVC3202 User Guide...

  • Page 134: Schedule

    Schedule Conference can be scheduled, edited and deleted from web UI. See figure below. Please refer to chapter SCHEDULE for more details for each option. Figure 85: GVC3200/GVC3202 Web Page - Schedule  Click on and users will find Add Schedule screen on the right. Click on “Save” after configuring the schedule.

  • Page 135: Call History

    From web UI, users could also access Call history, which is synchronized with the call history from LCD. Figure 86: GVC3200/GVC3202 Web UI - Call History The call history details will be displayed on the right side when there is one entry selected. Users can also...

  • Page 136: Device Control Page

    Click the un-configured preset, and adjust via the PTZ control panel on the right, then save the configurations. Figure 87: GVC3200/GVC3202 Web UI - Video Control Audio Control Table 25: GVC3200/GVC3202 Web UI - Audio Control Parameters Parameters Descriptions Ringtone Volume Users can slide left or right to adjust ringtone volume.
  • Page 137 Notification Select device notification ringtone from the dropdown list. Ringtone Select the audio device that the GVC3200/GVC3202 will use for audio input and output during call or playing media. The options are “Auto”, “Bluetooth”, “USB” and “HDMI”.  Auto GVC3200/GVC3202 will automatically detect whether any USB, Bluetooth or HDMI devices are connected.
  • Page 138 Call-Waiting Tone American standard. Users could select "Low", "Medium" or "High". The default setting Gain is "Low". Configure the default ring cadence for the ring back tone. The default setting is Ring Cadence c=2000/4000; P a g e GVC3200/GVC3202 User Guide...

  • Page 139: Factory Reset

    If users lose all parameters or records, Grandstream will not take responsibility for the damage or loss. 2. After factory reset, the remote control will not be paired to GVC3200/GVC3202 anymore. Please go to GVC3200/GVC3202 LCD settings->Network->Bluetooth, select the menu buttons on the upper right and click "Search New Devices".

  • Page 140: Reset Via Web Ui

    Figure 90: GVC3200/GVC3202 Web UI - Factory Reset Confirmation Reset via Reset Hole There is a Reset hole on the back panel of GVC3200/GVC3202, use a small pin to hold against the Reset hole for more than 10 seconds to restore factory settings.

  • Page 141: Experiencing Gvc3200/Gvc3202

    * Skype and Skype for Business are Registered Trademarks of Microsoft Corporation. HDMI, the HDMI Logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. --------------------------------------------------------------------------------------------------------------------- ----------------------- P a g e GVC3200/GVC3202 User Guide...

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