Questions And Answers - Gigaset A580 IP User Manual

Customer service & product warranty – Australia and New Zealand
If it is necessary to have the product serviced, the Customer Service Represen-
tative will inform you of the product return process.
Please ensure that:
1. You provide proof of purchase;
2. Your product is suitably packaged; and
3. You have included all components from the original purchase.
Subject to your Statutory Rights:
1. Any claim under this warranty is limited to the cost of repair or replacement
of the product; and
2. If the goods are found to be in sound working order by the authorised ser-
vice centre, you may be charged a fee for service and for any other direct
costs associated with having the product delivered for service.
Replacement or repair services are only offered for products purchased in
Australia and New Zealand that bear Gigaset Communications GmbH local reg-
istered N Number and Telepermit markings.
Please have your proof of purchase ready when calling.

Questions and answers

If you have any questions about the use of your phone, you can contact us
24/7 at www.gigaset.com/customercare. The table below contains a list of
common problems and possible solutions.
Please note
To support the service team, it can be helpful if you have the following infor-
mation to hand:
u
Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
For how to display the MAC address on your handset,
u
VoIP status code (
For problems with VoIP connections, you should set VoIP status messages
to be displayed on your handset (
contain a status code that helps when the problem is analysed.
150
£
Page 154)
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Page
94, Page 144). These messages
Page 148).
96.