Panasonic KX-MB3010 Operating Instructions Manual page 84

11. Help
Problem
I cannot receive documents.
I cannot receive documents
automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
The printing quality of the
received documents is poor.
The other party complains
that they cannot send a
document.
I cannot select the desired
receiving mode.
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{9}.
84
Cause & Solution
L You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 53).
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 15).
L The PC fax setting (feature #442 on page 62) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 49).
L The fax preview mode (feature #448 on page 50) is activated and the
received fax documents are automatically stored in memory. View the
received documents on the web browser (page 50).
L Set the maximum fax speed to "14.4Kbps" (feature #418 on page 60).
L The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
{Fax Auto Answer} repeatedly to turn ON the {Fax Auto Answer} light.
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 56).
L Make sure that the Distinctive Ring of feature #430 is set properly (page 53).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
L The incoming call is not a fax. Set to TEL mode. Press {Fax Auto Answer}
repeatedly to turn OFF the {Fax Auto Answer} light.
L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party's machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L If documents can not be copied properly, refer to "11.3.2 Printing problems",
page 81.
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 13) or remove the jammed
paper (page 89).
L If the PC fax setting (feature #442 on page 62) is set to "ALWAYS", check
the connection between the computer and the unit.
L If the fax preview mode (feature #448 on page 50) is set to "ON", view, print
or save the documents, and then erase unnecessary documents (page 50).
L The unit is not in FAX ONLY mode. Press {Fax Auto Answer} repeatedly to
turn ON the {Fax Auto Answer} light.
L If you want to set FAX ONLY mode:
– press {Fax Auto Answer} repeatedly to turn ON the {Fax Auto
Answer} light.
L If you want to set TEL mode:
– press {Fax Auto Answer} repeatedly to turn OFF the {Fax Auto
Answer} light.
L The Distinctive Ring of feature #430 is activated (page 53).
L You must set remote fax activation to ON (feature #434 on page 61)
beforehand.
L Press {*}{#}{9} firmly.
L You may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #434 on page
61).
For assistance, please visit http://www.panasonic.com/help