Warranty Conditions - Sunrise Medical GEMINO 30 User Manual

MB4100 Gemino 30
CE labelling
The product fulfi ls the requirements of
the EU-Directive 93/42 EEC for medical
devices. Based on the classifi cation rules in
Attachment IX of this directive the product
is classifi ed into class I. The declaration of
conformity has been done under the own
responsibility of Sunrise Medical based on
the Attachment VII of this directive.

Warranty conditions

Defi nitions of terms
Defi nitions of terms used in this warranty:
• After sales service part: Part purchased
after the intial product that is durable
and may be subjected to natural wear
and tear or natural contamination during
normal operation within the lifetime of the
product.;
• Consumable part: Part that is subjected
to natural wear and tear or natural
contamination during normal operation
within the lifetime of the product (section
9 of Sunrise Medical's general terms and
conditions of sale);
• Client: Those who purchase the product
directly from Sunrise Medical;
• Corrective action: Repair, replace or refund
of the product;
• Dealer: Those who re-sell the product to
the User;
• Defect: Any circumstance due to which
the product is not sound or fi t to use,
caused by a lack of quality of the material
Description
Frame
After sales service parts
Consumable parts
Options/Accessories
Sunrise Medical will only accept shipment
costs and corrective costs related to warranty
on equipment during the warranty period.
This warranty will void in case of:
• The product and/or its parts being
modifi ed;
• Changes in cosmetic appearance by use;
• Failure to observe the instructions for use
and maintenance, use other than normal
use, wear and tear, negligence, collateral
used to manufacture the product as
well as the quality of the manufacturing
process;
• Option: An accessory delivered with
the initial product by Sunrise Medical to
extend the standard product model;
• Product: Product that is delivered
according to brochure or contract (e.g.
wheelchair, scooter, battery-charger etc.);
• Part: Part of product that can be
exchanged or replaced. This can be
an option, accessory, service part or
consumable part;
• Returns: Product or part that needs to be
returned;
• RMA-process: Process to return goods,
contact your dealer;
• User: Those who use the product;
• Warranty: The rights and obligations set
forth in this document;
• Warranty period: The period of time during
which the warranty is valid;
• Warranty provider: Sunrise Medical
HCM B.V., Vossenbeemd 104, 5705 CL
Helmond, The Netherlands.
Warranty period
5 years
New: 1 year after invoice
Repaired: 90 days after invoice
40 days after invoice
2 years (standard)
damage by neglect of earlier symptoms,
overloading, third-party accidents, non-
original parts used and defects not caused
by the product;
• Circumstances beyond our control (fl ood,
fi re, etc.).
This warranty does not cover:
• Tyres and inner tubes
• Batteries (covered by the battery
manufacturer's warranty).
General warranty
Notwithstanding the rights and obligations
of Sunrise Medical, Client and User set
forth in Sunrise Medical's general terms and
conditions of sale, the rights of the Client
and/or User towards Sunrise Medical in case
of defects are limited to the provisions set
forth in this warranty. For the duration of the
warranty period Sunrise Medical guarantees
that the product is without defects.
In case of any defects the User is required
–within two weeks after discovery of the
defect- to contact the dealer. He has to
complete a return form and return the
product or part via the RMA-process. Sunrise
Medical will, at its sole discretion, take the
corrective action it seems fi t under the given
circumstances within a reasonable period
of time (depends on nature of claim) from
receipt of the completed return form. The
warranty period will not be extended after a
corrective action.
Examples include, but are not limited to the parts
mentioned below
Frame
Brake handles, height adjustment mechanism, wire
stocking etc.
Brake block, brake wire, wheels, seat sling, bearings,
etc.
Basket, table, back etc.
Delivered with the initial product
Clients and/or Users have legal (statutory)
rights under applicable national laws relating
to the sale of consumer products. This
warranty does not affect statutory rights you
may have nor those rights that cannot be
excluded or limited, nor rights against the
entity from whom the product was purchased.
Clients may assert any rights they have at
their sole discretion.
English
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