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I forgot the password and my
handheld is locked.
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact your regional technical support office by e-mail,
phone, or fax.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:
The version of the operating system you are using: Palm OS 4.1
The actual error message or state you are experiencing
The steps you take to reproduce the problem
The version of handheld software you are using and available memory
To find version and memory information:
Tap the Home icon
1.
Tap the Menu icon
2.
Tap App, and then tap Info.
3.
Tap Version to see version numbers, and tap Size to see the amount of free
4.
memory in kilobytes.
First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See
Appendix A
for more information.
.
.
Technical support
"Performing a hard reset"
in
183
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