Using Record On Demand Key - Avaya 1165E User Manual

To transfer a call to your supervisor during a call in progress:
Supervisor
Supervisor
(Goodbye)

Using Record On Demand key

If this feature is enabled, you can use the Record on Demand (ROD)
feature key to record your telephone conversation.
Press the ROD key to start or stop the call recording. This key is
associated with the active user ID and is displayed only if a call is active.
The ROD key blinks while it is connecting to the call recording application,
and is lit when the call is recording.
The ROD key is displayed in the following scenarios:
• Normal operation - Press the ROD key during an active call to record
the call.
• Call Recording (CR) application in ROD Mode - Press the ROD key
during an active call to record the call
• Bulk Recording - For an active call or unregistered DN/Position ID,
call recording is initiated even though the ROD key is not pressed.
1. Press the Supervisor
2. When your supervisor answers, press
the Supervisor
3. Press the Goodbye
your access to the call.
1. Press the ROD
Agent features
key.
key again.
key to terminate
key during an active call.
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