Paper Feeding Problems - Samsung ML-551 Series User Manual

Paper feeding problems

CONDITION
Paper jams during Clear the paper jam (See "Clearing paper jams"
printing. on page 77).
Paper sticks • Check the maximum paper capacity of the
together. tray (See "Print media specifications" on
page 110).
• Make sure that you are using the correct type
of paper (See "Print media specifications" on
page 110).
• Remove paper from the tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together, install paper from a fresh ream.
Multiple sheets of Different types of paper may be stacked in the
paper do not feed. tray. Load paper of only one type, size, and
weight.
Paper does not feed • Remove any obstructions from inside the
into the machine. machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine (See "Print media specifications" on
page 110).
• If an original does not feed into the machine,
the document feeder rubber pad may require
to be replaced. Contact a service representa-
tive.
The paper keeps • There is too much paper in the tray. Remove
jamming. excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine (See "Print media
specifications" on page 110).
• There may be debris inside the machine.
Open the front door and remove any debris.
• If an original does not feed into the machine,
the document feeder rubber pad may need to
be replaced. Contact a service representative.
Envelopes skew or Ensure that the paper guides are against both
fail to feed correctly. sides of the envelopes.
SUGGESTED SOLUTIONS
Troubleshooting_ 90
Printing problems
POSSIBLE
CONDITION
CAUSE
The machine The machine is not
does not print. receiving power.
The machine is not
selected from the
available printers
list.
Check the machine for the following:
• The front door is not closed. Close the front
door.
• Paper is jammed. Clear the paper jam (See
"Clearing paper jams" on page 77).
• No paper is loaded. Load paper (See "Loading
paper in tray" on page 46).
• The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact your service repre-
sentative.
The connection
printer cable
between the com-
puter and the
machine is not con-
nected properly.
The connection
printer cable
between the com-
puter and the
machine is defec-
tive.
The port setting is
incorrect.
The machine may
be configured incor-
rectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
SUGGESTED SOLU-
TIONS
Check the power cord con-
nections. Check both power
switches and the power
source.
Select this printers "Name"
from the available printers
drop-down list in the applica-
tion you are printing from
Disconnect the machine
printer cable and reconnect
it.
If possible, attach the printer
cable to another computer
that is working properly and
print a job. You can also try
using a different machine
printer cable.
Check the Windows printer
settings to make sure that
the print job is sent to the
correct port. If the computer
has more than one port,
make sure that the machine
is attached to the correct
one.
Check the Printing Prefer-
ences to ensure that all of
the print settings are correct
(See "Opening printing pref-
erences" on page 52).
Repair the machine software
(See "Installing locally con-
nected machine's driver" on
page 32).
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a ser-
vice representative.