Related Manuals for Avaya H100- Series
Summary of Contents for Avaya H100- Series
- Page 1 Installing and Maintaining Avaya H100- Series Video Collaboration Stations Release 1.0.2 April 2016...
- Page 2 CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. Avaya is not responsible for the contents or reliability of any linked UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, websites referenced within this site or documentation provided by AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE Avaya.
- Page 3 OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL written consent of Avaya can be a criminal, as well as a civil offense INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS under the applicable law.
- Page 4 Handset Amplification Statement AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any Enabling the amplified capability will result in the handset not being other equipment, it may cause failures, malfunctioning, compliant to all Australian S004 requirements, but will allow the or fire.
- Page 5 Documentation, Hosted Service(s), and product(s) provided The changes or modifications not expressly approved by the party by Avaya are the registered or unregistered Marks of Avaya, its responsible for compliance could void the user’s authority to operate affiliates, or other third parties. Users are not permitted to use such the equipment.
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Page 6: Table Of Contents
Purpose ........................ 8 Intended audience ........................ 9 Related resources ........................ 9 Documentation .......................... 12 Support Chapter 2: Avaya H100-Series Video Collaboration Stations overview...... 13 ........................ 14 Specifications ...................... 17 Product compatibility ...................... 17 Packaged components ...................... 18 Connectors and controls Chapter 3: Initial setup and connectivity................ 20 ....................... 20... - Page 7 Chapter 9: System Failover and Survivability.............. 67 ............ 67 Configuring survivability for H175 Collaboration Stations ............ 68 Configuring survivability through the phone interface ...................... 68 Supported operations April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
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Page 8: Chapter 1: Introduction
Stations for installation, deployment, initial administration, maintenance and troubleshooting. Intended audience This document is intended for people who install and maintain the Avaya H100-Series Video Collaboration Stations. Before deploying the product, ensure that you have the following knowledge, skills, and tools: Knowledge •... -
Page 9: Related Resources
Platform. ® Upgrading Avaya Aura Session See upgrading checklists and procedures. For people who Manager perform upgrades of ® Avaya Aura Session Manager. Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... - Page 10 Administering Avaya Aura See information about how to perform Avaya For people who ® ® Conferencing Aura Conferencing administration tasks. perform Avaya Aura Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 11 Use this procedure to find product documentation on the Avaya Support website. Procedure 1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/. 2. At the top of the screen, enter your username and password and click Login.
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Page 12: Support
Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 13: Chapter 2: Avaya H100-Series Video Collaboration Stations Overview
Chapter 2: Avaya H100-Series Video Collaboration Stations overview The Avaya H100-Series Video Collaboration Stations are SIP-based VoIP HD video deskphones that enterprises can use for audio, video, and conference communications. The Collaboration Stations combine the functionality of a business telephone and an executive video conference system. -
Page 14: Specifications
• Bright, f2.0 lens for a superior performance in low light. • Camera that can be mounted on the device or on an external monitor. • Mechanical privacy shutter. Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... - Page 15 2 GB of RAM. Ethernet Gigabit Ethernet. Wi-Fi Dual-band, 2.4 GHz and 5 GHz, 802.11a/b/g/n. Bluetooth Supports: Connectivity • Bluetooth 4.0. • Headset profile. Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 16 ® • Publish and display presence status with Avaya Aura Presence Services integration. • Enhanced user interface shared with Avaya Communicator 2.0 optimized for touchscreen. • HTML 5 browser with built-in click-to-call support. • History, Calculator, and Alarm clock apps.
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Page 17: Product Compatibility
Related links Avaya H100-Series Video Collaboration Stations overview on page 13 Product compatibility For the latest compatibility information about the Avaya H175 Video Collaboration Station with: • Other products, see Compatibility Matrix. • Headsets, see DevConnect Portal. -
Page 18: Connectors And Controls
As the port uses only the spare power, the charging speed may vary based on whether power supply is through AC, PoE, or SP-PoE USB camera connector Digital video display out connector Digital video display in connector April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 19: Front Panel
RJ9 analog handset connector Front panel Number Name SD card slot that is currently not supported Related links Avaya H100-Series Video Collaboration Stations overview on page 13 April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 20: Chapter 3: Initial Setup And Connectivity
• Avaya Aura Session Manager 6.3.8 or later ® • Avaya Aura Communication Manager 6.3.6 or later ® • Avaya Aura System Manager 6.3.8 or later April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 21: Hardware Requirements
• IP Office 10.0 or later • A DHCP server for providing dynamic IP addresses to the Collaboration Station. • A file server, an HTTP, HTTPS, or the Avaya Utility server for downloading the software distribution package and the settings file •... - Page 22 Session Manager Profile section Primary Session manager Secondary Session Manager Origination Application Sequence Termination Application Sequence Survivability Server Home Location CM Endpoint Profile section Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
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Page 23: Settings File Worksheet
DHCP settings worksheet For dynamically assigning IP addresses to the deskphones and any initial configuration that is required through DHCP options. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 24: Server Configuration
Setting up a DHCP server on page 24 Setting up a DHCP server Procedure 1. Install the DHCP server software according to the vendor instructions. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 25: File Server Configuration
• Signed Software Package files • An upgrade file named H1xxSUpgrade.txt • A file named av_prca_pem_2033.txt that contains a copy of the Avaya Product Root Certificate Authority certificate in PEM format • A file named av_sipca_pem_2027.txt that contains a copy of the Avaya SIP Root... - Page 26 Procedure 1. Go to the Avaya Support website. 2. In the Enter Your Product Here field, enter Avaya H100-Series Video Collaboration Stations . 3. In the Choose Release field, click the required release number. 4. Click the Downloads tab. The system displays a list of the latest downloads.
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Page 27: Creating Users On Avaya Aura ® System Manager
Collaboration Station with a wired handset, the charging pins are covered and you only need to connect the handset. You cannot use the wireless handset if you connect a wired handset. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 28: Wireless Handset
• Brazil • Canada • Croatia • Cyprus • Czech Republic • Denmark • Finland • France • Germany • Greece • Hong Kong • Hungary April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... - Page 29 • United Kingdom • USA Related links Assembling the Collaboration Station on page 27 Wireless handset layout on page 30 Installing the wireless handset on page 31 April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 30 Wireless handset layout Number Name Mute Volume up Volume down Battery slot Charging pins Mute LED Call control Related links Wireless handset on page 28 April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
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Page 31: Camera
• External mount Integrated mount The camera is mounted on the Collaboration Station itself. The following image shows the camera mounted on the Collaboration Station. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... - Page 32 3. Plug one end of the camera cable into the camera connector of the Collaboration Station. Plug the other end into the connector in the camera. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
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Page 33: Connecting The Collaboration Station To The Network
Tap Wi-Fi and select a network from the list of networks. e. Enter the login credentials that the Collaboration Station displays if the Wi-Fi network is a secured network. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 34: Chapter 4: Security Configurations
Chapter 4: Security configurations Device lock configuration The Avaya H100-Series Video Collaboration Stations provide the device lock features for securing user privacy. When a user locks the Collaboration Station, other users cannot unlock the device without the assigned password of the device. A user can receive calls or make emergency calls even if the Collaboration Station is in the locked state. -
Page 35: Certificate Management
• SIP/TLS: Uses the trusted certificates if the certificates are configured, else uses the default Avaya SIP Product CA certificate. The identity certificate generated using SCEP is used if the ® deskphone identity certificate is requested by Avaya Aura... - Page 36 This value defines the part of SUBJECT in a certificate request including Organizational Unit, Organization, Location, State, and Country that is common for requests from different devices. Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 37 This is the data VLAN and must not have the same value as the zero L2QVLAN parameter. value L2QVLAN Non- This is the voice VLAN and must not have the same value as the zero PHY2VLAN parameter. value April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 38 VLAN or the tagged packets from the computer are forwarded to the data VLAN. Tagged packets from computers on VLANs other than the data VLAN are blocked. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
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Page 39: Chapter 5: Initial Administration
Configuration of initial parameters Set the following initial parameters in the settings file. For more information and a complete list of the settings file parameters, see Administering Avaya H100-Series Video Collaboration Stations. Wireless handset Set the following parameter for the wireless handset. - Page 40 Set the following parameter to enable Avaya Aura Conferencing. Parameter Type Default Description value CONFERENCE_FA String Null Specifies the conference server URI used to start an Avaya ® CTORY_URI Aura Conferencing conference call. Presence Set the following parameter to enable the Presence services. Parameter Type Default...
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Page 41: Time Settings
Integer Specifies the format to display time on the device. Assign one of the following values: • 0: AM/PM • 1: 24 Hours Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... - Page 42 • To be manually created again: If the user logs in on another device. The following fields are prepopulated: - User name - Domain - Password Related links Configuring the settings file on page 39 April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
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Page 43: Supported Countries
Austria Austria Bahrain Bahrain Bangladesh Bangladesh Belgium Belgium Bolivia Bolivia Bosnia Bosnia Botswana Botswana Worldwi Brazil Brazil Brunei Brunei Bulgaria Bulgaria Canada Canada Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... - Page 44 Denmark Denmark Ecuador Ecuador Egypt Egypt El Salvador El Salvador Finland Finland France France Germany Germany Ghana Ghana Worldwi Greece Greece Guatemala Guatemala Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 45 Italy Italy Japan Japan • East Japan – Tokyo, Kawas aki, Sappo Yokoh ama, Sendai 50Hz • West Japan – 60 Jordan Jordan Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 46 Luxembourg Macao Macao Macedonia Macedonia Malaysia Malaysia Mexico Mexico Moldavia Moldova Worldwi Morocco Morocco Myanmar Myanmar Worldwi Netherlands Netherlands New Zealand New Zealand Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 47 Worldwi Peru Peru Philippines Philippines Poland Poland Portugal Portugal Qatar Qatar Romania Romania Russia Russia Saudi Arabia Saudi Arabia Yugoslavia Serbia Singapore Singapore Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 48 Switzerland Switzerland Syria Syria Taiwan Taiwan Tanzania Tanzania Worldwi Thailand Thailand Turkey Turkey Ukraine Ukraine United Arab Emirates United Arab Emirates Uruguay Uruguay Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
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Page 49: Ip Office Parameters Checklist
Supported string VAYA ENABLE_AVAYA_ENVIRO NMENT DISCOVER_AVAYA_ENVIR ONMENT ENABLE_PRESENCE PRESENCE_SERVER Do not set CONFIG_SERVER Do not set CONFIG_SERVER_SECUR Do not set E_MODE SIMULTANEOUS_REGISTR ATIONS Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 50: Initial Setup Through The Device
Supported dial string PSTN_VM_NUM Supported string CONNECTION_REUSE Related links Configuring the settings file on page 39 Initial setup through the device Navigating to the Settings screen Procedure April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 51: Setting Dhcp Site Specific Option Number
Use this procedure for setting a group identifier to allow downloading a specific configuration set for a dedicated user group during startup. You can set group identifier between 0 to 999. Procedure 1. Go to the Settings screen. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 52: Setting Up A File Server Address
Use this procedure to register your phone to the SIP server. You can also specify the Personal Profile Manager (PPM) server address if it is different from the SIP server address. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 53: Administration Through The Device
Changing to the 24–hour time format Procedure 1. Go to the Settings screen. 2. Tap SYSTEM > Date and time. 3. Select the Use 24–hour format check box. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 54: Enabling And Disabling The Wireless Handset Usage
• To enable the wireless handset usage, tap WIRELESS & NETWORKS > DECT > ON. • To disable the wireless handset usage, tap WIRELESS & NETWORKS > DECT > OFF. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 55: Chapter 6: Backup And Restore
When the user logs in to any registered device, PPM restores all user data on the device. Note: ® You can backup and restore contacts through Avaya one-X Portal, if your phone is registered to the IP Office server. Parameters backed up on PPM The following table lists the parameters that are backed up on Personal Profile Manager (PPM). - Page 56 Specifies whether the user selected large font size. INITIAL_SCREEN PHONE Specifies the initial screen that the device displays when the user logs in. Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 57 Specifies whether video is started blocked or unblocked on an ANSWER_MODE incoming or escalated video call. OUTGOING_CALL_MODE Specifies the media type to be used for outgoing calls. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
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Page 58: Chapter 7: Maintenance
5. The Collaboration Station also looks for the settings file that is specified in the upgrade file and loads the settings file. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 59: Downloading And Saving The Software
Procedure 1. Go to the Avaya Support website. 2. In the Enter Your Product Here field, enter Avaya H100-Series Video Collaboration Stations . 3. In the Choose Release field, click the required release number. 4. Click the Downloads tab. The system displays a list of the latest downloads. -
Page 60: Automatic Upgrade
3. Tap Reset device when the device displays the confirmation message. Automatic upgrade Avaya H100-Series Video Collaboration Stations provide the facility of automatic upgrade. You can configure the settings file such that the Collaboration Stations periodically poll for a newer version of the software in the HTTP or the HTTPS server and download the files automatically. - Page 61 • T: is the time separator • hh: Is two numeric digits in the range of 11 to 23 for the hour of the day Table continues… April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
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Page 62: Manual Upgrade
If the upgrade file has a higher version, the device reads the upgrade file further and downloads the higher version of the build. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 63: Upgrading A Device Through The Settings App
• To upgrade the device by rebooting: 1. Go the Settings screen. 2. Tap PERSONAL > Device and data reset > DEVICE > Reboot. 3. Tap OK for confirmation. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 64: Chapter 8: Troubleshooting
Ensure that the camera cable is connected to the dedicated camera USB in the Collaboration Station and you have opened the privacy shutter of the camera. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... -
Page 65: The Base Of The Device Is Hot
The base of the device is hot. Cause Avaya H175 Video Collaboration Stations generate more heat than other deskphones. This behavior is expected and within product safety standards (IEC 60950-1). The heat from the deskphone dissipates from the lower plastic cover and finally through the space between the rubber foot pads. - Page 66 Station to factory settings. You can use the boot recovery procedure only if you have not changed the default password. 1. Reboot the device. 2. Press and hold the star key (*) on the dialpad when you see the message Avaya The Power of We on screen. 3. Release the key after 5 seconds.
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Page 67: Chapter 9: System Failover And Survivability
Monitored Controllers. • DISCOVER_AVAYA_ENVIRONMENT: Determines whether the phone operates in a mode to comply with the Avaya environment mode (provision of SIP/AST features and use of PPM for download and backup/restore). • ENABLE_REMOVE_PSTN_ACCESS_PREFIX: Enables the removal of the PSTN access prefix from collected dial strings when the phone is communicating with a non-AST controller. -
Page 68: Configuring Survivability Through The Phone Interface
• Making a call (includes emergency calls). • Receiving a call. • Call transfer. • Mid call features: Call hold and mute. • Audio Conference: Local three-way audio conference. April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com... - Page 69 ........26, related documentation ............enable the wireless handset ..........reset a device to factory settings ......... features ................14 secure installation configuration .......... April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...
- Page 70 System Manager .....62 video calls fail post installation ..........65 wireless handset ............28, wireless handset layout ............wireless handset usage enable or disable ............April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations Comments on this document? infodev@avaya.com...