Troubleshooting - Health O Meter 597KL User Instructions

TROUBLESHOOTING

Refer to the following instructions to check and correct any failure before contacting Customer
Service at 1-800-815-6615
SYMPTOM
Scale does not turn
on
Questionable
weight or the scale
does not zero
The display shows
"OVER"
POSSIBLE CAUSE
1. Dead Battery
2. Faulty electrical outlet
3. Bad Power Supply
(Check LED light at
back of display
module to determine
if adapter cord is
working)
1. External object
interfering with the
scale
2. The display did not
show 0.0 before
weighing
3. Scale is not on a
level floor
4. Scale is out of
calibration
The load on the scale
exceeds the capacity
(600lbs)
CORRECTIVE ACTION
1. Replace batteries
according to instructions
on page 13.
2. Use a different outlet
3. Replace adapter
1. Remove interfering
object from the scale
2. Ask the patient to get
off the scale, zero
the scale and begin
weighing process
again
3. Place the scale on a
level floor and begin
weighing process
again
4. Check weight with
known weight value
Remove the excess weight
and use the scale according
to its limits
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