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Omron HEM670IT Blood Pressure Monitor Troubleshooting Guide
This guide will help you solve problems that may occur when you're using your Omron Blood Pressure
Monitor or uploading data from it to your HealthVault account. You may find it useful also to refer to
the printed instructions that came with your device.
Troubleshooting Tips
Problem
Blood Pressure Monitor
status in Connection Center
shown as 'Your device isn't
connected'
There are measurements
on your blood pressure
device but they are not
uploading when the device
is connected
Device display is blank.
Blood pressure
measurements are
unexpectedly high or low.
Possible Causes
Connection is not well
established
Computer and device might
be out of sync
Power off
No battery power
Error in taking
measurements
Solutions
Ensure the USB cable is properly plugged
into the computer and the device.
Disconnect the USB cable and the
reconnect it, then wait several seconds
1. Disconnect the USB cable.
2. Make sure the device is turned off
by pressing start/stop.
3. Reconnect the USB cable
If you connect your cable more than 20
seconds after you take a reading,
Connection Center may not detect it. If
Connection Center does not detect it,
please disconnect the cable and reconnect
it again.
Make sure the Blood Pressure Monitor
selector is switched to the correct user (A
or B). NOTE: You can configure Connection
Center to upload data from A or B or both.
Check that the device is turned on.
Replace batteries, referring to the battery
installation instructions.
Check for proper placement of the battery
polarities (+ and – symbols).
Review the instructions for taking a
measurement.
Blood pressure can fluctuate throughout
the day for a number of reasons. If you
observe fluctuations outside the range your
doctor has defined as normal for you, you
may require prompt attention. Contact
your doctor.
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Summary of Contents for Omron HEM-670IT
- Page 1 Omron HEM670IT Blood Pressure Monitor Troubleshooting Guide This guide will help you solve problems that may occur when you're using your Omron Blood Pressure Monitor or uploading data from it to your HealthVault account. You may find it useful also to refer to the printed instructions that came with your device. Troubleshooting Tips Problem Blood Pressure Monitor status in Connection Center shown as ‘Your device isn’t connected’ There are measurements on your blood pressure device but they are not uploading when the device is connected Device display is blank. Blood pressure measurements are unexpectedly high or low. Possible Causes Solutions Ensure the USB cable is properly plugged Connection is not well into the computer and the device. established Disconnect the USB cable and the reconnect it, then wait several seconds If you connect your cable more than 20 seconds after you take a reading, Computer and device might Connection Center may not detect it. If be out of sync Connection Center does not detect it, please disconnect the cable and reconnect it again. Make sure the Blood Pressure Monitor selector is switched to the correct user (A or B). NOTE: You can configure Connection Center to upload data from A or B or both. Power off ...
- Page 2 Device Errors Error or symbol Device shows “E” and “HEIGHT”, then “0” Device shows “E”, then “0” Device shows “E ” over “E”, then “0” Device shows “E” and numbers Device shows “Battery picture with a cross mark” No Power No Display appears on the unit If you have a problem with your device that this information does not solve, please: Refer to the printed instructions that came with your device. Phone Omron Customer Service: 1 (800) 634‐4350 Go to http://www.omronhealthcare.com Cause Wrist movement during measurement. Arm movement during measurement. Talking during measurement. Excessive body movement during measurement. Abnormal unit unction. Batteries are worn Power off Resolution Take unit off, refer to “Taking a Measurement” in the instruction manual. Take another measurement. Contact Omron Customer Support at www.omronhealthcare.com Replace the two batteries. ...
- Page 3 Trouble with Microsoft® HealthVault Connection Center or your HealthVault™ account? If your device is working correctly and you are having problems using your HealthVault Connection Center software or connecting to your HealthVault account, go to: http://healthvault.com/help.html Here you'll be able to access HealthVault Connection Help and FAQs and HealthVault account Help. For device troubleshooting tips, go to: http://support.microsoft.com/kb/943236 If you have questions that are not answered by HealthVault Help, go to: http://www.healthvault.com/support Here you'll be able to submit a request for support to the HealthVault team. For general Microsoft support, go to http://support.microsoft.com/ Microsoft, HealthVault and the HealthVault logo are trademarks of the Microsoft group of companies. All other trademarks are property of their respective owners. Portions of this material are © 2009 Microsoft Corporation. All rights reserved. ...