Troubleshooting - Philips BTM5120 User Manual

8 Troubleshooting

Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try
to repair the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
•
Make sure that the AC power cord of
the device is connected properly.
•
Make sure that there is power at the AC
outlet.
•
As a power-saving feature, the system
switches off automatically 15 minutes after
track play reaches the end and no control
is operated.
No sound or poor sound
• Adjust the volume.
•
Check that the speakers are connected
correctly.
•
Check if the stripped speaker wires are
clamped.
No response from the unit
• Disconnect and reconnect the AC power
plug, then turn on the unit again.
Remote control does not work
•
Before you press any function button,
first select the correct source with the
remote control instead of the main unit.
•
Reduce the distance between the remote
control and the unit.
EN
16
•
Insert the battery with its polarities (+/–
signs) aligned as indicated.
• Replace the battery.
•
Aim the remote control directly at the
sensor on the front of the unit.
No disc detected
•
Insert a disc.
•
Make sure that the disc is inserted with
printed side facing upward.
•
Wait until the moisture condensation at
the lens has cleared.
•
Replace or clean the disc.
•
Use a finalized CD or correct format disc.
Cannot display some files in USB device
• The number of folders or files in the
USB device has exceeded a certain limit.
This phenomenon is not a malfunction.
•
The formats of these files are not
supported.
USB device not supported
•
The USB device is incompatible
with the unit. Try another one.
Poor radio reception
•
Increase the distance between the unit
and your TV or other radiation sources.
• Fully extend the FM antenna.
Music playback is unavailable on this unit even
after successful Bluetooth connection.
•
The device cannot be used to play
music through this unit wirelessly.
The audio quality is poor after connection
with a Bluetooth-enabled device.
•
The Bluetooth reception is poor. Move the
device closer to this unit or remove any
obstacle between them.