General Maintenance; Troubleshooting - Saeco ROYAL OFFICE SUP 015V Operation And Maintenance

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14 - GENERAL MAINTENANCE

To keep the machine in good working conditions cleaning and maintenance procedures should be performed according to
the instructions in the table below.
Operations to be performed
Emptying and cleaning the Dump box
Emptying and cleaning the drip tray
Emptying and cleaning the water tank
Cleaning the coffee brew group
Oiling the coffee brew group
Cleaning the coffee bean hopper

14.1 Troubleshooting

In case of failures or faults, immediately unplug the machine. Contact the maintenance technician or an Approved Assist-
ance Centre for interventions and repairing. Incorrect repairing can present serious hazards for users. The manufacturer
declines responsibility for incorrect repairing: the warranty also expires.
Problem
No display message.
Automatic coffee brewing does not
start.
Coffee comes out too fast.
Coffee comes out too slowly.
Coffee has no sufficient crema.
It takes long for the machine to warm
up, or the load capacity is insufficient
The brew group cannot be removed.
At each supply
CAUSE
No power supply.
The service door is open.
The brew group is missing.
The brew group is jammed.
No water.
No coffee.
No drawer.
Coffee grinder jammed.
Grinding too coarse.
Grinding too fine.
Unsuitable coffee blend or coffee is not
freshly toasted.
There is limescale in the machine.
The brew group is not in the correct po-
sition.
After 2 supplies After 5-10 supplies
REMEDY
Turn the main switch on, check the
socket and fuse.
Close the service door.
Insert the brew group.
Clean the brew group.
Fill the water tank.
Fill the coffee hopper.
In both cases, restart the brewing cy-
cle.
Insert the Dump box correctly.
Clean the coffee grinder.
Adjust to a finer grinding (e.g., from 5
to 3).
Adjust to a coarser grinding (e.g., from
3 to 5).
Change coffee blend
Descale the machine following instruc-
tions.
Start the machine, close the service
door, insert the Dump box. The brew
group is automatically placed in the
correct position.