Troubleshooting; Furnished Accessories - Shure MV5 User Manual

Troubleshooting

Issue
The display does not illuminate
Audio is too low
Audio sounds bad
Audio is distorted
Audio sounds unnatural or jittery
MV5 is plugged in, but the vol-
ume meter does not register a
signal.
Device not working with USB
hub.
System Requirements and
Compatibility
Windows • Windows 7 and Windows 8
• Minimum RAM = 64 MB
• USB 2.0
Macintosh • OS X Lion 10.7, OS X Mountain Lion 10.8, OS X
Mavericks 10.9, OS X Yosemite 10.10
• Minimum RAM = 64 MB
• USB 2.0
iOS • iOS 8.0
• iOS 7.0
iPhone • iPhone 5
• iPhone 5c
• iPhone 5s
• iPhone 6
• iPhone 6 Plus
iPod Touch • 5th gen
iPad • iPad 4th gen
• iPad Air
• iPad Air 2
iPad Mini • iPad Mini 1st gen
• iPad Mini 2nd gen
• iPad Mini 3rd gen
6
Solution
Make sure that the MV5 is fully plugged in.
Check the computer sound control panel settings. When first connecting the MV5 to your computer, make
sure to raise the computer volume level.
Check the sound control panel of the computer to ensure that the MV5 is fully plugged in and recognized.
Use the audio meter to ensure that volume peaks are within the target range. If level is reaching the red
peak indicator of the input meter, turn the gain down.
Make sure that the sample rate and bit depth microphone settings, found in the sound control panel of the
computer, are consistent with the sample rate and bit depth selected in your software.
Edit the privacy setting for the iOS device under SETTINGS > PRIVACY > MICROPHONE to give the recording
application permission to use the microphone.
The MV5 requires 250 mA per port. Check USB hub documentation for current/port specification.

Furnished Accessories

Polar Pattern
MV5 Desktop Stand AMV5-DS
1 m USB cable AMV-USB
1 m Lightning cable AMV-LTG
1,000 Hz