Troubleshooting - Shure MV88plus User Manual

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4. Highlight the recordings you'd like to save and choose the "Save to" button.
Note: Large files may take longer to upload.
Now that your files are downloaded to your computer you can add them to the iTunes library or import them into any audio edit-
ing program.
Note: Use the add file button to upload audio from your computer to the MOTIV app.

Troubleshooting

Issue
Microphone is plugged in, but
the volume meter does not
register a signal.
Microphone is plugged in, but
not detected.
You hear no audio despite
LEDs and the volume meter
responding as if audio is
present.
Audio sounds bad or distant.
Audio is distorted.
Solution
Edit the privacy setting for your recording device under SETTINGS > PRIVACY > MICRO­
PHONE to give the app permission to use the microphone.
Unplug and reconnect the cable connections so that the app recognizes the microphone.
You'll know that the connection is secure when you see the microphone name visible in
the status bar.
Check the Monitor Mix blend to ensure that audio is passing and you can monitor play-
back. Move the Monitor Mix slider to the center to hear audio that is being currently
recorded and previously recorded audio.
To ensure that you are receiving audio from the MOTIV microphone and not a built-in mi-
crophone; unplug and reconnect the microphone. You'll know that the connection is se-
cure when you see the microphone name visible in the status bar.
Use the audio meter to ensure that volume peaks are within the target range (the gray
area). If the level reaches the red peak indicator of the input meter, turn the gain down.
Shure Incorporated
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