Troubleshooting - Bose SoundLink 018SLAEBTB Owner's Manual

Operation

Troubleshooting

Problem
Headphones do not
turn on
Headphones do not
connect with
mobile device
Headphones do not
connect with NFC-
enabled device
No sound
Poor sound quality
No audio from a
device connected
by audio cable
Poor sound quality
from a device
connected by audio
cable
12 - English
What to do
• Make sure is in the on position.
• Charge the battery.
• On your mobile device, turn off the Bluetooth
back on. Then try pairing again.
• Delete Bose AE2 SoundLink from the Bluetooth list on your mo-
bile device. Then try pairing again.
• Move the mobile device closer to the headphones and away from
any interference or obstructions.
• Try pairing another mobile device.
• Visit owners.Bose.com/SoundLinkAE2 to see how-to videos
(US and Canada only).
• Clear the headphone memory: Slide
symbol and hold for ten seconds. Delete Bose AE2 SoundLink
from the Bluetooth list on your mobile device. Then try pairing
again.
• Make sure your mobile device supports NFC.
• Make sure your device is unlocked and the Bluetooth and NFC
features are both on.
• Make sure you are tapping the NFC touchpoint on the back of
your mobile device to the center of the right earcup.
• Make sure the headphone power is on and battery is charged.
• Make sure the volume is turned up on the headphones and on your
mobile device (or music app).
• Slide up and release
connected device.
• Try a different music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure the other
device has been paused first.
• If two mobile devices are actively connected, make sure both
devices are within range of the headphones (30 ft. or 10 m).
• Move the mobile device closer to the headphones, and away from
any interference.
• Try pairing another mobile device.
• Make sure the connected device is on and playing.
• Make sure the 3.5 mm plug is fully inserted into the headphones
connector, and fully inserted into the audio source.
• Make sure is in the off position.
• Make sure the volume is turned up on the headphones and on your
mobile device (or music app).
• Try connecting another device.
• Make sure the 3.5 mm plug is fully inserted into the headphones
connector, and fully inserted into the audio source.
• Try connecting another device.
®
feature and turn it
all the way up to the
to hear the name of the currently