Bose QUIETCOMFORT ULTRA EARBUDS Manual
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Bose QUIETCOMFORT ULTRA EARBUDS Manual

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  • Page 1 Cue the music. QUIETCOMFORT ULTRA EARBUDS...
  • Page 2 IM P ORTA NT SAF ETY IN STRU CTI O NS Please read and keep all safety and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
  • Page 3 IM P ORTA NT SAF ETY IN STRU CTI O NS Contains small parts which may be a choking hazard. Not suitable for children under age 3. This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
  • Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 5 REGU L ATORY AND L EGA L I NFO RM ATIO N DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal. Please dispose of used batteries properly, following local regulations. Do not incinerate.
  • Page 6 District, Shanghai 201100 | EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands | Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202) 3545 | Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec.

  • Page 7: Table Of Contents

    C ON TE N TS WHAT’S IN THE BOX Contents ..................................... 11 BOSE MUSIC APP SETUP Download the Bose Music app..........................12 Add the earbuds to an existing account ....................... 12 SWEAT AND WEATHER RESISTANCE ....................13 HOW TO WEAR Insert the earbuds ................................
  • Page 8 C ON TE N TS TOUCH CONTROL Touch surface area ................................. 23 Media playback and volume ............................23 Phone calls ..................................24 Call notifications ..............................25 Modes....................................25 Immersive audio settings ............................. 25 Mobile device voice control ............................26 SHORTCUTS Use your shortcut ................................
  • Page 9 Charging case status light ............................40 Battery, update, and error status ........................40 BLUETOOTH CONNECTIONS Connect using the Bose Music app ........................41 Connect using the Bluetooth menu on your mobile device ................. 41 Disconnect a mobile device ............................42 Reconnect a mobile device ............................
  • Page 10 C ON TE N TS CONNECT BOSE PRODUCTS Connect to a Bose Smart Speaker or Soundbar ....................46 Benefits ..................................46 Compatible products ............................46 Connect using the Bose Music app ......................47 Connect using the product controls ......................48 Reconnect to a Bose Smart Speaker or Soundbar ...................
  • Page 11 17. page 17. USB Type-C® to USB-A cable NOTE: If any part of your product appears to be missing or damaged, don’t use it. Visit support.Bose.com/QCUE support.Bose.com/QCUE for troubleshooting articles, videos, and product repair or replacement. E N G...

  • Page 12: Bose Music App Setup

    B OS E M U S IC A P P S ETU P The Bose Music app lets you set up and control the earbuds from any mobile device, such as a smartphone or tablet. Using the app, you can verify the earbud fit, manage Bluetooth connections, manage earbud settings, adjust the audio, choose your voice prompt language, and get any future updates and new features made available by Bose.

  • Page 13: Sweat And Weather Resistance

    SW EAT A ND W EATH E R RE S ISTA N C E The earbuds are rated IPX4 water resistant. They are designed to be sweat and weather resistant but aren’t meant to be submerged under water. CAUTIONS: • Do NOT swim or shower with the earbuds. •...

  • Page 14: How To Wear

    H OW TO W EA R INSERT THE EARBUDS 1. Insert the earbud so the eartip gently rests at the opening of your ear canal. NOTE: Each earbud is marked with either an R (right) or L (left). R/L marking 2.

  • Page 15: Check Your Fit

    You may need to try a different size eartip or stability band for each ear. TIP: You can also check your fit using the Earbud Seal Test in the Bose Music app. You can access this option from the Settings menu.

  • Page 16: Stability Bands

    H OW TO W EA R Stability bands WHAT TO CHECK The band doesn’t stick out or feel squished Proper fit against your ear ridge. The band is sticking out or feels squished Too big under your ear ridge. Too small The band doesn’t reach your ear ridge.

  • Page 17: Try Another Size

    H OW TO W EA R TRY ANOTHER SIZE Wear the earbuds for an extended period of time. If the earbuds don’t feel comfortable or secure, or noise cancellation or sound quality isn’t as expected, try another size eartip or stability band. You may need to try all three eartip or band sizes or use a different size eartip or band for each ear.

  • Page 18: Change The Eartips

    • If you change the eartip, you may need to change the stability band so the band rests comfortably against your ear ridge (see page 19). • To see how-to videos about changing the eartips, visit: support.Bose.com/QCUE support.Bose.com/QCUE • If you need additional eartip sizes, contact Bose customer service or visit: support.Bose.com/QCUE support.Bose.com/QCUE E N G...

  • Page 19: Change The Stability Bands

    H OW TO W EA R CHANGE THE STABILITY BANDS 1. Holding the earbud, gently grab the stability band scoop and peel the band toward you, over the eartip, and away from the earbud. Stability band scoop Stretch Peel Separate CAUTION: To prevent tearing, do NOT pull on the thin part of the band.
  • Page 20 7. Insert the earbuds (see page 14). 8. Check the fit (see page 15). NOTES: • To see how-to videos about changing the bands, visit: support.Bose.com/QCUE support.Bose.com/QCUE • If you need additional stability band sizes, contact Bose customer service or visit: support.Bose.com/QCUE support.Bose.com/QCUE E N G...

  • Page 21: Power

    P OW E R POWER ON Open the charging case. The earbuds power on. The earbuds status light blinks white and then glows according to the charging status (see page 39). The charging case status light glows according to the battery level (see page 40). Earbuds status light Charging case status light NOTE: When you remove the earbuds from the charging case, close the case to help...

  • Page 22: Power Off

    P OW E R POWER OFF 1. Place both earbuds in the charging case. The earbuds disconnect from your mobile device. 2. Close the case. The earbuds power off. The charging case status light glows according to the battery level (see page 40). STANDBY Standby conserves the earbud battery when an earbud is out of the case and not in use.

  • Page 23: Touch Control

    TOU C H C ON T RO L Use touch control by tapping or swiping the touch surface of either earbud. With touch control, you can play/pause audio, change the volume, perform basic call functions, and use a shortcut to change the mode or change immersive audio settings (see page 27).

  • Page 24: Phone Calls

    TOU C H C ON T RO L CONTROL WHAT TO DO Skip to the next track Double-tap an earbud. Skip to the previous track Triple-tap an earbud. PHONE CALLS CONTROL WHAT TO DO Answer a call Tap an earbud. End/Decline a call Double-tap an earbud.

  • Page 25: Call Notifications

    Call notifications A voice prompt announces incoming callers and call status. To stop call notifications, disable voice prompts using the Bose Music app. You can access this option from the Settings menu. MODES For information about changing the mode, see page 33.

  • Page 26: Mobile Device Voice Control

    TOU C H C ON T RO L MOBILE DEVICE VOICE CONTROL You can set a shortcut to access your mobile device voice control using the earbuds. The microphone on the earbuds acts as an extension of the microphone on your mobile device.

  • Page 27: Shortcuts

    To change or disable a shortcut or to assign a different shortcut to each earbud, use the Bose Music app. To access this option, tap Shortcut on the main screen. NOTE: If you assign a different shortcut to each earbud, you must touch and hold the appropriate earbud.

  • Page 28: In-Ear Detection

    AUTO ANSWER CALL You can answer phone calls by inserting an earbud. NOTE: To enable this feature, use the Bose Music app. You can access this option from the Settings menu. AUTO TRANSPARENCY When you remove an earbud, the mode adjusts to Aware mode on the earbud in your other ear (see page 32).

  • Page 29: No Is E Ca Nc E L L At Io N

    To adjust noise cancellation while on a call, change the mode (see page 33). NOTES: • Auto transparency is disabled while on a call (see page 28). • To adjust self voice, use the Bose Music app. You can access this option from the Settings menu. USE NOISE CANCELLATION ONLY You can use noise cancellation only, without audio or interruptions from phone calls.

  • Page 30: Immersive Audio

    • A few seconds after you stop moving Still your head, the speakers recenter on your position. • To access this setting, use the Bose Music app. Tap Immersive Audio on the main screen. Audio sounds like it's coming from Use when you want your earbuds.

  • Page 31: Change The Immersive Audio Setting

    You can change the immersive audio setting by changing the mode or using a shortcut to cycle through immersive audio settings. TIP: You can also change the immersive audio setting using the Bose Music app. You can access this option from the main screen.

  • Page 32: Listening Modes

    NOTES: • By default, the earbuds power on in Quiet mode. To set the earbuds to power on with the last mode used, use the Bose Music app. You can access this option from the Settings menu. • For information about noise cancellation and immersive audio settings, see page 29 and page 30.

  • Page 33: Change The Mode

    Modes on the main screen. Add or remove modes from the earbuds To access modes on the earbuds, they must be set as favorites in the Bose Music app. By default, Quiet, Aware, and Immersion modes are set as favorites.

  • Page 34: Battery

    BAT TE RY CHARGE THE EARBUDS 1. Align the charging contacts on the left earbud with the charging pins on the left side of the charging case. Charging pins NOTE: Before charging, make sure the earbuds are at room temperature, between 46°...

  • Page 35: Charge The Charging Case

    BAT TE RY CHARGE THE CHARGING CASE CAUTION: Use this product only with an agency-approved LPS power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC). 1. Connect the small end of the USB cable to the USB-C® port on the bottom of the charging case.

  • Page 36: Check The Earbud Battery Level

    • Use the Bose Music app. The earbud battery level is displayed on the main screen. NOTE: If one earbud has a lower battery level than the other, the voice prompt announces the lower battery level.

  • Page 37: Check The Charging Case Battery Level

    BAT TE RY CHECK THE CHARGING CASE BATTERY LEVEL Open the charging case. The charging case status light glows according to the battery level (see page 40). E N G...

  • Page 38: Charging Time

    4 Testing conducted by Bose in July 2023 by inserting production-representative Bose QuietComfort Ultra Earbuds with battery depleted (to the point of no audio playback) into a fully charged Bose QuietComfort Ultra Earbuds charging case and charging earbuds to 100%, then resuming audio playback until battery depletion. Testing resulted in three complete charging cycles by the case before a full charge was no longer possible.

  • Page 39: Earbud And Charging Case Status

    EA RBU D A ND C H A RG I NG CAS E STATU S EARBUDS STATUS LIGHT The earbuds status light is located on the inside surface of the charging case. Earbuds status light Bluetooth status Shows the Bluetooth connection status to mobile devices. LIGHT ACTIVITY SYSTEM STATE Slowly blinks blue...

  • Page 40: Charging Case Status Light

    Updating software Blinks amber (3 seconds) Restoring factory settings Blinks amber and white Error – contact Bose customer service CHARGING CASE STATUS LIGHT The charging case status light is located on the front of the charging case. Charging case status light Battery, update, and error status Shows the charging case battery, update, and error status.

  • Page 41: Bluetooth Connections

    NOTES: • For the best experience, use the Bose Music app to set up and connect your mobile device (see page 12). • For information about connecting using Fast Pair, see page 44.

  • Page 42: Disconnect A Mobile Device

    NOTE: The Bluetooth feature is usually found in the Settings menu. 3. Select the earbuds from the device list. NOTE: Look for the name you entered for your earbuds in the Bose Music app. If you didn’t name your earbuds, the default name appears.

  • Page 43: Clear The Earbuds Device List

    B LUETO OTH C O NN ECT I ON S CLEAR THE EARBUDS DEVICE LIST 1. With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 15 seconds until the earbuds status light blinks white 2 times and then slowly blinks blue.

  • Page 44: Android Devices Only

    B LUETO OTH C O NN ECT I ON S ANDROID DEVICES ONLY If you have an Android mobile device, you can access the following additional connection features. Connect using Fast Pair In one tap, the earbuds enable quick, effortless Bluetooth pairing with your Android devices.

  • Page 45: Snapdragon Sound Technology

    B LUETO OTH C O NN ECT I ON S Snapdragon Sound technology Bose QuietComfort Ultra Earbuds feature Snapdragon Sound technology. Snapdragon Sound optimizes Qualcomm® audio technologies across connected devices to ensure the best sound quality, connection stability, and latency for your streaming audio.

  • Page 46: Connect Bose Products

    • Use independent volume controls on each product to lower or mute your Bose Smart Soundbar while keeping the earbuds as loud as you like. • Hear your music clearly from the next room by connecting the earbuds to your Bose Smart Speaker.

  • Page 47: Connect Using The Bose Music App

    NOTE: Make sure both earbuds are in the case and the case is open. 2. Use the Bose Music app to connect the earbuds to a compatible Bose product. For more information, visit: support.Bose.com/Groups support.Bose.com/Groups...

  • Page 48: Connect Using The Product Controls

    • You can connect the earbuds to only one product at a time. RECONNECT TO A BOSE SMART SPEAKER OR SOUNDBAR Use the Bose Music app to reconnect the earbuds to a previously-connected compatible Bose product. For more information, visit: support.Bose.com/Groups support.Bose.com/Groups NOTES: •...

  • Page 49: Care And Maintenance

    Charging case Wipe only with a dry, soft cotton swab or equivalent. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: support.Bose.com/QCUE support.Bose.com/QCUE LIMITED WARRANTY The earbuds are covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty...

  • Page 50: Update The Earbuds

    The earbuds begin updating automatically when connected to the Bose Music app and an update is available. Follow the app instructions. UPDATE THE CHARGING CASE Update the charging case using the Bose updater website. On your computer, visit: btu.Bose.com btu.Bose.com and follow the on-screen instructions.

  • Page 51: Troubleshooting

    • Make sure your mobile device supports Bluetooth connections (see page 41). • Download the Bose Music app and run available software updates (see page 12). • Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any interference or obstructions.
  • Page 52 (see page 12). Earbuds don’t respond during app setup Make sure you have given the Bose Music app access to Bluetooth connections in your mobile device Settings menu. Make sure the Bluetooth feature is on in your mobile device Settings menu.
  • Page 53 Bose Music app doesn’t mobile device. work on mobile device Uninstall the Bose Music app on your mobile device. Reinstall the app (see page 12). Make sure the eartip isn’t resting too deep in your ear canal (see page 15).
  • Page 54 (see page 17). Check the earbud fit using a mirror (see page 15). Check the earbud fit using the Earbud Seal Test in the Bose Music app. You can access this option from the Settings menu. Visit: support.Bose.com/QCUE support.Bose.com/QCUE to see how-to videos.
  • Page 55 Settings menu. Visit: support.Bose.com/QCUE support.Bose.com/QCUE to see how-to videos. Make sure the software in the Bose Music app is up to date (see page 50). No sound from one earbud Make sure that both eartips fit securely in your ear, and they aren’t rotated too far back (see page 14).
  • Page 56 Check the earbud fit using a mirror (see page 15). Check the earbud fit using the Earbud Seal Test in the Bose Music app. You can access this option from the Settings menu. Make sure you’re using the correct eartip and band sizes for each ear (see page 17).
  • Page 57 See “Earbuds don’t respond to touch control” on page 59. Use the Bose Music app to adjust the mode. You can access this option from the main screen (see page 12).
  • Page 58 Remove the earbuds from your ears and reinsert in your ears. If you’re on a phone call or using voice control on your mobile device, lower or turn off self voice using the Bose Music app (see page 29). If you’re sharing the earbuds, place them in the charging case to clear the audio personalization between each user.
  • Page 59 Make sure you’re swiping the touch control surface in the correct direction (see page 23). See “Earbuds don’t respond to touch control.” Make sure you have set a shortcut using the Bose Music app (see page 27). Can’t access shortcut If you customized the shortcut to a specific earbud, make sure you touch and hold the correct earbud.
  • Page 60 USB cable from securely connecting to the port on the charging case. Change the voice prompt language using the Bose Music Voice prompt language app (see page 12). You can access this option from the isn’t correct...
  • Page 61 TROU B LE S HO OT ING SYMPTOM SOLUTION Make sure your mobile device isn’t set to Do Not Disturb. Make sure voice prompts are enabled using the Bose Music Not receiving app (see page 12). You can access this option from the call notifications Settings menu.

  • Page 62: Reboot The Earbuds And Charging Case

    TROU B LE S HO OT ING REBOOT THE EARBUDS AND CHARGING CASE If the earbuds or charging case are unresponsive, you can reboot them. NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear other settings. 1. Remove the earbuds from the Bluetooth list on your device. 2.

  • Page 63: Restore The Earbuds To Factory Settings

    Restoring to factory settings is only recommended if you are having issues with the earbuds or you have been instructed to do so by Bose customer service. 1. Remove the earbuds from the Bluetooth list on your device.
  • Page 64 ©2023 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM885502-0010 Rev. 01...

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