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Related Manuals for Bose QUIETCOMFORT ULTRA
Summary of Contents for Bose QUIETCOMFORT ULTRA
- Page 1 Cue the music. QUIETCOMFORT ULTRA HEADPHONES...
- Page 2 IM P ORTA NT SAF ETY IN STRU CTI O NS Please read and keep all safety and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
- Page 3 IM P ORTA NT SAF ETY IN STRU CTI O NS • To reduce the risk of fire or electrical shock do NOT expose this product to rain, dripping, splashing, or moisture and do not place liquid filled objects such as vases, on or near the product. •...
- Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
- Page 5 District, Shanghai 201100 | EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands | Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202) 3545 | Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec.
- Page 6 The serial and model numbers are located inside the earcup under the scrim. Serial number: ___________________________________________________________________________ Model number: 440108 Please keep your receipt. Now is a good time to register your Bose product. You can easily do this by going to worldwide.Bose.com/ProductRegistration worldwide.Bose.com/ProductRegistration...
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Page 7: Table Of Contents
C ON TE N TS WHAT’S IN THE BOX Contents ..................................... 11 BOSE MUSIC APP Download the Bose Music app..........................12 Add the headphones to an existing account ...................... 12 HEADPHONE CONTROLS Power on ..................................... 14 Power off ..................................... 15 Auto-off .................................. - Page 8 Change the mode ................................26 Add or remove modes from the headphones ..................26 BLUETOOTH® CONNECTIONS Connect using the Bose Music app ........................27 Connect using the Bluetooth menu on your mobile device ................. 27 Disconnect a mobile device ............................28 Reconnect a mobile device ............................
- Page 9 Power and charging status ............................38 Update and error status .............................. 38 CONNECT BOSE PRODUCTS Connect to a Bose Smart Speaker or Soundbar ....................39 Benefits ..................................39 Compatible products ............................39 Connect using the Bose Music app ......................40 Connect using the product controls ......................
- Page 10 C ON TE N TS TROUBLESHOOTING Try these solutions first ..............................47 Other solutions................................. 47 Reset the headphones ..............................54 Restore the headphones to factory settings ....................... 55 E N G...
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Page 11: What's In The Box
USB Type-A to USB Type-C® cable 3.5 mm to 2.5 mm audio cable NOTE: If any part of your product appears to be missing or damaged, don’t use it. Visit support.Bose.com/QCU support.Bose.com/QCU for troubleshooting articles, videos, and product repair or replacement. E N G... -
Page 12: Bose Music App
B OS E MU S IC A P P The Bose Music app lets you set up and control the headphones from any mobile device, such as a smartphone or tablet. Using the app, you can manage Bluetooth connections, manage headphone settings, adjust the audio, choose your voice prompt language, and get any future updates and new features made available by Bose. -
Page 13: Headphone Controls
H EA D P H O NE C O NTROLS The headphone controls are located on the back of the right earcup. Microphone Microphone Multi-function button Status light Volume strip USB-C® port 2.5 mm audio port Bluetooth/Power button E N G... -
Page 14: Power On
H EA D P H O NE C O NTROLS POWER ON Press the Bluetooth/Power button. You hear a tone, and a voice prompt announces the battery level. The status light glows according to the current charge level (see page 38). NOTES: •... -
Page 15: Power Off
The headphones power off after 24 hours of inactivity. To power on the headphones, press the Bluetooth/Power button. NOTE: To change the auto-off setting, use the Bose Music app. You can access this option from the Settings menu. E N G... -
Page 16: Media Playback And Volume
H EA D P H O NE C O NTROLS MEDIA PLAYBACK AND VOLUME The Multi-function button controls media playback. The volume strip controls the volume. Multi-function button Volume strip FUNCTION WHAT TO DO Play/Pause Press the Multi-function button. Skip forward Double-press the Multi-function button. -
Page 17: Phone Calls
H EA D P H O NE C O NTROLS PHONE CALLS The Multi-function button controls phone calls. There are four microphones for phone calls on the headphones — two on the left earcup and two on the right earcup. Microphone Microphone Multi-function... -
Page 18: Modes
H EA D P H O NE C O NTROLS MODES The Multi-function button allows you to quickly and easily switch between noise cancellation settings by changing the mode. For information about changing the mode, see page 25. IMMERSIVE AUDIO SETTINGS For information about changing the immersive audio setting, see page 23. -
Page 19: Shortcuts
USE YOUR SHORTCUT Touch and hold the volume strip. CHANGE OR DISABLE YOUR SHORTCUT To change or disable your shortcut, use the Bose Music app. To access this option, tap Shortcut on the main screen. E N G... -
Page 20: On-Head Detection
On-head detection uses sensors to identify when you’re wearing the headphones. You can automatically play/pause audio and answer phone calls. NOTE: To manage on-head detection features, use the Bose Music app. You can access this option from the Settings menu. -
Page 21: No Is E Ca Nc E L L At Io N
To adjust noise cancellation while on a call, change the mode (see page 26). NOTE: To adjust self voice, use the Bose Music app. You can access this option from the Settings menu. USE NOISE CANCELLATION ONLY You can use noise cancellation only, without audio or interruptions from phone calls. -
Page 22: Immersive Audio
Still • A few seconds after you stop moving your head, the speakers recenter on your position. • To access this option, use the Bose Music app. Tap Immersive Audio on the main screen. Audio sounds like it's coming from Use when you want a classic your headphones. -
Page 23: Change The Immersive Audio Setting
You can change the immersive audio setting by changing the mode or using a shortcut to cycle through immersive audio settings. TIP: You can also change the immersive audio setting using the Bose Music app. To access this option, tap Immersive Audio on the main screen. -
Page 24: Immersive Audio While On A Phone Call
IMM E RSI V E AUD I O IMM E RSI V E AUD I O IMMERSIVE AUDIO WHILE ON A PHONE CALL When you make or receive a phone call, immersive audio is temporarily set to Off. When you end the call, the headphones return to the previous immersive audio setting. -
Page 25: Listening Modes
NOTES: • By default, the headphones power on in Quiet mode. To set the headphones to power on with the last mode used, use the Bose Music app. You can access this option from the Settings menu. • For information about noise cancellation and immersive audio settings, see page 21 and page 22. -
Page 26: Change The Mode
L IST E NING M O D E S CHANGE THE MODE NOTE: To access a mode on the headphones, it must be set as a favorite in the Bose Music app. To set your favorite modes, tap Modes on the main screen. -
Page 27: Bluetooth® Connections
You can play audio from only one device at a time. NOTES: • For the best experience, use the Bose Music app to set up and connect your mobile device (see page 12). • For information about connecting using Fast Pair, see page 31. -
Page 28: Disconnect A Mobile Device
NOTE: The Bluetooth feature is usually found in the Settings menu. 3. Select your headphones from the device list. NOTE: Look for the name you entered for your headphones in the Bose Music app. If you didn’t name your headphones, the default name appears. -
Page 29: Connect Another Mobile Device
By default, the headphones can be actively connected to up to two devices at a time (multi-point connection). To connect another device, connect using the Bose Music app (see page 12), the Bluetooth menu on your mobile device (see page 27), or Fast Pair (Android devices only) (see page 31). -
Page 30: Reconnect A Previously-Connected Device
3. Repeat until you hear the correct device name. You hear a tone that indicates when the device is connected. TIP: You can also reconnect a previously-connected device using the Bose Music app (see page 12). NOTE: If two devices are already connected to the headphones, the newly-connected device replaces the older of the two connections. -
Page 31: Android Devices Only
B LUETO OTH C O NN ECT I ON S ANDROID DEVICES ONLY If you have an Android mobile device, you can access the following additional connection features. Connect using Fast Pair In one tap, the headphones enable quick, effortless Bluetooth pairing with your Android devices. -
Page 32: Snapdragon Sound Technology
B LUETO OTH C O NN ECT I ON S Snapdragon Sound technology Bose QuietComfort Ultra Headphones feature Snapdragon Sound technology. Snapdragon Sound optimizes Qualcomm® audio technologies across connected devices to ensure the best sound quality, connection stability, and latency for your streaming audio. -
Page 33: Wired Connections
W IRE D CO N NECTI O NS CONNECT THE AUDIO CABLE Use the 2.5 mm to 3.5 mm audio cable to listen to audio from your source device when a Bluetooth connection isn’t available. NOTES: • Phone calls and media playback controls are disabled and must be controlled on your source device. -
Page 34: Connect The Usb Cable
W IRE D CO N NECTI O NS CONNECT THE USB CABLE Use the USB cable to connect to an external power source and continue using the headphones if the battery is depleted or to charge the headphone battery (see page 35). NOTES: •... -
Page 35: Charge The Headphones
BAT TE RY CHARGE THE HEADPHONES 1. Connect the small end of the USB cable to the USB-C port on the left earcup. 2. Connect the other end to a USB-A power source such as a computer or wall charger. The headphones begin charging, and the status light glows solid amber. -
Page 36: Charging Time
Battery life varies based on settings and usage. 2 Testing conducted by Bose in June 2023 using production-representative Bose QuietComfort Ultra Headphones and a variety of music tracks using A2DP Bluetooth audio streaming. Volume set to playback loudness of 75dBSPL, 3-band EQ set to zero, in Quiet Mode (full noise cancellation). -
Page 37: Headphone Status
H EAD P H O NE STATUS IMM E RSI V E AUD I O The status light is located on the left earcup. When you place the headphones on your head or remove the headphones, the status light glows according to headphone status for 5 seconds. NOTES: •... -
Page 38: Battery Status
Solid amber Low to medium charge TIP: You can also check the battery level using the Bose Music app or hear the battery level using a shortcut. The battery level must be set as a shortcut using the Bose Music app (see page 19). -
Page 39: Connect To A Bose Smart Speaker Or Soundbar
Soundbar or Bose Smart Speaker for a personal listening experience. Benefits • Use independent volume controls on each product to lower or mute your Bose Smart Soundbar while keeping the headphones as loud as you like. • Hear your music clearly from the next room by connecting the headphones to your Bose Smart Speaker. -
Page 40: Connect Using The Bose Music App
Continue holding until you hear “Ready to connect another device” and the status light blinks blue. 2. Use the Bose Music app to connect the headphones to a compatible Bose product. For more information, visit: support.Bose.com/Groups support.Bose.com/Groups... -
Page 41: Connect Using The Product Controls
• Make sure that the headphones are within 30 ft (9 m) of your soundbar or speaker. RECONNECT TO A BOSE SMART SPEAKER OR SOUNDBAR Use the Bose Music app to reconnect the headphones to a previously-connected compatible Bose product. For more information, visit: support.Bose.com/Groups support.Bose.com/Groups NOTES: •... -
Page 42: Care And Maintenance
CA RE AND M A I NTE N A NC E STORE THE HEADPHONES The earcups rotate for easy, convenient storage. Place the headphones flat into the case. 1. Place your hands around each earcup. Left earcup Right earcup 2. Rotate both earcups inward so they lay flat. E N G... - Page 43 CA RE AND M A I NTE N A NC E 3. Slide the earcups up into the headband. 4. Fold the left earcup up toward the headband and place the headphones in the case. NOTE: Before storing the headphones for more than a few months, make sure the battery is fully charged.
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Page 44: Update The Headphones
The headphones begin updating automatically when connected to the Bose Music app and an update is available. Follow the app instructions. You can also update the headphones using the Bose updater website. On your computer, visit: btu.Bose.com btu.Bose.com and follow the on-screen instructions. -
Page 45: Serial Number Location
CA RE AND M A I NTE N A NC E IMM E RSI V E AUD I O SERIAL NUMBER LOCATION The serial number is located inside the left earcup under the scrim. The scrim is the inner screen that covers and protects the components inside the earcup. 1. - Page 46 CA RE AND M A I NTE N A NC E 3. Secure the scrim back in place. 4. Align the six tabs on the cushion mounting flange with the six slots on the earcup, then press the cushion until all six tabs snap into each slot. You will hear and feel a snap when the cushion is properly in place.
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Page 47: Try These Solutions First
If you couldn’t resolve your issue, see the table below to identify symptoms and solutions to common problems. You can also access troubleshooting articles, videos, and other resources at: support.Bose.com/QCU support.Bose.com/QCU If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact worldwide.Bose.com/contact OTHER SOLUTIONS... - Page 48 TROU B LE S HO OT ING SYMPTOM SOLUTION Uninstall the Bose Music app on your mobile device. Reinstall the app (see page 12). Make sure you’re using the Bose Music app for setup Headphones don’t (see page 12). respond during...
- Page 49 Make sure that the auto play/pause on-head detection feature is enabled using the Bose Music app (see page 20). You can access this option from the Settings menu. Remove the headphones, then put them on again.
- Page 50 Power off the headphones, then power on again (see page 14). If in a windy environment, create a custom mode with wind block enabled in the Bose Music app. To access this option, tap Modes on the main screen. Make sure the earcups fit securely and form a comfortable seal around your ears.
- Page 51 (see page 27). Try another phone call. Disable the Bluetooth feature on your mobile device, then re-enable. Multi-function button Use the Bose Music app to change the mode. To access this doesn’t change option, tap Modes on the main screen. the mode...
- Page 52 Change the mode to Aware mode (see page 26). Difficulty hearing own voice while on a Use the Bose Music app to adjust self voice. You can access this phone call option from the Settings menu. Headphones don’t Reset the headphones (see page 54).
- Page 53 3 seconds until you hear “Ready to connect another device” previously-connected and the status light blinks blue. Use the Bose Music app to Bose Smart Soundbar connect the headphones to a compatible Bose product. For or Speaker more information, visit: support.Bose.com/Groups...
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Page 54: Reset The Headphones
When the reset is complete, the status light blinks white for 3 seconds, then glows according to the current charge level (see page 38). NOTE: If you’re unable to resolve your issue, additional troubleshooting and support is available at: support.Bose.com/QCU support.Bose.com/QCU E N G... -
Page 55: Restore The Headphones To Factory Settings
Restoring to factory settings is only recommended if you are having issues with the headphones or you have been instructed to do so by Bose customer service. 1. Remove the headphones from the Bluetooth list on your device. - Page 56 ©2023 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM884885-0010 Rev. 01...