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LIP-6830
NOTE: The LIP Phone must be enabled for ACD (refer to the Installer Guide for the steps to
enable the ACD function).
To deactivate ACD for a Line:
1) Press the ACD Agent button.
2) Press the Line button to deactivate ACD.
3) Use the backspace key to delete the Group ID.
4) Select the
[ OK ]
To activate ACD operation for a Line and check-in to an ACD group:
1) Press the assigned "ACD Agent" button.
ACD Status (Line 1)
Check-Out
[C.In] [PRIM]
2) Press the Line button, and then press the
NOTE: The check-in Softkey is only available if the Agent is checked out.
3) Accept the pre-defined ACD Group ID with the
press the
[ OK ]
ACD Group ID
123
] [Mode] [ OK ]
[
4) Enter the password of your ACD Agent group and press the
to first set your Group ID (use the
ACD Password
[
] [Mode] [ OK ]
To set the extension to the "available" status:
1) Press the "ACD Agent" button.
NOTE: The Agent must be checked in to set the available status.
2) Press the Line button, and then press the
only if the Agent is unavailable.
ACD Status (Line 1)
Unavailable
[Avail] [COut] [PRIM]
To set the extension to the "unavailable" status:
1) Press the "ACD Agent" button.
2) Press the Line button, and then press the
NOTE: The
[Unvl]
Softkey.
Softkey.
[1]
[G.ID]
[1]
Softkey appears only if the Agent is available.
Softkey.
[C.In]
Softkey or enter a Group ID and
[ OK ]
[ OK ]
Softkey and enter your ACD Group Id and
Softkey. The
[Avail]
Softkey.
[Unvl]
17
User Guide
Softkey. You may need
[ OK ]
Softkey appears
[Avail]
June 07
.
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