Requesting Assistance; Nortel Communication Server - Nortel 1000E Maintenance Manual

Requesting assistance

Collect the information listed in
(page 193)
Table 53
Checklist for service requests
Name of person requesting
service
Company represented
Telephone number
System number/identification
Installed software generic and
issue (located on data disk)
Modem telephone number and
password (if applicable)
Seriousness of request (see
51 "Technical service emergency
classifications" (page 191)
Table 52 "Technical services
non-emergency classifications"
(page 192))
Description of assistance required
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Copyright © 2007, Nortel Networks
.
before you call for service.
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Table ________________________________
and
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Nortel Communication Server 1000

Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Requesting assistance 193
Table 53 "Checklist for service requests"