Agent Id And Mqa Login Options - Nortel 1000 User Manual

Agent and Supervisor features

Agent ID and MQA login options

To enter ACD queues, use an Agent ID login with one of the following
MQA login options:
• No Supervisor ID, No Priority
• Supervisor ID, No Priority
• No Supervisor ID, with Priority
• Supervisor ID, with Priority
Note: The system prevents a supervisor from entering a Supervisor
ID when the supervisor is logging in to accept ACD calls. This
includes logins where agents must enter a Supervisor ID.
The login options require the following entries in sequential order:
1. a four-digit Agent ID
2. a Supervisor ID (if the queue requires one)
3. up to five ACD DNs and priority values (if priority values are being
used) terminated by # #
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