Nortel MCC 3100 Software Manual
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Nortel MCC 3100 Software Manual

Nortel MCC 3100 Software Manual

3100 series mobile communication client for blackberry
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Title page
Nortel Mobile Communication 3100 Series Portfolio
Mobile Communication Client 3100 for
BlackBerry
User Guide

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Summary of Contents for Nortel MCC 3100

  • Page 1 Title page Nortel Mobile Communication 3100 Series Portfolio Mobile Communication Client 3100 for BlackBerry User Guide...

  • Page 3: Table Of Contents

    Introduction ........11 MCC 3100 for BlackBerry features ..... 11 Before you begin .
  • Page 4 BlackBerry ......24 MCC 3100 configuration ......25 Initial configuration .
  • Page 5 Accessing Help ........42 Advanced functions ....... 45 Friends .
  • Page 6 Contents...

  • Page 7: New In This Release

    Installation or upgrade over the air requires a BlackBerry cellular data plan. You invoke the installation or upgrade yourself. Your system administrator can deploy MCC 3100 for BlackBerry software by pushing it from the BlackBerry Enterprise Server to your BlackBerry.
  • Page 8 New in this release October 2007 Standard 01.02. This document is up-issued to contain fixes for configuring Mobile Communication Gateway 3100 addresses and revised Outgoing Call Service DN requirements. September 2007 Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0.

  • Page 9: How To Get Help

    How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 10: Getting Help From A Specialist By Using An Express Routing Code

    How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc Getting help through a Nortel distributor...

  • Page 11: Introduction

    Manage your friends using the MCC local directory and the BlackBerry address book. • Search for friends in the Corporate Directory and in the MCC 3100 local directory. • Use the logs to view your most recent incoming and outgoing calls, voice mail indicator, and system events.

  • Page 12: Before You Begin

    First, the MCG 3100 calls you at a chosen location. After you answer, the MCG 3100 initiates the call by calling the number you entered in the MCC 3100 using the enterprise dial plan. For more information, see...

  • Page 13: System And Network Requirements

    System and network requirements The MCC 3100 for BlackBerry has the following system requirements. Important Notice: Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks. Users should check that their headsets do meet their respective National or International Acoustic and Safety requirements.

  • Page 14: Network Specifications

    The corporate network requires a minimum of one Communication Server to support MCC 3100. The corporate network must have an MCG 3100 to deploy MCC 3100 for BlackBerry. Dedicated commercial off the shelf (COTS) server platforms support the MCG 3100 software.

  • Page 15: Related Publications

    Related publications The following publications relate to the MCC 3100 for BlackBerry: • Nortel Mobile Communication Client 3100 for BlackBerry Quick Reference Card (NN42030-105) • Nortel Mobile Communication 3100 Series Planning and Engineering Guide (NN42030-200) • Nortel Mobile Communication Gateway 3100 Installation Guide (NN42030-300) •...
  • Page 16 Introduction...

  • Page 17: Software Installation

    BlackBerry from a computer” on page 18 BlackBerry from a computer” on page To install or upgrade the MCC 3100 for BlackBerry software over the air, you open a web browser on the BlackBerry. Installation or upgrade over the air requires a BlackBerry cellular data plan. For instructions, see “Installing MCC 3100 for BlackBerry over the air”...

  • Page 18: Installing Mcc 3100 For Blackberry From A Computer

    1. Connect the BlackBerry to a PC using a Universal Serial Bus (USB) cable. 2. Extract the MCC 3100 files to any folder on your computer. 3. Locate the folder where you extracted the MCC 3100 files. You require the following files to install the application: —...
  • Page 19 8. Select any applications that are listed and click Delete. Each item must be deleted individually. 9. Click Add. 10. Browse to the folder with the extracted MCC 3100 files. 11. Select MCC3100-BB.alx and click Open. The applications appears in the Device Application Selection dialog box.

  • Page 20: Installing Mcc 3100 For Blackberry Over The Air

    1. Connect the BlackBerry to a PC using a Universal Serial Bus (USB) cable. 2. To upgrade the MCC 3100 software on a BlackBerry, extract the upgrade MCC 3100 files into the same folder on your computer you used during the first installation. This will overwrite the original install files.
  • Page 21 The Device Application Selection panel appears. See loader wizard file selection” on page 8. The MCC 3100 applications are listed in the Device Application Selection dialog box. Verify that the Action column indicates Upgrade. 9. Confirm that the applications you want to upgrade are selected with a check mark.

  • Page 22: Upgrading Mcc 3100 For Blackberry Over The Air

    The installation or upgrade takes place automatically. Uninstalling MCC 3100 for BlackBerry This section describes how to remove the MCC 3100 for BlackBerry from your device. You can use the Desktop Manager to remove the software, or you can remove it directly using the BlackBerry main menu.

  • Page 23: Uninstalling The Mcc 3100 Application Using The Desktop Manager

    1. Start the MCC 3100 application and log off the network. “Starting and exiting the MCC 3100 application” on page 35 “Logging on and logging off” on page 2. Go to the MCC 3100 Main screen. 3. From the menu, select System Settings.

  • Page 24: Uninstalling The Mcc 3100 Application Using The Blackberry

    Software installation 6. Click the box to remove the check mark beside the MCC 3100 application. The action column now indicates this application will be removed. 7. Click Delete. 8. Click Next. 9. Click Finish to remove the MCC 3100 applications.

  • Page 25: Mcc 3100 Configuration

    • your Outgoing Call Service Directory Number (DN) • your BlackBerry telephone number The next time you start MCC 3100, you automatically log on to the network. Configuring initial BlackBerry parameters 1. Obtain your user name, password, Mobile Communication Gateway IP address, Outgoing Call Service DN, and BlackBerry telephone number from your system administrator.
  • Page 26 MCC 3100 configuration Figure 2: System Settings Note: If the Main screen appears, then your basic settings are already configured, and you can start using the application. 3. In the Username field, enter the user name provided by your system administrator.

  • Page 27: System Settings

    (+) and your country code as part of the number to facilitate roaming. For example +1 613 123 1111. See “Outgoing Call Service DN structure” on page “Overview of the Main screen” on page “Initial configuration” on page MCC 3100 configuration...
  • Page 28 MCC 3100 configuration Figure 4: Outgoing Call Service DN structure Consult your system administrator to obtain your Outgoing Call Service DN and other system settings. Configuring your system settings 1. Go to the Main or Preferences screen. 2. From the menu, select System Settings.
  • Page 29 Specify the number of recent incoming and outgoing calls that appear in the recent window of the MCC 3100. You can choose from a range of 1 to 10 items (default is 3). Specify the number of friends that display in the Friends preview page of the MCC 3100.

  • Page 30: Personal Preferences

    Enter your first name. Enter your last name. Enter the name that serves as your unique identifier on the MCC 3100. This name displays in the status bar of the main screen. Enter your BlackBerry telephone number. If your BlackBerry operates with RIM OS 4.1 or greater, your BlackBerry populates this field automatically.
  • Page 31 Mobile Contact Default Prefix Home Contact Other1 Contact Other2 Contact Local Prefix Long Distance Prefix International Prefix Corporate Prefix MCC 3100 configuration Settings Select the mobile telephone default call prefix. Options include: • Use No Prefix • Local Prefix •...

  • Page 32: Call Settings

    3. Use the radio buttons to select a Call Screening Mode: — Call Screening Enabled—When you receive an incoming call, the MCC 3100 displays a dialog that allows you to either accept the call on your BlackBerry, redirect the call to another number, or decline the call.

  • Page 33: Database Backup And Restore

    4. Configure the Group-Call Notify Period for a time period between 1 and 30 minutes (default is 5 minutes). This parameter controls how often the MCC 3100 prompts you to join a group call after you have received the initial invitation and selected Join Later.

  • Page 34: Restoring The Database

    The Save As dialog box appears. 8. Navigate to the folder where you want to save the backup file, then click Save. The MCC 3100 database is saved. Restoring the database 1. Connect your BlackBerry to your computer with a USB cable.

  • Page 35: Basic Functions

    Select Quit from the MCC 3100 main menu. The Quit confirmation screen appears. Select Yes to exit or Cancel to return to the MCC 3100 application. Nortel recommends that you exit the MCC 3100 application before you shut off your BlackBerry.

  • Page 36: Logging On And Logging Off

    Basic functions Logging on and logging off To log on or log off the MCC 3100, perform the following steps: 1. Go to the main MCC 3100 screen. 2. Press the trackwheel or trackball to display the menu. 3. To log on the MCC 3100, select Login.

  • Page 37: Status Panel

    Figure 6: Main screen Status panel The Status panel indicates your current status on the network. For example, if Connected appears, then you are logged on and available to take calls. The text color visually indicates your availability: • Connected (green text)—You are logged on. •...

  • Page 38: Recent Link And Preview Panel

    Groups link Select the Groups link to go to the Groups Management screen, which provides a complete list of friend groups that you added to the MCC 3100. You can call your groups, each of which can contain multiple friends.

  • Page 39: Navigating Screens

    Basic functions Navigating screens Use the trackwheel or trackball to scroll in screens, menus, and to highlight, select, or click items. Use the escape button to exit screens and close menus. Hold the escape button to end a call. Use the keypad to enter numbers and characters. Use the Send key to initiate calls and the End key to terminate calls.

  • Page 40: Shortcut Keys

    To exit the preview panel, press the escape key or select Step out from the menu. Shortcut Keys In addition to standard navigational aids, MCC 3100 provides shortcut keys to speed your workflow. See “Shortcut keys” on page...
  • Page 41 Note: Some devices may not offer full range of shortcut keys. Table 4: Shortcut keys Screen Logs Log detail Friends Action Go to top of list. Go to bottom of list. Go to Corporate Directory screen. Go to Device Address Book. Go to Home screen.

  • Page 42: Accessing Help

    Basic functions Table 4: Shortcut keys Screen Home Accessing Help The MCC 3100 includes embedded, context-sensitive help for the following topics: • Log—describes the log icons • Abbreviations—explains terms that appear in the Call screens • About—provides the MCC 3100 software version number 1.
  • Page 43 Basic functions Figure 9: Help screen...
  • Page 44 Basic functions...

  • Page 45: Advanced Functions

    You cannot upload the locally saved friend information to other applications. Adding a friend You can create a new friend using the MCC 3100. The new friend is added to your MCC 3100 Local Address Book or your BlackBerry Address Book.
  • Page 46 Enter a display name for your friend. This name appears on the Friends screen if you add to the MCC 3100 local address book or on the Find screen if you add the friend to the BlackBerry device address book.
  • Page 47 Table 5: Adding a friend Field Mobile contact Home contact Other1 contact Other2 contact Default contact Settings Enter the mobile telephone number of your friend. When you call this friend, you can choose this number from a list. Enter the home telephone number of your friend.

  • Page 48: Importing A Friend

    Mobile number, Home number, or Other number. 4. After you enter the information, select Save or Save to Device AddressBook. Your friend is added to the MCC 3100 local address book or BlackBerry device address book. Importing a friend You can import a friend to the MCC 3100 from other sources: •...
  • Page 49 3. From the menu, select Add to Friends. 4. Make changes if needed, and then select Save from the menu. Your new friend is added to the MCC 3100 local address book. Note: After you add a friend from the logs screen, check that the contact information is complete.

  • Page 50: Editing A Friend

    3100 local address book. 4. Select Back to return to the BlackBerry device address book; or, View/Edit to access the MCC 3100 Edit Friend screen. Note: After you add a friend from the logs screen, check that the contact information is complete. You may need to enter a prefix, or special character that was removed during the call.

  • Page 51: Deleting A Friend

    The screen displays the friend’s updated information. Deleting a friend You can delete a friend from the MCC 3100 local address book or from the BlackBerry device address book. To delete a friend from the MCC 3100 local address book 1.

  • Page 52: Searching The Corporate Directory

    2. Enter as much of the person’s name as you know. You must enter at least one character. 3. To search for friends that you saved on the MCC 3100, press the spacebar to select Also search local friends. “Corp Dir screen” on page...

  • Page 53: Placing Calls

    — Select Call to initiate a basic call to the person. — Select View/Edit to display the person’s information. — Select Add to Friends to add the person to the MCC 3100. — Select Add to Group to add the person to a friend group.

  • Page 54: Call Modes

    National or International Acoustic and Safety requirements. Call modes How the system handles calls depends on your MCC 3100 system configuration. An Outgoing Call Service DN is mandatory for MCC 3100 call features.

  • Page 55: Calling A Friend

    When the MCC 3100 is configured for Direct Outbound mode, you can switch from Direct Outbound mode to Call-me-First mode for advanced calls. See “Advanced calls” on page Call-me-First mode In Call-me-First mode, your calls are completed in two steps. First the enterprise telephony system calls you.

  • Page 56: Dialing A Number

    Note: Call from Extension always calls your desktop extension. Your MCC 3100 configuration setting of Call-me-First or Direct Outbound mode is ignored when you select Call from Extension. Dialing a number You can place a call by dialing an extension or telephone number.

  • Page 57: Advanced Calls

    Advanced calls You can use Advanced call to: • Use Call-me-First mode to use one device to start the call and another to hold the conversation. For example, you can initiate the call on your BlackBerry, and have the conversation on your desktop telephone.

  • Page 58: Receiving Calls

    To reject an incoming call, use the trackwheel to select the Ignore option. Receiving calls After you log on, you can receive audio calls from any MCC 3100 screen. If the MCC 3100 has call screening enabled, you can accept the call on...
  • Page 59 MCC 3100 has screening disabled, the call can only be accepted from your BlackBerry. If the MCC 3100 has Mobile Do-Not-Disturb enabled, the call is forwarded to voice mail. Before you receive calls, configure your contact locations and your call settings.

  • Page 60: Groups

    Advanced functions Groups You can add and manage a group that contain multiple friends, and then initiate conference calls to the group. Adding a group 1. From the Main screen menu, select Group Mgmt. The Group Management screen appears. 2. From the menu, select New Group. The New Group screen appears.

  • Page 61: Managing Friends In A Group

    Figure 19: Add to group screen 3. Select the group you wish to add the friend to. 4. From the menu, select Add Now. The friend is added to the group you selected. 5. Repeat steps 1 to 4 for all friends in the group. You can select one or more friends in one group and add them to another group.
  • Page 62 Advanced functions Figure 20: Group management screen 2. From the Group List, select a group. 3. From the menu, select Group Details. The Group Details screen appears. See page Figure 21: Group details screen 4. Select the friends to manage. 5.

  • Page 63: Managing A Group

    — Clear All to remove all selected friends in a group. — Delete Selected Users to delete the selected friends from the group. — Save Selections to save the current friend selections. The next time you enter the Group Details screen, the same friends are selected.
  • Page 64 Advanced functions Initiating a group call With a group call, you can select a nonmobile contact location for yourself. You can set up the call on your BlackBerry and then engage in the conversation on another device, such as your desktop telephone. 1.
  • Page 65 11. The enterprise telephony system calls the friends you selected at their default contact locations. They are prompted to select one of the following options on the MCC 3100. — Join Now to join the group call immediately. — Join Later to be prompted to join the group all at a later time. To...
  • Page 66 Advanced functions • press *9 to stop the help Joining a group call that is in progress You can join a group call that is in progress if you selected Join Later when you were initially invited to participate. If you are the group call initiator, you cannot join a group call that is already in progress.

  • Page 67: Notification Profiles

    3. Click Edit. 4. Select Call - MCC3100. 5. Click Edit. 6. Set how you want to be notified for MCC 3100 Calls. 7. Click Save. 8. Click Close. 9. From the menu, select Enable to activate the modified profile.

  • Page 68: Logging Events

    Advanced functions Logging Events The MCC 3100 retains a record of your recent communication sessions. The following events are logged: • Incoming calls (answered, missed) • Outgoing calls (successful, unsuccessful, in progress) • System event notifications You can view an abbreviated list of log events on the Main screen. For a complete list and for details concerning individual events, you must access the Logs screen.

  • Page 69: Viewing Entries On The Logs Screen

    The Recent preview panel displays up to 10 friends that you recently communicated with. 2. Optionally, select an entry and select a menu command such as Call. Viewing entries on the Logs screen The Logs screen provides a history of your most recent incoming and outgoing calls, voice mail messages, and system event notifications.
  • Page 70 Advanced functions Figure 25: Call icons For group call icon explanations, see Figure 26: Group call icons For system notification icon explanations, see on page Figure 27: System notification icons 2. To view the details concerning an individual entry, select the entry, and select Log Details from the menu.

  • Page 71: Sorting Entries On The Logs Screen

    Figure 28: Logs details screen Sorting entries on the Logs screen You can sort items in the Logs screen by the name of the individual associated with the log or by the time and date. You can also re-sort the list to only display missed calls or voice mail notifications.

  • Page 72: Managing Voice Mail

    Advanced functions 1. Go to the Logs screen. 2. From the menu, select Delete All. 3. Select Yes or Cancel in response to the prompt. If you selected Yes, all entries are deleted. Managing voice mail In addition to checking whether you have any messages, you can quickly and easily call the voice mail system to access your mailbox.
  • Page 73 Note: You must use the BlackBerry telephone application to generate DTMF tones. You can also call voice mail from the Recent preview panel by selecting the voice mail entry, and choose Call from the menu. The Recent preview panel can contain up to 10 voice mail and call entries. Advanced functions...
  • Page 74 Advanced functions...

  • Page 75: Acronyms

    Enhanced Data rates for Global Evolution EVDO Evolution Data Only FQDN Fully Qualified Domain Name Global System for Mobile Communications Local Area Network MCC 3100 Mobile Communication Client 3100 MCG 3100 Mobile Communication Gateway 3100 Random Access Memory Research in Motion Read Only Memory...
  • Page 76 Acronyms Table 6: Acronyms Acronym Full Name Uniform Resource Locator Universal Serial Bus Voice Mail Virtual Private Network WiFi Wireless Fidelity...

  • Page 78: User Guide

    CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel (Logo), and Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. Publication Number: NN42030-101 Document Release: Standard 02.01...

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