Page 1 All Rights Reserved Produced in Canada Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the radio interference regulations of Industry Canada.
Page 3 Page 3 of 126 Revision history October 2003 Standard 1.00. This document is a new NTP for Succession 3.0. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: Meridian Integrated Voice Services: Description, Installation, Administration, and Maintenance (555-3001-103).
Page 4 Page 4 of 126 553-3001-359 Standard 1.00 October 2003...
Page 5: Table Of Contents
Page 5 of 126 Contents About this document ..... . . Subject ..........Applicable systems .
Page 6 Page 6 of 126 Contents Installation preparation ........Equipment installation .
Page 7 Contents Page 7 of 126 List of terms ....... 117 Index .
Page 8 Page 8 of 126 Contents 553-3001-359 Standard 1.00 October 2003...
Page 9: About This Document
Page 9 of 126 About this document This document is a global document. Contact your system supplier or your Nortel Networks representative to verify that the hardware and software described are supported in your area. Subject This document explains how to install, configure, administer, and maintain the Meridian Integrated Voice Services (MIVS) card.
Page 10 CP3 or CP4 systems (Options 51C, 61, 61C, 81, 81C). System migration When particular Meridian 1 systems are upgraded to run Succession 3.0 Software and configured to include a Succession Signaling Server, they become Succession 1000M systems. Table 1 lists each Meridian 1 system that supports an upgrade path to a Succession 1000M system.
Page 11: Intended Audience
About this document Page 11 of 126 Table 1 Meridian 1 systems to Succession 1000M systems (Part 2 of 2) Maps to this This Meridian 1 system... Succession 1000M system Meridian 1 Option 61C Succession 1000M Single Group Meridian 1 Option 61C CP PII...
Page 12: Conventions
• Meridian 1 Option 51C • Meridian 1 Option 61 • Meridian 1 Option 61C • Meridian 1 Option 61C CP PII • Meridian 1 Option 81 • Meridian 1 Option 81C • Meridian 1 Option 81C CP PII •...
Page 13: Related Information
Software Input/Output: System Messages (553-3001-411) • Large System: Planning and Engineering (553-3021-120) Online To access Nortel Networks documentation online, click the Technical Documentation link under Support on the Nortel Networks home page: http://www.nortelnetworks.com/ CD-ROM To obtain Nortel Networks documentation on CD-ROM, contact your Nortel Networks customer representative.
Page 14 Page 14 of 126 About this document 553-3001-359 Standard 1.00 October 2003...
Page 15: Description
Page 15 of 126 Description Contents This section contains information on the following topics: Introduction ..........Functional description .
Page 16 Figure 1 on page 17 shows the position of MIVS in the system. The MIVS card resides in an Intelligent Peripheral Equipment (IPE) shelf, a Succession 1000M Cabinet, or a Meridian 1 Option 11C Cabinet. The MIVS card connects to the background (BGD) terminal through an RS-232 interface.
Page 17 Description Page 17 of 126 Figure 1 MIVS system overview Succession 1000M, Succession 1000, PMS Server (optional) or Meridian 1 existing AWU S/W PMSI link RS-232 TTY port (BGD) RS-232 Staff desktop Guest phone browser The MIVS can also be used on the IPE expansion cabinet NTAK70XX.
Page 18: Functional Description
Additional features MIVS includes the following additional features: • Occupies one slot in the IPE shelf, Succession 1000M Cabinet, or Meridian 1 Option 11C Cabinet • Software transparent (the voice units emulate an M2616 digital set) • Transmission Control Protocol/Internet Protocol (TCP/IP) connectivity over Ethernet 10Base-T •...
Page 19 4100 ACD Staff 4200 Succession 1000M, Succession 1000, or Meridian 1 Note: The DNs in the above illustration represent examples only. When a guest calls one of those services, the call is redirected to the MIVS ports. MIVS retains calling information as the call moves from queue to queue.
Page 20 PCMCIA cards as the software medium. The keycode restricts all upgrades of either port capacity or application software to a given MIVS card. Nortel Networks accurately tracks the keycodes to allow for satisfactory handling of field repairs and incremental upgrades. You must disable the card for all upgrades, backups, or restores.
Page 21 Backup and restore operations • Application patching/bug fixes Nortel Networks provides the customer with a keycode to enable installation of any upgrade. The keycode is entered through the CLI under the Functionality Upgrade menu. The keycode is 24 characters long and is entered in three sets of eight digits each called keycode1, keycode 2, and keycode 3.
Page 22: Physical Description
Page 22 of 126 Description it in three sets of eight digits each (keycode1, keycode2, and keycode3). Refer to “Functionality Upgrade” on page 94 of this document for details. External memory expansion, new voice announcements, and firmware upgrades occur by inserting a PCMCIA card into the top PCMCIA slot on the MIVS faceplate.
Page 23 Description Page 23 of 126 Figure 3 MIVS card Lock Latch Status LED PCMCIA Activity LED PCMCIA SOCKET PCMCIA slot B (for upgrades) PCMCIA Ejector PCMCIA Activity LED PCMCIA Hard PCMCIA Slot A Drive Card PCMCIA Ejector Lock Latch 553-7624 MIVS Description, Installation, Administration, and Maintenance...
Page 24 Page 24 of 126 Description Faceplate description The MIVS faceplate has the following characteristics. Card LED The MIVS faceplate provides a red card LED to indicate the status of the card. The card LED also indicates the card’s self-test results during power up or insertion into an operating system.
Page 25 Description Page 25 of 126 a maintenance terminal and a BGD terminal. There are two versions of the Ethernet adapter: one for the Small System cabinet one for an IPE module For more information, see Table 7, “MIVS hardware list,” on page 33 and “Access to the Browser User Interface (BUI)”...
Page 26 Page 26 of 126 Description 553-3001-359 Standard 1.00 October 2003...
Page 27: Engineering Guidelines
MIVS hardware engineering ....... . . Introduction The Succession 1000M, Succession 1000, and Meridian 1 general system engineering guidelines are described in Large System: Planning and Engineering (553-3021-120).
Page 28 Page 28 of 126 Engineering guidelines Packaging requirements Your system requires the following software packages for correct MIVS operation: • ACD basic package (45) • ACD advanced features (41) • Digital set (88) • End-to-End signaling (EES) (10) • Recorded Announcement (RAN) (7) •...
Page 29 Engineering guidelines Page 29 of 126 • A digital set block, TN, and DN for each port, up to eight. (The DN is used for outdialing and does not need to be available for Direct Inward Dialing [DID].) • PMSI (only if using a Property Management System [PMS]) •...
Page 30: System Hardware Engineering
Page 30 of 126 Engineering guidelines System hardware engineering MIVS comes in port-size options of 2, 4, and 8 ports. Each card requires one slot in an IPE shelf or a Small System cabinet. Table 2 lists recommended port-size options for various facility sizes that MIVS must serve. Table 2 Recommended port-size option for various facility sizes Size of facility...
Page 31 Engineering guidelines Page 31 of 126 MIVS requires access to a customer LAN. The MIVS card connects to the LAN through the Ethernet adapter at the I/O panel. The administrator configures access DNs and other parameters through a Web server. Environmental requirements The environmental requirements for the MIVS must meet or exceed the overall system requirements.
Page 32 Page 32 of 126 Engineering guidelines The maximum IPE module power budget is 30 watts per slot. To allow for thermal effects, it is best to budget no more than 20 watts per slot. The MIVS card does not exceed the power allocated for each card slot in the IPE module. Because of interaction with the PMS system, you can install only one MIVS per large or small system.
Page 33: Mivs Hardware Engineering
Engineering guidelines Page 33 of 126 MIVS hardware engineering Table 7 lists the hardware components necessary for MIVS operation in the Succession 1000M, Succession 1000, and Meridian 1 systems. Table 7 MIVS hardware list (Part 1 of 2) Component Description...
Page 34 Page 34 of 126 Engineering guidelines Table 7 MIVS hardware list (Part 2 of 2) Component Description RJ-45 cross-over cable This cable attaches to the RJ-45 connector of the Ethernet (customer provided) adapter to provide a connection to the customer PC, where there is no LAN at the site.
Page 35 • The Ethernet adapter options for MIVS are: — NT5D52AC for the IPE module — NT5D52BC for the Succession 1000M Cabinet and Meridian 1 Option 11C Cabinet (main or expansion) • The LAN administrator assigns the IP address for the MIVS using the CLI interface during initial setup.
Page 36 Page 36 of 126 Engineering guidelines The PC that contains the Web browser has the following requirements: • 32 MB RAM (minimum) • Windows 95 (or later) • 200 MHz or faster processor (Pentium II recommended) Access to the Telephone User Interface (TUI) Guests and staff use the telephone user interface to order AWU, DND, and staff services.
Page 37: Installation And Configuration
Page 37 of 126 Installation and configuration Contents This section contains information on the following topics: Introduction ..........System software configuration .
Page 38 Page 38 of 126 Installation and configuration Define the three access DNs (the AWU DN, DND DN, and Staff DN) in LD 23. These are three ACD queues with no agents. Set the Night Call Forward (NCFW) DN for each access DN to the ACD DN of the MIVS card.
Page 39 MIVS card. Identify the card slot in the IPE module, Succession 1000M Cabinet, or Meridian 1 Option 11C Cabinet where you intend to install the MIVS card. Install the NT5D52AC Ethernet adapter onto the IPE module I/O panel or the NT5D52BC into the Succession 1000M Cabinet or Meridian 1 Option 11C Cabinet tip/ring connector cutout.
Page 40 Page 40 of 126 Installation and configuration Connect MIVS RS-232 port to the system BGD. 10 Verify that the PCMCIA hard drive is installed and properly seated. 11 At the system terminal, access LD 32 to enable the MIVS card (ENLC l s c, where l is the loop, s is the shelf, and c is the card).
Page 41 Installation and configuration Page 41 of 126 LD 15 – Configure Incoming Call Indicators. Prompt Response Description 0–19 LDx Attendant Incoming Call Indicators for listed directory number, where x = 0-5 Note: The MIVS administrator can define ICI as LDN. Define LDN for ICI as described below.
Page 42: System Software Configuration
Page 42 of 126 Installation and configuration LD 15 – Define LDN for ICI. (Part 2 of 2) Prompt Response Description xx LD0 Attendant Incoming Call Indicator for Listed Directory Number 0, where xx = 0-19 xx LD1 Attendant Incoming Call Indicator for Listed Directory Number 1, where xx = 0-19 xx LD5 Attendant Incoming Call Indicator for Listed Directory...
Page 43 Installation and configuration Page 43 of 126 To define the BGD terminal port, access LD 17 from the system terminal and enter the appropriate responses to the prompts. LD 17 – Define a BGD terminal port (Large Systems). Prompt Response Description Change TYPE...
Page 44 Page 44 of 126 Installation and configuration LD 17 – Define a BGD terminal port (Cabinet Systems). (Part 2 of 2) Prompt Response Description PORT 0-15 Device number (same as ADAN device number) a...x Designator for AML port FLOW No flow control 9600 Rate of data transfer, in bits per second BITL...
Page 45 Installation and configuration Page 45 of 126 from the system terminal, and enter the appropriate responses to the prompts shown below. LD 15 – Define DND call treatment for the system. Prompt Response Description Change TYPE Features and options CUST Customer number DNDL (NO) YES...
Page 46 Page 46 of 126 Installation and configuration LD 23 – Define the ACD data block. Prompt Response Description ACDN x...x Main ACD DN of MIVS card MAXP Maximum number of ACD agent positions Note 1: Leave the NCFW prompt blank when you define the ACD DN assigned to the MIVS card.
Page 47 Installation and configuration Page 47 of 126 Define MIVS ports as digital sets Each MIVS port represents an ACD agent with the digital set M2616. Configure these features using the Multi-line Telephone Administration program, LD 11, as shown below. Note: MIVS does not support auto-configuration for Small Systems. You must define the MIVS ports manually.
Page 48 Page 48 of 126 Installation and configuration Note: The number of virtual ACD agents of the ACD queue is equal to the number of MIVS ports. For example, if you enable four ports, you must define four ACD agents. If the TN for the MIVS card is 28 0 6, for example, then the TNs for the four agents are 28 0 6 0 through 28 0 6 3.
Page 49: Installation Preparation
Installation and configuration Page 49 of 126 Sample dial plan for MIVS Table 8 shows a sample dial plan for an MIVS card. Table 8 Sample dial plan for a MIVS card Description of DNs Sample DNs See Note ACD DN 7000 LD 23 –...
Page 50 Page 50 of 126 Installation and configuration Ground yourself before you handle any equipment. Remove equipment carefully from its packaging. Visually inspect the equipment for obvious faults or damage. Report any damaged component to your sales representative and the carrier who delivered the equipment.
Page 51: Equipment Installation
MIVS. Plug the 50-pin connector on the NT5D52BC Ethernet adapter into the 50-pin tip/ring connector on the Succession 1000M Cabinet or Meridian 1 Option 11C Cabinet. Secure the Ethernet adapter to the cabinet.
Page 52: Cabling
Page 52 of 126 Installation and configuration Procedure 5 Installing the MIVS card Identify the IPE card slot selected for the MIVS card. Refer to Table 9, “MIVS installation into card slots in different IPE modules,” on page 50. Make sure that the PCMCIA hard drive card is in the lower PCMCIA slot on the faceplate, and that it is firmly seated.
Page 53 Installation and configuration Page 53 of 126 Figure 5 The Ethernet adapter and the NTBK48AA cable I/O Panel NTBK48AA DB-9 connector to maintenance terminal 50-pin connector to background terminal unused Shielded RJ-45 cable to customer LAN to customer PC RJ-45 when there is no LAN cross-over cable RJ-45 connector...
Page 54 Page 54 of 126 Installation and configuration Procedure 7 Connecting Ethernet adapter to customer PC when no LAN exists To connect the MIVS card to a customer PC when no LAN exists, follow these steps: Check the installation of the Ethernet adapter on the I/O panel according to “Installing Ethernet adapter on Small System cabinet tip/ring connector”...
Page 55 Installation and configuration Page 55 of 126 Figure 6 Maintenance terminal and LAN or PC connection through the Ethernet adapter Terminal I/O panel Backplane NTBK48AA DB-25 DB-9 to BGD RJ11 Cable terminal MIVS SDI port unused RJ45 Card Modem Nullmodem To Ethernet Ethernet Adapter RJ-45 cables...
Page 56 Page 56 of 126 Installation and configuration Procedure 8 Connecting the maintenance terminal You can connect the MIVS maintenance terminal locally using a direct cable connection or remotely using a modem connection. The maintenance terminal provides access to the CLI on the MIVS card. You can connect the terminal to the MIVS through one of the following: •...
Page 57 Installation and configuration Page 57 of 126 Table 11 NT5D52AA Ethernet adapter pins (Part 2 of 2) Pin Number Signal Description RJ45 Ethernet LAN_Tx+ connector LAN_Tx - LAN_Rx+ LAN_Rx - Procedure 10 Connecting the local terminal through the NTBK48AA cable To connect a local maintenance terminal through the NTBK48AA cable, connect Port 0 of the NTBK48AA cable to the terminal using a direct cable (see Figure 6 on page 55 for the connection illustration).
Page 58 Page 58 of 126 Installation and configuration Procedure 11 Connecting the remote maintenance terminal using a modem You can connect a remote maintenance terminal by connecting the NTBK48AA cable to a modem (see Figure 6 on page 55 for the connection illustration).
Page 59 Installation and configuration Page 59 of 126 Figure 7 MIVS Telnet session login screen example Dongle: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx login: user previous user login: June 12, 2000 16:44 SAdmin/, SMaint/, PAdmin/, PMaint/, AAdmin/, ADebug/, MIVS/, LOgout,?: MIVS SAdmin/, SMaint/, PAdmin/, PMaint/, LOgout, ?: sa SYstem, ?: sy System Attributes: card name: Alpha...
Page 60 Page 60 of 126 Installation and configuration Note 1: The value “not defined” applies for the “agent id” field, if the “Agent ID Not Defined” prompt (AID) is set to NO (the default) in LD 23. Note 2: For the “agent id” field, an entry is required if the site has configured an ACD ID in LD 23.
Page 61 Installation and configuration Page 61 of 126 Procedure 12 Connecting the BGD terminal MIVS uses the BGD terminal to make requests to the system for AWU and DND services. To connect the BGD terminal to the MIVS card and the system, do the following: Position the terminal on a desk near the system.
Page 62 Page 62 of 126 Installation and configuration Table 12 Connector pinout for the NT8K48AA (Part 2 of 2) Adapter Pin No. Pin Name Pin Number Port Number RX SCC4 (optional) TX SCC4 (optional GND SCC4 (optional) MIVS configuration Before you can begin MIVS operation, you must perform the following configuration procedures: •...
Page 63 Installation and configuration Page 63 of 126 Set the BGD terminal parameters. Refer to Table 13. Note: The SET OPTION CONFIRM is set to OFF by default. It is changed to ON because the MIVS uses the information sent back from the BGD SDI port.
Page 64 Page 64 of 126 Installation and configuration Procedure 14 Entering keycode information When you first connect a VT100 terminal to your MIVS card, the CLI appears and prompts you to enter keycode information. To enter the keycode information, do the following: At the Modify, Save, Cancel: prompt, enter m to Modify.
Page 65 Installation and configuration Page 65 of 126 Do not define a gateway. Note: Check the connection using the PC/UNIX ping command (ping<IP-address>). Procedure 16 Entering LAN parameters for an MIVS card that connects to customer network Once the system successfully registers the MIVS keycode, log into the CLI as root user directory.
Page 66 Page 66 of 126 Installation and configuration Procedure 17 Configuring MIVS administration parameters in the BUI The final procedure that you must perform to enable MIVS operation is the configuration of the administration parameters in the BUI. To configure the MIVS administration parameters, do the following: Note: MIVS only permits one person at a time to log into the BUI.
Page 67 Installation and configuration Page 67 of 126 In the MIVS BUI login window, enter the User Name (default = admin) and the Password (default = 000000 [six zeros]), and press Enter. In the MIVS BUI Administration Parameters window (see Figure 9 on page 67), enter the phone number for Automatic Wake Up service in the appropriate field (this is 7001 from Table 8 on page 49).
Page 68 Page 68 of 126 Installation and configuration Define the TUI password for staff access to the MIVS (enter from one to nine digits). Select the language for staff access (English is the default). 10 Optional: Enter the phone number for guest access to a special menu. (This is the phone number that MIVS transfers a guest to automatically after the guest orders AWU or DND service.) The default setting is NONE and should appear when no other DN has been defined.
Page 69 Installation and configuration Page 69 of 126 Figure 10 MIVS BUI change password window Click OK to close the MIVS BUI Change password window and save the new user name and password. (Click Cancel to close the MIVS BUI Change password window without changing the user name [login] and password.) Note: There is no limit to how often you can change the user name (login) and password.
Page 70 Page 70 of 126 Installation and configuration Procedure 19 Language configuration Follow the procedures in this section to configure the MIVS language settings. Click Configure Languages from the MIVS BUI Administration Parameters window. The MIVS BUI Language Configuration window appears (see Figure 11 on page 71). Choose a language from the pull-down menu.
Page 71 Installation and configuration Page 71 of 126 Figure 11 MIVS BUI language configuration window MIVS Description, Installation, Administration, and Maintenance...
Page 72 Page 72 of 126 Installation and configuration 553-3001-359 Standard 1.00 October 2003...
Page 73: Operation
Page 73 of 126 Operation Contents This section contains information on the following topics: Introduction ..........Automatic Wake Up (AWU).
Page 74: Automatic Wake Up (Awu)
Page 74 of 126 Operation The following sections provide the high-level procedure for performing each of these functions. The TUI menus are easy to follow and do not require special training. The procedures are provided here for reference. In the following sections, the TUI response appears in italics after each guest or staff action.
Page 75 Operation Page 75 of 126 Procedure 21 Changing AWU service To modify AWU service, the guest performs the following steps: The guest dials the AWU access DN from his room. Hello, you have reached the Automatic Wake Up service. Your wake up request is for today (tomorrow) at ‘HH:MM’. To cancel your wake up request, press 1.
Page 76: Do Not Disturb (Dnd)
Page 76 of 126 Operation Do Not Disturb (DND) To order or cancel DND service, a guest must dial the DND service DN from his room. Procedure 23 Ordering DND service To order DND service, the guest performs the following steps: The guest dials the DND access DN from his room.
Page 77 Operation Page 77 of 126 Procedure 25 Customizing greetings WARNING When you customize a greeting, MIVS writes over the original default greeting. If you must save the default greeting for possible future use, back up the MIVS software to a spare PCMCIA disk. Back up the MIVS software before you record the new greeting.
Page 78 Page 78 of 126 Operation The staff presses 1 to approve the new greeting. To order Do Not Disturb, press 1. To order Automatic Wake Up, press 2. To customize your greeting, press 3. To exit, press 4. The staff presses 4 to exit. (MIVS disconnects the call.) Procedure 26 Handling AWU service for a guest To handle AWU service for a guest, the staff performs the following steps:...
Page 79 Operation Page 79 of 126 The staff enters the guest’s room phone number, followed by the number sign. MIVS checks the room’s status for DND. The staff then orders or cancels DND for the guest the same way a guest does. See “Do Not Disturb (DND)”...
Page 80 Page 80 of 126 Operation 553-3001-359 Standard 1.00 October 2003...
Page 81: Administration Using The Command Line Interface
Page 81 of 126 Administration using the Command Line Interface Contents This section contains information on the following topics: Introduction ..........CLI Main Menu.
Page 82 Page 82 of 126 Administration using the Command Line Interface connects to the RJ-45 port on the MIVS card. The following system administration functions are accessible through the CLI: • Keycode entry • LAN parameter definition for the MIVS card •...
Page 83 Administration using the Command Line Interface Page 83 of 126 Enter keycode3 (8 characters): 78123456 Passwords have been reset. Login: user You can then assign a new password by accessing the CLI Protected Administration menu. General administration procedures General administration procedures are rules you must follow when you modify default or existing parameters.
Page 84 Page 84 of 126 Administration using the Command Line Interface Object modify procedure To modify a value or attribute of an object, the program responds with a sequence of prompts, one prompt for each attribute of the object. The prompt specifies the name and the current value of the attribute as follows: attribute_a (current_value_a): new_value_a attribute_b (current_value_b): .
Page 85 Administration using the Command Line Interface Page 85 of 126 command(s), the program gives you the option to Modify, Save, or Cancel the changes. You must enter Save to keep the new changes. When you reach the end of the list, the system displays or prints the new list and prompts you again to Modify or Exit the list.
Page 86: Cli Main Menu
Page 86 of 126 Administration using the Command Line Interface CLI Main Menu The CLI Main Menu is the first menu to appear after you log in. The CLI Main Menu lists administration and maintenance menus and appears as follows in the CLI: SAdmin, SMaint, PAdmin, PMaint, AAdmin, ADebug, MIVS, LOgout, ?: To access one of the menus, enter the first two letters of the menu, and press Enter.
Page 87: Cli System Administration Menu
Administration using the Command Line Interface Page 87 of 126 Help display When you select the Help (?), the system lists the commands that relate to the CLI Main Menu (see Table 14). Table 14 Help display—system commands Short Command Full Command Description sa or SA...
Page 88 Page 88 of 126 Administration using the Command Line Interface Figure 13 CLI System Administration menu Login as "user" System Administration Enter: sa or SAdmin System Attributes Editor Enter: sy or SYstem 553-9498 • Gateway address – Has XXX.XXX.XXX.XXX format, where every token is in the range 0–255.
Page 89 Administration using the Command Line Interface Page 89 of 126 gateway address (141.226.199.254): IP address (141.226.199.50): New System Attributes: card name (): first_card agent id: not defined subnet mask: 255.255.248.0 gateway address: 141.226.199.254 IP address:141.226.199.50 Modify, Save, Cancel: s System Attributes have been updated. SYstem, ?: / SAdmin, SMaint, PAdmin, PMaint, LOgout, ?: lo By entering lo, LO, or LOgout, this concludes the System Attributes Editor...
Page 90: Cli System Maintenance Menu
Page 90 of 126 Administration using the Command Line Interface CLI System Maintenance menu To access the CLI System Maintenance menu from the CLI Main Menu, enter sm, SM, or the full command (SMaint). Figure 14 shows the CLI System Maintenance menu structure. Figure 14 CLI System Maintenance menu Login as "user"...
Page 91 Archive Database backs up. These files include configuration databases, as well as voice files. Note: Nortel Networks recommends that you archive the database to a backup disk, particularly if you plan to customize the AWU and DND service greetings. Customization of the greetings removes the original default greetings from the database.
Page 92 Page 92 of 126 Administration using the Command Line Interface Please wait, performing restore... completed. ARchivdb, REstordb, CRestart, ?: Card Restart The Card Restart (CRestart) command restarts the MIVS card, which initiates a software reload. Example: ARchivdb, REstordb, CRestart, ?: cr Restart MIVS card? (Yes, (No)) yes This action returns the MIVS card to the initial screen and you must log in again.
Page 93: Cli Protected Administration Menu
Administration using the Command Line Interface Page 93 of 126 CLI Protected Administration menu To access the CLI Protected Administration menu from the CLI Main Menu, enter pa, PA, or the full command (PAdmin). Figure 15 shows the CLI Protected Administration menu, which provides password administration, and port and software upgrade administration.
Page 94 Page 94 of 126 Administration using the Command Line Interface Password Editor To change the CLI password, log into the CLI and access the Password Editor menu from the CLI Protected Administration menu. You can change the default or any other password to a new password. The maximum password length is 10 characters.
Page 95 Administration using the Command Line Interface Page 95 of 126 Example: This example expands the number of available MIVS ports from 4 to 8: PSweditor, FUpgrade, SWupgrade, ABreset, ?: fu max conf_ports: 4 Modify, Save, Cancel: m max conf_ports (4): 8 Modify, Save, Cancel: Save Enter keycode1: 12121234 Enter keycode2: 23232345...
Page 96 Page 96 of 126 Administration using the Command Line Interface Example: PSweditor, FUpgrade, SWupgrade, ABreset, ?: sw software release: 03, issue: 07 Modify, Save, Cancel: m Modify software? (Yes, (No)) yes Modify, Save, Cancel: Save Installation of MIVS s/w in progress... New s/w will be used following MIVS restart.
Page 97: Cli Port Maintenance Menu
Administration using the Command Line Interface Page 97 of 126 Help display When you select the Help (?) command, the system displays the Protected Administration commands. See Table 17. Table 17 Help display—protected administration commands Short Command Full Command Description ps or PS PSweditor Password Editor...
Page 98 Page 98 of 126 Administration using the Command Line Interface Figure 16 CLI Port Maintenance menu Login as "user" Port Maintenance Enter: pm or PMaint Port Status Display Enter: ps or PStatus 553-9503 553-3001-359 Standard 1.00 October 2003...
Page 99 Administration using the Command Line Interface Page 99 of 126 Port Status display The Port Status (PStatus) command displays the status of all MIVS ports, regardless of their allocation. The possible status for any port is: Idle, Dialing_out, Ringing, Talking, or Disable. Example: PStatus, ?: ps Table 18...
Page 100 Page 100 of 126 Administration using the Command Line Interface 553-3001-359 Standard 1.00 October 2003...
Page 101: Maintenance
Page 101 of 126 Maintenance Contents This section contains information on the following topics: Introduction ..........Diagnostic tools.
Page 102: Diagnostic Tools
Page 102 of 126 Maintenance Diagnostic tools Use diagnostic tools to troubleshoot problems in the system, including problems with the MIVS. When diagnosing MIVS problems, you might need to use more than one of the following diagnostics tools: • LED indicators •...
Page 103 Maintenance Page 103 of 126 the MIVS card by checking the processor, the RAM capacity, the Flash memory, the DSP, and so on. Table 20 MIVS self-test sequence Item tested Description of action Processor/coprocessor Read and store processor ID. Run processor self-test.
Page 104 Page 104 of 126 Maintenance Sanity monitoring Sanity monitoring is a background routine that checks the operation of system resources, such as CPU activity, memory allocation, and so on. This background routine attempts to restore normal system operation if the system performance has degraded to an unacceptable level.
Page 105: Fault Isolation And Correction
Maintenance Page 105 of 126 The MIVS card handles all the above commands exactly as the XLDC does, transparently to the system. History file Information on any fault conditions is stored on the MIVS card to provide a history file for the craftsperson. The file is in the form of a cyclical buffer containing up to 15 KB of error/log reports.
Page 106 Page 106 of 126 Maintenance most likely resolve these problems, based on the symptoms these problems exhibit. Table 22 MIVS equipment problems Symptoms Diagnosis Solution Red card LED on the Card is disabled or Go to “MIVS self-test steps” on page 106 to MIVS is permanently faulty.
Page 107 Maintenance Page 107 of 126 The card LAN enables the DS-30X signaling channel. The MIVS card waits until it receives the configuration data (trunk type, signaling type, balance impedance, and so on) via the DS-30X, but it then discards this data. The card goes into its main program loop.
Page 108: Card Replacement
Page 108 of 126 Maintenance Each equipped port on the MIVS application attempts to log in when the card comes up. The "acquire failed" messages are indicating the application on MIVS is attempting to log in and communicate with the system ports. When ports are not assigned on the system, you will receive the message.
Page 109 Maintenance Page 109 of 126 Transfer the Security Device from the faulty MIVS to the replacement. Note: The new card re-uses the keycode. The keycode is still on the PCMCIA card, which you removed from the faulty MIVS. Enable the new card by executing the ENLC l s c command. Configure the newly installed MIVS card.
Page 110 Page 110 of 126 Maintenance 553-3001-359 Standard 1.00 October 2003...
Page 111: Appendix A: Mivs Product Integrity
Page 111 of 126 Appendix A: MIVS product integrity Contents This section contains information on the following topics: Reliability ..........Environment specifications .
Page 112 Page 112 of 126 Appendix A: MIVS product integrity Table 23 MIVS environmental specifications Specification Minimum Maximum Normal Operation Recommended 15° C 30° C Relative humidity (non-condensing) Absolute 10° C 45° C Relative humidity 20% to (non-condensing) Rate of change Less than 1°...
Page 113: Electrical Regulatory Standards
Appendix A: MIVS product integrity Page 113 of 126 Electrical regulatory standards The following three tables list the safety and ElectroMagnetic Compatibility (EMC) regulatory standards for the MIVS, listed by geographic region. Specifications for the MIVS meet or exceed the standards listed in these regulations.
Page 114 Page 114 of 126 Appendix A: MIVS product integrity ElectroMagnetic Compatibility (EMC) Table 25 lists electro-magnetic emissions regulations met by the MIVS card, along with the country’s standard that lists each regulation. Table 25 Electro-magnetic emissions Regulation Identifier FCC part 15 Class A United States Radiated Emissions CSA C108.8 Canada Radiated Emissions...
Page 115 Appendix A: MIVS product integrity Page 115 of 126 Table 26 lists ElectroMagnetic Immunity regulations met by the MIVS card, along with the country’s standard that lists each regulation. Table 26 Electro-Magnetic Immunity Regulation Identifier Regulatory Agency CISPR 22 Sec. 20 Class B I/O conducted noise IEC 801-2 (Level 4) ESD (basic standard)
Page 116 Page 116 of 126 Appendix A: MIVS product integrity 553-3001-359 Standard 1.00 October 2003...
Page 117 Three-Party Conference Automatic Call Distribution Application Module Link attendant Automatic Wake Up Succession 1000M, Succession 1000, and Meridian 1 “Background Terminal” facility bits per second busy tone Browser User Interface; an interface that enables the performance of various administrative functions over an intranet through a Web browser...
Page 118 Page 118 of 126 List of terms CCOS Control Class of Service Common Equipment CE-MUX Common Equipment bus MUltipleXed CISPR Comité International Spécial des Perterbations Radioélectriques Command Line Interface; an interface that an administrator can access either through a serial terminal connection or through Telnet to perform various administrative tasks CLID Calling Line IDentification...
Page 119 Page 119 of 126 List of terms Digital Signal Processor DTMF Dual-Tone Multi-Frequency EEPROM Electrically Erasable Programmable Read-Only Memory ElectroMagnetic Compatibility Electro-Static Discharge Federal Communications Commission Flexible Feature Code File Transfer Protocol Incoming Call Indicator; an indicator on an attendant console that signals the type of incoming call IDLB Agent ID Lower Boundary...
Page 120 Page 120 of 126 List of terms input/output Internet Protocol Intelligent Peripheral Equipment Incremental Software Management Local Area Network Logic Cell Array Listed Directory Number Light Emitting Diode Mbps Megabits per second Megabyte (1,048,576 bytes) Main Distribution Frame Megahertz 553-3001-359 Standard 1.00 October 2003...
Page 121 Page 121 of 126 List of terms MIVS Meridian Integrated Voice Services MLWU Multi-Language Wake-Up Meridian Mail Main Processor Unit Make Set Busy MSPS Miscellaneous/SDI/Peripheral Signaling MTBF Mean Time Between Failures MTTR Mean Time To Repair NCFW Night Call Forward New Flexible Code Not Ready OA&M...
Page 122 Page 122 of 126 List of terms Personal Computer Peripheral Component Interface PCMCIA PC Memory Card International Association Property Management System PMSI Property Management System Interface Random Access Memory Recorded Announcement Room Status Single Cell Non-Ringing Serial Data Interface Switch Management Processor TCP/IP Transmission Control Protocol/Internet Protocol 553-3001-359 Standard 1.00 October 2003...
Page 123 Page 123 of 126 List of terms Call Transfer TeleTYpe Telephone User Interface; a menu-driven interactive interface that enables the performance of certain functions from a DTMF telephone XDLC eXtended Digital Line Card XSDI eXtended Serial Data Interface MIVS Description, Installation, Administration, and Maintenance...
Page 124 Page 124 of 126 List of terms 553-3001-359 Standard 1.00 October 2003...
Page 125 Page 125 of 126 Index ElectroMagnetic Compatibility (EMC), 114 ElectroMagnetic Emissions, 114 archive database, 91 electro-magnetic immunity, 115 engineering BUI password, 96 environmental requirements, 31 ISM requirements, 29 power requirements, 31 real time impact, 27 Cabinet Systems, 39, 40, 47, 50, 51 environmental requirements, 31 capacity upgrade, 94 equipment inventory, 50...
Page 126 Page 126 of 126 Index maintenance safety regulations (table), 113 history file, 105 security Mean Time Between Failure (MTBF), 111 keycode, 21 MICB, 20 MICB maintenance of, 104 self-test regulatory standards, 113 diagnostics, 102 security, 20 sequence, 102 site planning, 31 software status LED, 102 software upgrade, 95...
Page 128 Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. SL-1, Succession, and Meridian 1 are trademarks of Nortel Networks. Publication number: 553-3001-359 Document release: Standard 1.00...

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