Information - Cadillac XT5 2017 Owner's Manual

Gather the following information:
Driver name, address, and
telephone number.
Driver license number.
Owner name, address, and
telephone number.
Vehicle license plate number.
Vehicle make, model, and
model year.
Vehicle Identification
Number (VIN).
Insurance company and policy
number.
General description of the damage
to the other vehicle.
Choose a reputable repair facility that
uses quality replacement parts. See
Collision Parts earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 0 77.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.
CUSTOMER INFORMATION
If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.
SERVICE PUBLICATIONS
ORDERING INFORMATION
Service Manuals
Service Manuals have the diagnosis
and repair information on the engines,
transmission, axle, suspension, brakes,
electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information needed
to knowledgeably service General
Motors cars and trucks. Each bulletin
contains instructions to assist in the
diagnosis and service of the vehicle.
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