Table of Contents
Advertisement
Service (Customer Care)
Service (Customer Care)
We offer you support that is fast and tailored to your specific needs!
Our Online Support on the Internet:
www.gigaset.com/service
For more information on aftersales service, please refer to your local warranty card.
In some countries repair and replace services are impossible where the products are not sold
through our authorised dealers.
Questions and answers
If you have any queries about the use of
your telephone, visit our website at
www.gigaset.com/service
for assistance 24/7.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is empty.
¥ Charge the battery or replace it
(¢ page 12).
"Base"
flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base's range is reduced because Eco
Mode is activated.
¥ Deactivate Eco Mode (¢ page 38) or
reduce the distance between the handset
and the base.
3. The base is not switched on.
¥ Check the base power adapter
(¢ page 10).
4. Handset has not been registered with the
base or has been de-registered.
¥ Register the handset (¢ page 39).
48
Handset does not ring.
1. The ringer is deactivated.
¥ Activate the ringer (¢ page 44).
3. The phone only rings if the phone number
has been transferred.
¥ Activate the ringer for unknown calls
(¢ page 44).
You cannot hear a ringer/dialling tone from the
fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (¢ page 52).
Each incoming call resets the date/time incor-
rectly.
The date and time are sent via e.g., your network
provider, a router or PABXs during calling line dis-
play. This data may be incorrect.
¥ Set the date/time correctly e.g. on the router
or PABX.
¥ Do not automatically copy the date/time
¢ page 14.
The connection always terminates after
approx. 30 seconds.
Repeater activated/deactivated (¢ page 45).
¥ Activate/deactivate the handset (¢ page 19).
Advertisement
Table of Contents
