Samsung MultiXpress X422x Series Administrator's Manual page 230

Solving other problems
20
Fax problems (optional)
condition
The machine is not • Unplug the power cord and plug it in again.
working, there is no
• Ensure that there is power being supplied to the
display, or the buttons
are not working.
No dial tone sounds. • Check that the phone line is properly connected.
• Check that the phone socket on the wall is
• Find the optimal line for communication (see
The numbers stored in Make sure that the numbers are stored in memory
memory do not dial correctly.
correctly.
The original does not feed • Make sure that the paper is not wrinkled and you
into the machine.
• Make sure that the DSDF is firmly closed.
• The DSDF rubber pad may need to be replaced.
suggested solutions
electrical outlet.
working by plugging in another phone.
"General fax settings" on page 138).
are inserting it in correctly. Check that the
original is the right size, not too thick or thin.
Contact a service representative.
condition
Faxes are not received • The receiving mode should be set to fax.
automatically.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error
message. If it does, clear the problem
• Find the optimal line for communication. To
check that, see Smart Fax Diagnostics menu
(see "General fax settings" on page 138).
The machine does not • Make sure that the original is loaded in the DSDF
or on the scanner glass.
send.
• Check the recipient's fax machine (if it has a
problem).
• Find the optimal line for communication. To
check that, see Smart Fax Diagnostics menu
(see "General fax settings" on page 138).
The incoming fax has • The fax machine sending you the fax may be
faulty.
blank spaces or is of poor-
quality.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace the
toner cartridge.
• Find the optimal line for communication. To
check that, see Smart Fax Diagnostics menu
(see "General fax settings" on page 138).
suggested solutions
9. Troubleshooting
230