Samsung MultiXpress X422x Series Administrator's Manual page 222

Solving other problems
Condition Possible cause
The machine The port setting is
does not print. incorrect.
The machine may be
configured incorrectly.
The printer driver may be
incorrectly installed.
The machine is
malfunctioning.
The document size is so
big that the hard disk
space of the computer is
insufficient to access the
print job.
The machine The paper option that
selects print was selected in the
materials from Printing Preferences
the wrong may be incorrect.
paper source.
Suggested solutions
Check the Windows printer setting
to make sure that the print job is
sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
Check the Printing Preferences to
ensure that all of the print settings
are correct (see "Opening printing
preferences" on page 65).
Repair the machine software.
Check the display message on the
control panel to see if the machine
is indicating a system error. Contact
a service representative.
If printing GUI, make more hard disk
space available for your print job
and try printing the document
again.
For many software applications, the
paper source selection is found
under the Paper tab within the
Printing Preferences. Select the
correct paper source. See the
printer driver help screen (see
"Opening printing preferences" on
page 65).
Condition Possible cause
A print job is The job may be very
extremely complex.
slow.
Half the page The page orientation
is blank. setting may be incorrect.
The paper size and the
paper size settings do
not match.
The machine The machine cable is
prints, but the loose or defective.
text is wrong,
garbled, or
incomplete.
The wrong printer driver
was selected.
The software application
is malfunctioning.
The operating system is
malfunctioning.
If you are in a DOS
environment, the font
setting for your machine
may be set incorrectly.
Suggested solutions
Reduce the complexity of the page
or try adjusting the print quality
settings.
Change the page orientation in
your application. See the printer
driver help screen.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray. Or, ensure that the
paper size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that
you know works and try a print job.
Finally, try a new machine cable.
Check the application's printer
selection menu to ensure that your
machine is selected.
Try printing a job from another
application.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.
Change the language setting.
9. Troubleshooting
222