Appendix D: Warranty, Service, And Technical Support - Multitech MULTIMODEM MT5634ZBA-USB User Manual

Appendix D - Warranty, Service and Tech Support

Appendix D: Warranty, Service, and Technical Support

Limited Warranty
Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in
material or workmanship for a period of ten years from the date of purchase or, if date of
purchase is not provided, ten years from the date of shipment (limited to customers in the
U.S., Canada, Mexico, and United Kingdom). For customers in all other countries, due to
certain legal restrictions, MTS warrants that this product will be free from defects in
material or workmanship for a period of five years from the date of purchase or, if date of
purchase is not provided, five years from the date of shipment, unless otherwise limited
or prohibited by law.
MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products that have been damaged by lightning
storms, water, or power surges, or that have been neglected, altered, abused, used for a
purpose other than the one for which they were manufactured, repaired by the customer
or any party without MTS's written authorization, or used in any manner inconsistent with
MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or
replacement of any products that prove to be defective within the warranty period, or, at
MTS's option, issuance of a refund of the purchase price. Defective products must be
returned by Customer to MTS's factory with transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR
DEFECTIVE PRODUCTS.
Online Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech product
online at the following URL:
http://www.multitech.com/register
Service
If you are outside the USA, your local distributor of Multi-Tech products usually offers the
quickest and most economical repair option. If necessary, you may send your modem to
our Mounds View factory in the USA. A modem that is shipped to us from outside the
USA must have a Returned Materials Authorization (RMA) and shipping instructions. To
return a modem for repair from inside the USA, no RMA is required; simply send it to us
freight prepaid. Include a description of the problem, a return shipping address, and a
check or purchase order for out-of-warranty repairs.
Please send modems that require repairs to the following address:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repair
If you are shipping from outside the USA, please contact our Repair Department for an
RMA prior to your shipment. You can contact us by telephone at +(612) 785-3500 or by
fax at +(612) 785-9874.
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