Troubleshooting - Health O Meter PROPLUS 2650KGWA User Instructions

TROUBLESHOOTING

Refer to the following instructions to check and correct any failure before contacting Customer Service.
SYMPTOM
Scale does not turn on
Questionable weight or
the scale does not zero
Weighing is performed but
the display shows "weigh"
and "reweigh" every few
seconds; the weighing
process takes too long and
no weight is displayed.
The display shows
"Overload" message
The display shows
"LOW BAT" message
The display shows
"Load Cell Error" message
POSSIBLE CAUSE
1. Dead Battery
2. Faulty electrical outlet
3. Bad power supply
1. External object
interfering with the scale
2. The display did not show
"0.0" before weighing
3. Scale is not placed on a
level floor
4. Scale is out of calibration 4.
5. Improper Tare
The patient is not standing
still
The load on the scale
exceeds the capacity
(400 kg)
The batteries are empty
There is a problem with one
or more load cells or the load
cell cable is disconnected.
10
CORRECTIVE ACTION
1. Replace batteries
2. Use a different outlet
3. Replace adapter
1. Remove interfering object
from the scale
2. Ask the patient to get off the
scale, zero the scale and
begin weighing process
again
3. Place the scale on a level
floor and begin weighing
process again
Check weight with known
weight value
5. Place the item to be tared
on the scale. Press
REWEIGH. Once the weight
of the item is displayed,
press TARE. Place the
patient and the tared item
back on the scale. Press
REWEIGH again
Ask the patient to stand still or
you can change to live weight
setting
Remove the excess weight and
use the scale according to its
limits
Replace batteries according to
instructions
Check load cell cable connection
at the display and platform
assembly ports. If the problem is
not corrected, refer to qualified
service personnel to replace the
defective load cell