Multitech MultiModem II MT5600BA-V92 User Manual
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Multitech MultiModem II MT5600BA-V92 User Manual

Data/fax modem
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MultiModem
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MT5600BA-V92

User Guide

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Summary of Contents for Multitech MultiModem II MT5600BA-V92

  • Page 1: User Guide

     MultiModem Data/Fax Modem MT5600BA-V92 User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Appendix E - Pin Descriptions ... 53 RS-232 Pin Descriptions ...53 RS-232 Cable Pinouts...54 Leased Line Pinouts...54 Appendix F – Waste Electrical and Electronic Equipment Statement ... 55 Index... 56 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Table of Contents Table of Contents...

  • Page 4: Chapter 1 - Product Description And Features

    Global approvals in many countries for worldwide use. • U.S. Caller ID reporting. • Four phone number storage for automatic or DTR dialing. • Flash memory for easy updates. • Five-year warranty. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 1 – Product Description and Features and Features...

  • Page 5: Safety Warnings

    Do not use a telephone in the vicinity of a gas leak. About AT Commands AT Commands for this product are published in a separate document and included on the MT5600BA CD that accompanies your modem. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 1 – Product Description and Features...

  • Page 6: Technical Specifications

    Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal Ready, and Test Mode 1-inch speaker for call progress monitoring Speaker Power switch, speaker volume control, four LCD control buttons Manual Controls Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 1 – Product Description and Features ...
  • Page 7 LCD displays for modem options; non-volatile memory; storage of up to four command strings or telephone numbers of up to 40 characters each. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 1 – Product Description and Features...

  • Page 8: Chapter 2 - Installation

    Plug one end of a two-wire/four-wire phone cable into the modem’s LEASED jack. Connect the other end to a leased line wall jack or terminals. Modems with the leased line feature support dial backup. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide PHONE LINE...

  • Page 9: Step 2 - Install The Modem Driver

    LEDs Light When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in the “Troubleshooting” chapter. Insert the MultiModem II CD into your CD-ROM drive, and then click OK. Windows installs and configures the modem. Click Finish to exit. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 2 – Installation...

  • Page 10: Step 3 - Setting Your Country Or Region Code

    Step 3 - Setting Your Country or Region Code The MT5600BA-V92 modem is a global modem - it can be used all over the world. However, countries or regions vary in their requirements for how a modem functions. Therefore, you must configure yours to match the defaults of the country or region in which you are using it.

  • Page 11: Using The Global Wizard

    Type AT+GCI=B5<CR> to set B5 as your country/region code. Type AT+GCI?<CR> or ATI5<CR> to verify that B5 was set. B5 indicates the configuration is set for any B5 country such as Canada and the United States. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 2 – Installation...

  • Page 12: Step 4 - Install Phonetools

    After installation, you can launch PhoneTools either from a desktop icon or from the Start | Programs menu. Typically, it’s not necessary to reboot before using PhoneTools. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide During installation, an advisory LCD may appear saying “FAX...

  • Page 13: Chapter 3 - Using The Front Panel

    The AT commands can be found in the AT Reference Guide on the CD shipped with this modem. LED Indicators The MT5600BA-V92 has six LED indicators on the front panel that indicate status and activity: The RD indicator flashes when the modem is receiving data. Receive Data The TD indicator flashes when the modem is transmitting data.

  • Page 14: Liquid Crystal Display (Lcd)

    LCD or option. Then use the arrow buttons to move among the options. Press the Enter button to select an option. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 3 – Using the Front Panel button before selecting a character.
  • Page 15 The Status Trunk shows the current operating status of the modem. Limb changes are automatic, but certain options can be accessed by pressing the button. Note that when the modem is online, pressing button shows the connect status, including the data speed, connection type, and compression type. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 16 To go to the next position, press the button. To back up or to exit without dialing, press the button several times. Continued on next page Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 17 Chapter 3 – Using the Front Panel Basic Options “Trunk” Continued Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 18 To go to the next position, press the button. To backspace or to exit, press the button several times. Note: New LED for Linux (&C6) Available Here Advanced Options Continued on Next Page Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 19 Use the Diagnostic Options Trunk to run loopback tests on the modem. When a test is in progress, the TM indicator lights. Digital Loopback and Remote Digital Loopback tests must be performed using AT Commands. The Note: LCD option to run these tests has been temporarily removed. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 20: Phone Number Memory Options Trunk

    To backspace or to exit, press the button several times. Caller ID Options Trunk Use the Caller ID Options Trunk to enable or disable Caller ID operation. Important Note: #CID displays as +VCID Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 21 Status LCD. Region Setting Region Select Options Region Profile Region Profile Region Profile Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 3 – Using the Front Panel Region Profile Current Setting Region Profile Region Profile Region Profile...

  • Page 22: Functionality Of Menu Options

    Forces the modem to answer the phone. You can use this option to establish a connection if autoanswer is turned off (S0=0). Same as the ATA command. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 3 – Using the Front Panel button.

  • Page 23: Basic Options

    Note: during Plug and Play, and DTR dialing interferes with it. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide and Enter buttons to select from the following line types: dial-up and Enter buttons to turn error correction on or off, or to select...
  • Page 24 Same as the +MS=[mod] - command. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide and Enter buttons to enable or disable the sending of result codes to and Enter buttons to select verbose or terse result codes. Same as and Enter buttons to enable or disable the modem’s ability to accept...

  • Page 25: Advanced Options

    The timer can be set from 1 to 255 minutes in one minute increments. Same as the S17= command. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide and Enter buttons to select how the modem responds to the high to...
  • Page 26 EQM value, retrain or fallback/fall forward may be initiated if enabled by %E1 or %E2. Same as the %Q command. SIGNAL TO NOISE RATIO Use the Multi-Tech Systems, Inc. MT5600BA-V92 User Guide buttons. To go to the next position, press button. and Enter buttons to select the number of the S-register button several times.

  • Page 27: Remote Configuration Options

    Press the and Enter buttons to dial a stored phone number. Same as the DS= commands. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide buttons. To go to the next position, press the button several times. To save the button. To go to the next LCD, press the button.

  • Page 28: Caller Id Options

    Because Caller ID information is sent between the first and second ring, register S0 must be Note: set to 2 or more rings for the modem to receive Caller ID information. Region Select Options Note: See page 21. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 29: Chapter 4 - Leased Line Operation

    Multi-Tech Systems, Inc. MT5600BA-V92 User Guide to go to the ASYNC, NORM? LCD. to exit to the SYNC/ASYNC OPTIONS LCD.

  • Page 30: Four-Wire Setup

    Dial Backup For leased line operation, the MT5600BA-V92 modem has a dial backup capability in which the modem is connected to a standard dial-up line as well as to the leased line. If the leased line fails, the originate modem automatically dials and connects to the answer modem through the standard telephone network.

  • Page 31: Dial Backup And Leased Line Restore Setup

    Dial Backup and Leased Line Restore Setup 1. Connect a telephone cable to the LINE jack of an MT5600BA-V92 modem set up for leased line operation. Connect the other end of the cable to a standard dialup line jack. 2. Turn on the modem.

  • Page 32: Chapter 5 - Remote Configuration

    The following steps are valid regardless of whether the connection is established by the local or the remote MultiModem II modem. 1. Establish a data connection with a remote MT5600BA-V92 modem. 2. Send three asterisks to initiate remote configuration. The remote modem responds:...

  • Page 33: Changing The Remote Escape Character

    2. Type ATS13=n, where n is the ASCII code for the new remote configuration escape character, and then press E 3. Save the new value by typing AT&W and pressing E 4. Type ATO<CR> to exit remote configuration. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 5 – Remote Configuration NTER NTER...

  • Page 34: Chapter 6 - Callback Security

    To turn off callback security, type AT#DB0 and press E a password to connect to the modem, the modem is unable to call them back, and stored dialing number locations 0–3 become available. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 6 – Callback Security . With remote callback NTER .

  • Page 35: Assigning Callback Passwords

    If you attempt to look at a password entry by pressing the Enter button for an ENTER PASSWORD #n? LCD, it is possible to accidentally erase the entry. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide button several times to select the first letter in the password.
  • Page 36 Enter button for an ENTER NUMBER #n? LCD, it is possible for you to accidentally erase the entry. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 6 – Callback Security . The NTER .

  • Page 37: Calling Procedure

    Enter button for an ENTER NUMBER #n? LCD, it is possible for you to accidentally erase the entry. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 6 – Callback Security . You have three attempts to enter...

  • Page 38: Callback Security Commands

    Command: #CBPy=x Values: Defaults: Description: Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Callback Enable/Disable n = 0 or 1 Enables or disables callback security. When callback security is enabled, phone number memory locations 0–4, used for quick dialing and DTR dialing, become unavailable and are replaced by callback security memory locations 1–30.

  • Page 39: Chapter 7 - Troubleshooting

    Call Technical Support for assistance. Do not under any circumstances replace the transformer module with one designed for CAUTION: another product; doing so can damage the modem and void your warranty. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 7 – Troubleshooting...

  • Page 40: The Modem Does Not Respond To Commands

    If that doesn’t work, the problem might be in your building’s telephone installation. To test the building installation, plug a telephone into your modem’s telephone wall jack and listen for a dial tone. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 7 – Troubleshooting...

  • Page 41: The Modem Disconnects While Online

    • Autoanswer might be disabled. Turn on autoanswer in your datacomm program or send the command ATS0=1 (ATS0=2 if you have Caller ID service) to your modem in terminal mode. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 7 – Troubleshooting...

  • Page 42: File Transfer Is Slower Than It Should Be

    Caller ID information. Check your initialization string, and if necessary change it to set the modem to answer after the second ring (S0=2). • Make sure that you have Caller ID service from your telephone company. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Chapter 7 – Troubleshooting...

  • Page 43: Appendix A - Regulatory Compliance

    No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 44: Canadian Limitations Notice

    Also note that some software packages may have features or lack restrictions that may cause the modem to become non-compliant. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Appendix A – Regulatory Compliance...

  • Page 45: New Zealand Telecom Warning Notice

    8. For correct operation, total of the RNs of all devices connected to a single line at any time should not exceed 5. South African Notice This modem must be used in conjunction with an approved surge protection device. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Appendix A – Regulatory Compliance...

  • Page 46: Appendix B - Warranty And Service

    Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

  • Page 47: Repair Procedures For International Distributors

    You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses: Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989 Phone: 800 826-0279 Fax: 914 267-2420 Email: info@thesupplynet.com Internet: http://www.thesupplynet.com Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Appendix B – Warranty and Service...

  • Page 48: Appendix C- Upgrading The Firmware

    4. If the firmware version number matches the firmware version number found in “Step 1: Identify the Modem Firmware,” your modem has the current firmware version, and does not need to be updated. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Appendix C – Upgrading the Firmware Firmware...
  • Page 49 Do not use FLASHLDR.HEX. This file is used internally by Flash Wizard. Note: 4. The Progress dialog box appears, showing a status bar that indicates the progress of the upgrade. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Appendix C – Upgrading the Firmware...
  • Page 50 Your modem has been updated. You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI3 in the terminal window and pressing Enter. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Appendix C – Upgrading the Firmware...

  • Page 51: Appendix D - Installing A Modem Under Linux

    6. Enter your user name and password, and then click Next. 7. Select Normal ISP if your ISP is not listed, and then click Next. 8. Click Finish. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Appendix D – Installing a Modem Under Linux Under Linux...

  • Page 52: Calling The Isp

    To use the system for answering calls, Linux requires other programs to be installed, such as Mgetty, Mgetty+Sendfax, and others, depending on your requirements. Each vendor of Linux has more than adequate information on installing these programs. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Appendix D – Installing a Modem Under Linux...

  • Page 53: Appendix E - Pin Descriptions

    RCLK V54-2 XCLK XCLK Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Signal Name/Description CGND is tied common to GND on the modem’s PCB. Transmitted Data The DTE uses the TD line to send data to the modem for transmission over the telephone line or to transmit commands to the modem.

  • Page 54: Rs-232 Cable Pinouts

    25-Pin to 25-Pin RS-232 Cable 9-Pin to 25-Pin RS-232 Cable Leased Line Pinouts Two-Wire Leased-Line Cable 2 3 4 5 RJ-11 Modular Plug Four-Wire Leased-Line Cable Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Transmit Pair Green Yellow Receive Pair Black To Terminal Block Screws...

  • Page 55: Appendix F - Waste Electrical And Electronic Equipment Statement

    For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or where you purchased the product. July, 2005 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 56: Index

    27 dial backup ...25, 30 dial-back timer...18, 25, 30 dialing menu options ...16 digital loopback tests...27 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide Index driver installation ...9 DTR (Data Terminal Ready) AT command...41 menu options...18, 25 DTR Control command ...41...
  • Page 57 S15...30, 31 S17...25, 30, 31 Status Trunk...15 Store Callback Number command ...38 Store Callback Password command ...38 Sync/Async Mode command...41 sync/async modes...16, 24 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide technical specifications ...6 telephone connecting a...8 line ...40 number, dialing...27 number, listing...27 number, storing ...27...

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