Searching The Extension Or Directory Lists Using The Dial Pad; Accessing The Held Calls List - AT&T SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide

Searching the Extension or Directory Lists Using the Dial Pad

Use the dial pad to get to the first entry that starts with any letter.
To search for a list entry:
1. Select a list to search, such as the Directory.
'LUHFWRU\
*UDKDP %HOO

New
2. Press the dial-pad keys to cause the Deskset to search for an exact match or the
closest match. For example:
If you press 4 once, the Deskset searches for names beginning with G.

If you press 7 three times, the Deskset searches for names beginning with R.

See
letters. This searching function uses only the uppercase letters.
When an exact match is found, the entry appears.
'LUHFWRU\
5LFKDUG 6HUOLQJ

1HZ
If you enter a letter and the Deskset cannot find an exact match, the Deskset displays
the entry with the next closest alphabetical match.

Accessing the Held Calls List

This feature applies to Line Appearance mode only.
When you or anyone else in your office puts an external call on hold, the call is displayed
in the Held Calls list. The Held Calls list shows all held calls on all lines in the system,
including lines that haven't been assigned to your Deskset Line Appearance keys. You
can view and retrieve any held call in the system from the Held Calls list.
Your Deskset Line Appearance key LEDs flash red to indicate held calls on the lines that
were assigned to your Deskset. Pressing a flashing red Line Appearance key is the easiest
way to retrieve a held call, but this is not always possible because all Desksets in the
system may not have the same lines assigned to them. For example, your department
may have lines 1 to 4 assigned to your Desksets. Another department in your company
may have lines 5 to 8 assigned to their Desksets. Using the Held Calls list, you can access
calls being held on lines 1 to 8.
If the held call is on a line that is not assigned to your Deskset, retrieving the call will
route it to the Intercom line on your Deskset.
Accessing Items in Lists

3(5!
LastNme Call
"Dial-Pad Entry" on page 21

3(5!
/DVW1PH &DOO
55
for information on entering other individual
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