Chapter 6 Troubleshooting - Motorola DTR SERIES DTR550 User Manual

Chapter 6 Troubleshooting

Symptom
Display shows "User Not
Available" when PTT pressed
No Power
Message not transmitted
Cannot receive Private calls
Cannot receive Public Group
Cannot access Remote Monitor,
Time or Remote Disable
(DTR650 only)
Time Update not received
Limited talk range
Message not received
Poor audio quality
Low batteries
Cannot see all PrivateGroups in
Contact List
Serial Clone failed
Display shows "Please Try
Again" when PTT pressed
Cannot see any Private contacts
in the Contact List
Cannot add maximum number of
PrivateGroups
Display shows "ID Not Available"
when trying to add a
PrivateGroup
Target radio is in a call, try again after 30 seconds to determine if call has been
completed. Target radio is out of range. At least one radio (Private or Group call)
must be turned on and within range to transmit.
Recharge or replace Li-Ion battery.
Make sure Push to Talk is completely pressed while transmitting.
Recharge or replace battery. Verify that radio is programmed correctly.
Verify that the radio is on your home channel.
Make sure that the PublicGroup has the same Channel and PublicGroup ID.
Make sure that Manager Mode has been enabled in Programming.
Private ID of the transmitting radio must be in the Contact List of a receiving radio
to accept a Time / Date update.
Steel and/or concrete structures, heavy foliage, buildings, or vehicles decrease
range. Check for clear line of sight to improve range.
Confirm radios have been properly programmed.
Recharge or replace battery.
Radios are too close together. They must be at least 5 feet apart.
Radios are too far apart or obstacles are interfering with transmission.
Recharge or replace batteries. Extreme operating temperatures affect battery life.
Manager Mode must be enabled to see PrivateGroups not on your home channel
or of which you are not a member.
Make sure clone cable is properly connected.
The radio is busy. Try calling again.
Check to see if the Private contact is set to Group Only. A Private contact that is set
to Group Only will not see Private contacts in the Contact List.
To increase communications security, PrivateGroups reuse Private IDs in the
system. Therefore, the number of PrivateGroups allowed cannot be more than the
number of Private contacts in the system. Adding more Private contacts will allow
more PrivateGroups to be entered, until the maximum is reached.
No ID is available since all have already been used to create a
PrivateGroup. Adding more Private contacts allows more additional
PrivateGroups, until the maximum amount.
Try This: