Procedure 2.5 - Documenting Software Problems - Precor 9.23 Service Manual

Procedure 2.5
When a problem is found with the software in the upper or lower PCA, record the information
listed below.
When a problem occurs, record the following information:
• Model and serial number. Provide the model number as accessed in Procedure 2.2.
• Program number running when the problem occurred
• A description of:
a. What happened or failed to happen.
b. The action taken by the user just before the problem occurred.
c. Problem-related information (such as how far into the program the problem occurred,
the work level being used when the problem occurred, etc.).
• The frequency of occurrence.
- Documenting Software Problems
9.23, 9.27 Treadmill
Page 9